Скъпи доктори и целият стоматологичен екип,
Искам от сърце да Ви благодаря за грижата, вниманието и професионализма, с които се отнесохте към мен. Благодарение на Вашето търпение, спокойствие и човечност всяко посещение преминаваше с усещане за сигурност и доверие.Благодаря Ви, че Ви има, Smile Dental Services
С благодарност,
Светла Петкова!
I had 2 implants prepared at Smile Dental Services and within a year after the installation, one of them keeps on constantly getting loose and needs to be tightened every couple of months. After consulting with another implantologist outside of Bulgaria, they said that the crowns, screws and abutments were so poorly designed and produced and are such a mismatch, that whole new crowns need to be made, costing me more than the original job at this particular practice.
Lesson learned; cheap will become more expensive in the long run so if you’re reading this I highly recommend to go somewhere else, avoid these cheap cowboy dentists and dental and medical tourism, pay more and get proper quality products as that will cost you less money in the long haul.
Reply from Smile Dental Services - Bulgaria2026.05.04
Dear Mr. Rantala,
Thank you for sharing your feedback. We are sorry to hear that you have experienced difficulties with the crowns.
We would like to clarify the circumstances regarding your second visit to our clinic. As per your request, you came for a check-up assessment with a planned stay in Sofia of only two days. At that stage, the healing period for osseointegration was still at the minimum, which is why we did not recommend shortening the time before proceeding with the second-stage prosthetic treatment.
Following the examination, it was confirmed that the implants could be prosthetically loaded. We then explained that completing the prosthetic work in our clinic according to our standard protocol requires approximately five working days for fabrication, fitting, adjustments, and final placement of the crowns.
You were offered the option to extend your stay in Sofia or to schedule a separate visit for the full second-stage treatment. However, you clearly declined both options and chose to leave Sofia the following day.
As a result, we only had time to take impressions for the prosthetic fabrication. The full prosthetic process, including fitting, tightening, adjustments, and final placement, was therefore not completed in our clinic.
At your request, the prosthetic components were later sent to Portugal to be placed by another dental clinic. We explained that this is not our standard treatment process and that we cannot take responsibility for the fitting, tightening, adjustments, or placement performed by another dentist.
We are sorry that the final result has not met your expectations. However, the prosthetic treatment was not completed in our clinic under our standard protocol, as you declined to allow the necessary treatment time either by extending your stay or by returning for a separate visit.
After care
Nothing needs to be done after several years my denture suffered accidental damages the team were there to assist wonderful thank you brilliant after care 10 out of 10 Merci
Date of experience: 26 February, 2026
Огромни благодарности на целят екип на клиника Smile Dental Services!
Прекрасни специалисти! Д-р Севгин Муталибов, Д-р Божидар Димитров ,милите сестри, анестезиолози, асистенти,всички-преди всичко Хора! Внимателни,изслушващи,успокояващи,обясняващи! Това са моите дентални лекари,които върнаха усмивката на лицето ми и всичко мина безболезнено!
Сърдечно препоръчвам на всеки,които има нужда от такова пълно възстановяване! ♥
Reply from Smile Dental Services - Bulgaria2026.02.26
Силвия, много благодарим за топлите думи и висока оценка! Радваме се, че сте доволна от нашия екип и сме успели да Ви върнем усмивката. Вашата препоръка значи много за нас!
Georgi Ivanov2026.01.15
recommends
Д-р Севгин Муталибов ми извърши манипулация поставяне на импланти,мина перфектно, много добър и внимателен специалист.Препоръчвам с две ръце.
Отзив
Д-р Севгин Муталибов ми извърши манипулация поставяне на импланти,мина перфектно, много добър и внимателен специалист.Препоръчвам с две ръце.
Date of experience: 14 January, 2026
I visited this dental clinic for an emergency appointment and was truly impressed. The staff were incredibly kind, professional, and immediately available. They did an excellent job and made me feel very comfortable throughout the visit. Highly recommended!
Reply from Smile Dental Services - Bulgaria2026.01.15
🙏
p i2026.01.05
Ако вече сте в третата възраст и не харесвате това, което виждате в огледалото има нещо което да си подарите и да подобрите ситуацията: пълно въстановяване с базални импланти. Това е не само решаване на физиологичен проблем за правилно храносмилане, достъп до всякаква храна, но и Холивудска усмивка, ако сте забравили да се усмихвате, защото се срамувате да си покажете зъбите. Всичко това ако желаете може да се промени. Приключих пълното лечение в Smile Dental Clinic, едно удивително място на добри професионалисти съчетано с търпение и топлота. След внимателно проучване на всички клиники в София без колебание избрах точно тази клиника. Горещо препоръчвам на всеки, който се колебае. Посетете и ще се уверите сами. Поздравления и благодарности на целия екип на клиниката и поздравления на бъдещите клиенти за правилния избор.
