Verified Company
The online request process was straightforward and they reached out the same day to schedule a visit. I received a text when Daniel was on his way and he arrived promptly at the start of the scheduled window.
Daniel really took the time to listen to what I was looking for. After checking out the house, he recommended the right mini split heat pump size, the best placement options, and suggested a few upgrades to improve efficiency and save energy. He explained everything clearly and answered all my questions without hesitation.
The itemized quote was detailed and easy to understand. It included everything from the heat pump, installation (materials and electrical), attic insulation, to even a Wi-Fi adaptor so I could control the system through an app.
June 6th installation was quick and smooth, and everything worked perfectly right away. The condenser unit location was inconspicuous and protected from the elements with adequate airflow access. They helped me set up the app and even built an attic enclosure over the drop down stairs. Pricing felt fair and reasonable, especially for the quality of work they delivered.
During the summer peak when it was 110+ outside, I was able to keep my garage at whatever temperature I wanted, which makes it usable year round and is a game changer in Phoenix.
Daniel was professional, knowledgeable, courteous, and communicated really well throughout the whole process. I’d definitely recommend Preferred Air to anyone looking for an honest, skilled, and fairly priced HVAC company. I’ll be using them again for any future HVAC needs.
Reply from Preferred Air
2025.10.22
Thank you so much Tyler. We appreciate the kind and detailed review! We are just a call away if you need any service in the future.
Our old Rheems AC stopped working so we made an appointment online with Preferred Air. Daniel Hernandez was the technician that patched up the old system long enough to get out new American Standard air conditionining unit installed. These guys are real life savers. Preferred Air provided top quality products and services. I highly recommend both Prefered Air and Daniel Hernandez. They're a real blessing. Thank you.
Reply from Preferred Air
2021.05.17
Thank you very much, we appreciate the kind review
There aren’t enough words to express how grateful we are to Daniel and Preferred Air! Our A/C hasn’t been working like it should be blowing cold air. We’ve had a couple different companies come out to tell us it’s fixed but still having the same issue. Preferred Air came out the same day we called explained to us the problem fixed it the same day and our house hasn’t been this cool in quite some time! So appreciative we can’t thank you enough!!!!!
Reply from Preferred Air
2025.06.20
Aww shucks😁 so glad you are comfortable
They called the day before, then texted when on there way!
They are arrived on time and did exceptional service!
Don't plan on using anyone else in the future, that is a fact!
Thanks to Daniel and Samantha for a fantastic job well done!!
Reply from Preferred Air
2022.05.31
Thank you Craig!
I had a number of concerns about my AC system after a home inspector tagged a few different areas of concern. Preferred Air had every opportunity to find a bunch of problems and charge me for each, but the contractor spent close to an hour crawling around my attic, taking photos, testing the drip lines, checking all my vents etc only to tell me everything looks fine and recommend regular maintenance in the spring. The assessment was affordable and I felt the contractor was honest and genuine. He answered all my questions, showed me photos and examples, and gave me a full range of options. He gave me prices for maintenance and future, non-urgent repairs and encouraged me to focus on other areas of the house before worrying about the HVAC. I will definitely return as a customer.
Edit: 3 years later and I'm still a satisfied customer! Preferred Air kept my old unit running as long as they could but this year we sprung a leak. Daniel spent an hour setting up some diagnostics and followed up in 2 weeks to confirm the bad news. I was given all of the options for repairs or replacement at various price points and they took time to discuss the pros/cons of each. Even with a full replacement of my heat pump I still got a great deal. Their prices are extremely fair and their team is responsive and answers questions/concerns quickly. I cannot recommend Preferred Air enough.
Reply from Preferred Air
2021.11.18
Thank you so much for taking the time to post such a kind review Cindy. We appreciate it
Very responsive, totally professional, I’m totally satisfied! Turnaround was very impressive. I have worked with this company over years and multiple properties. The best!
Reply from Preferred Air
2019.06.06
Thank you Loren, we are very happy to serve you. Thank you so much for taking the time to post an awesome review.