Verified Company
Sean was on time, very knowledgeable and a great communicator. He serviced both up stairs and downstairs units and was very thorough.
What customers say about Modern Mechanical
Recent reviews
Jackson provided very courteous and detailed service on our HVAC system. We were very pleased.
Sean and Charles were a pleasure to have out to service our heating system. They were on time. Sean explained in detail the condition of each piece of our equipment and asked if we had any questions. They were professional and polite. We highly recommend Sean and Charles. Thank you. 😊
As usual our technician was on time and did a good job. He was respectful of our property and time.
Reply from Modern Mechanical
2022.07.14
Tiffany,
Thank you for the review!
Thank you for the review!
My maintenance man was unbelievably informative very knowledgeable and a pleasure to work with!
Jackson was very detailed and patient with us and our questions. Also he seemed to be very caring as well and did not seem to take advantage in any way by being truthful about what was wrong and not. Very thankful for that.
Jordan was very knowledgeable and eager to answer my questions. He performed a thorough inspection of our Trane gas furnace
and Trane heat pump. He replaced the run capacitor for our heat pump. Overall he was outstanding!
Reply from Modern Mechanical
2026.11.03
Thank you, Richard! We appreciate your kind words about Jordan and are glad to hear you had a positive experience with the inspection and service. Your feedback means a lot to us!
I strongly encourage anyone having HVAC work done to thoroughly inspect the installation afterward, including checking the ductwork and water lines.
When my unit was installed a couple of years ago, I had nothing but good things to say about the company. From an HVAC standpoint, everything that was installed is working as it should, and based on that alone, I would have gladly left a 5 star review.
Unfortunately, I recently discovered an issue with the installation that has changed my opinion. While stapling the straps used to hang the ductwork, the installer punctured a clearly visible water line. I only discovered it because I happened to be underneath the house and heard water dripping, which led me to investigate and locate the puncture.
What makes this particularly frustrating is that this seems like something that could have easily been avoided with a little more attention during installation. Even more disappointing is that it could have been identified and corrected at the time, potentially preventing the issue from becoming a problem later.
While the HVAC equipment itself is functioning properly, this oversight is difficult to overlook. Because of it, I cannot justify giving the company anything higher than 2 stars.
Bottom line: Don’t assume everything is fine just because your new HVAC system is working. Double check the installation, including everything around it!
Reply from Modern Mechanical
2026.11.02
Hey Enzo!
Thank you for taking the time to write us a review. This is the first I’ve heard of this. I’ve looked up your name in our database and I am not finding anything. I definitely want to help you out with this situation. Can you please call me on my cell phone at 919–610–2631? If we had anything to do with your waterline issue, we definitely want to take make it right for you.
Thank you,
Jason Lawhorn
Thank you for taking the time to write us a review. This is the first I’ve heard of this. I’ve looked up your name in our database and I am not finding anything. I definitely want to help you out with this situation. Can you please call me on my cell phone at 919–610–2631? If we had anything to do with your waterline issue, we definitely want to take make it right for you.
Thank you,
Jason Lawhorn
Sean J did a great job with my heat check today; he was very thorough very quick and very friendly. No complaints!
Reply from Modern Mechanical
2025.09.04
Thank you for your 5-star review!
Long time fan and customer of Modern Mechanical! Never disappointed with their professionalism and quality of work! ♥️
We had a wonderful experience with Modern Mechanical! From start to finish the service was excellent. Jackson was our technician, and he was incredibly professional, courteous, and kind. He took the time to make sure everything was done properly, and his attention to detail really stood out. It’s clear that he takes pride in his work and genuinely cares about providing great customer service. We truly appreciate the outstanding service and professionalism. We highly recommend Modern Mechanical, and especially Jackson!
Our service tech was not just professional but he was also polite. I appreciate his thoroughness.
The team showed up on time, was professional and courteous, and did a great job. Sean, the lead technician, was super helpful and kind. Excellent service.
Always friendly, professional service people, efficient and effective.
Reply from Modern Mechanical
2024.05.01
Thank you for recognizing our friendly and professional service! We appreciate your feedback.
Frequently asked questions about Modern Mechanical
How many reviews does Modern Mechanical have?
Modern Mechanical has 2,325 reviews on Trustindex, collected from Google and Trustindex.
What is Modern Mechanical's average rating?
Modern Mechanical is rated 4.9 out of 5 based on 2,325 reviews. 97% of reviewers gave five stars.
Are Modern Mechanical reviews verified?
Trustindex moderates every review and verifies that it was collected from a real, active review platform before it is published.
How do I write a review for Modern Mechanical?
Use the "Write a review" button on this page to share your own experience with Modern Mechanical.