Verified Company
The work on my furnace did finally get to a working conclusion but it was a very difficult process to get there. The first tech was definitely not knowledgeable. After getting an exoerienced tech, my furnace is working pretty well. I have a lot of reservation now however after the hard time to get an experienced tech, the product installed finally, and what I consider to be minimal help and clear information on maintenance that a customer needs for using and maintaining. I would have liked a more informative rap up to help me with use, maintenance, and follow through.
Doris Pavicic
Bethel Park
Reply from Woodruff and Smith Heating and Cooling
2025.12.03
Doris, I appreciate you sharing your experience with us. I understand how frustrating it can be to navigate challenges during the service process, and I'm glad to hear your furnace is now working well with the help of our experienced technician. Your feedback about the need for clearer maintenance information is valuable, and we’re always looking to improve our communication and support. If you have any further questions or need assistance, please feel free to reach out via text or call.
Woodruff and Smith technician Mike Postler was able to quickly diagnose problem and successfully repair my furnace. Also, a woman named Jackie (who set up the service call) graciously accommodated my availability/schedule. Over the years, Woodruff and Smith has provided quality services at reasonable prices.
Reply from Woodruff and Smith Heating and Cooling
2025.11.18
Thank you, Jacalyn, for your wonderful feedback! We're glad to hear that Mike was able to resolve your furnace issue quickly and that Jackie was able to accommodate your schedule. We appreciate your continued trust in Woodruff and Smith for quality service at reasonable prices.
These guys are awesome. Professional and kind an caring. Not super expensive. Extreamly good job. They follow rules an do everything exactly how it should be done. Great job guys! Ask for Alex he's extreamly good at his profession.
Reply from Woodruff and Smith Heating and Cooling
2025.11.18
Thank you, Jimmy! We appreciate your kind words and are glad to hear you had a great experience. We'll be sure to pass along your compliments to Alex and the team.
I’m very happy with the furnace and AC installation. I worked for commercial HVAC contractors for 38 years and I was pleasantly surprised to see the crew from Woodruff and Smith performed a commercial grade installation at my home. The men were very professional and I highly recommend Woodruff and Smith Heating and Cooling.
Reply from Woodruff and Smith Heating and Cooling
2024.05.10
Thank you for recognizing the quality of our work! We appreciate your recommendation and are glad to hear about your positive experience with our team.
I woke up this morning with no heat and a furnace not igniting. Called Woodruff and Smith and they had the ability to move some appointments around to get a technician here as soon as possible. Logan was the tech that came and he was able to quickly asses the issue, get it figured out and replace the part. My house has heat again and I’m thankful that it wasn’t a major repair and cost. Logan was also very friendly and helpful. I would highly recommend him and the company.
Reply from Woodruff and Smith Heating and Cooling
2025.11.18
Thank you, Jacob, for your kind words! We're glad Logan could assist you promptly and get your heat back on. Your recommendation means a lot to us!
Mike Postler was here to give me a quote for a new furnace and my old furnace broke down at the time. Mike found the problem right away and came the next day and fixed it. Mike is very good at his job, knows what he is doing and is a very honest man. I would recommend him to anyone.
Reply from Woodruff and Smith Heating and Cooling
2025.11.18
Thank you, Bernadica, for your wonderful review! We're glad to hear that Mike was able to assist you so efficiently and that you found his expertise and honesty commendable. Your recommendation means a lot to us!