С уважение: София Й. Ковачева-Иванова
Reply from Smile Dental Services - Bulgaria2026.01.15
Благодарим Ви сърдечно, София, за топлите думи и доверието! Радваме се, че сте доволна от резултата и от отношението на екипа ни. Вашето мнение означава много за нас и ни мотивира!
Reply from Smile Dental Services - Bulgaria2025.11.14
Здравейте Красимира, моля споделете дали сте наш пациент и ако да, може ли да ни предоставите допълнителни детайли за Вашето лечение? Бихме искали да получим повече информация относно причината за ниската оценка, за да извършим вътрешна проверка и да изясним ситуацията по най-добрия начин.
Full mouth restoration
My overall experience with the team at Smile dental services was EXCELLENT.A credit to their trade.I would highly recommend treatment at this clinic.
Date of experience: 03 November, 2025
Reply from Smile Dental Services - Bulgaria2025.11.12
Thank you, Darren! We're thrilled to hear about your excellent experience and appreciate your recommendation. Your kind words mean a lot to the team!
Barry McCrossan2025.11.08
Just completed my second stage of dental implants and can’t recommend highly enough. The team were welcoming with great communication throughout and I’m delighted with the results
Reply from Smile Dental Services - Bulgaria2025.11.12
Thank you, Barry! We're thrilled to hear you're happy with your dental journey and our team's care. Your kind words mean a lot, and we’re glad we could help achieve results you’re delighted with!
Bad case of infection
I visited this clinic in 2017 for a full mouth restoration. 16 basal implants were placed in my jaws and preliminary dental archs glued to the implants. 4 months later I returned to Sofia for my permanent pfm archs to be placed. At that time 2 of my implants in the lower jaw were removed due to infection. This was a red flag of what was to come later. I didn't know at that time that the so called basal implants used by this clinic have a bad reputation and are associated with peri-implantitis which is an infection of the gum and in In severe cases, the implant may need to be removed and a new one placed after the infection is cleared. This is exactly what happened to me. Now in 2025, only 8 years after the treatment in Sofia I had a serious and widespread infection in both jaws and the only option was to remove everything. This was an extremely traumatic and difficult process. I will be without any teeth for about 6 weeks and then will get dentures that I will use for 6 months until my jaws will be ready for new better implants to be placed. I also needed extensive bone grafting because of the damage the infection had caused in my jaws. This will be a very expensive process. I naturally contacted the clinic in Sofia asking if they felt that they had any responsibility and would be willing to bear a portion of the substantial cost this will incur. They deny any responsibility and told me it's totally my problem.
I urge anyone wanting to get more information about basal implants and find out why they are banned in some countries and used by very few dentists in Europe and elsewhere. Go to Google and ask about basal implants.
I consider myself lucky that the infection hadn't spread to my brain or heart. Had that happened I wouldn't be here.
Reply from Smile Dental Services - Bulgaria2025.11.04
Dear Mr. Skulason,
Thank you for sharing your experience. We are genuinely sorry to hear about the difficulties you have faced and understand how distressing prolonged dental issues can be.
For readers considering similar treatment, we would like to provide factual context:
Your full mouth restoration was started 9.5 years ago and completed 8.5 years ago. Since May 2017, you have not returned to our clinic for routine check ups or medical reviews, and unfortunately have not been involved in the ongoing care of your prosthetics.
When you contacted us about your condition in 2024–2025, you sent us panoramic and 3D scans. Our clinical assessment of those images did not show radiological evidence of generalized implant failure or a compelling indication that would justify a removal of all implants.
We explained several times that the main issues appeared prosthetic (bridge stability and soft tissue adaptation), which could be corrected without invasive surgery. We also cautioned that recommendations from local dental medical experts unfamiliar with your specific implant system (basal implants) could lead to the suggestion of more invasive solutions including full explantation, which are not justified by the imaging according to our expertise.
Nevertheless you proceeded with full implant removal following the assessment of local dental experts. While we respect your choice, these irreversible procedures were performed outside of our dental clinic and contrary to our medical advice.
We regret the difficulties you have experienced and sincerely wish you a smooth recovery. Nevertheless we will remain available to review diagnostics and provide care within our protocols and expertise.
Annette Murphy2025.10.31
I also want to leave a review for Smile Dental Services.
If you want great service and excellent work this is the place to go.
I love Dr. Dimitrov and his staff the most kind professional office they go over backwards for their clients to do the right thing.
Im so happy with the work they did on my teeth would not go anywhere else as I travel from the US.
Thank you so much for all you have done for me and my husband.
Cant wait to go back next summer for a follow and to spend some time in beautiful Sofia.
Thank you, Thank You !!!
Annette
Reply from Smile Dental Services - Bulgaria2025.11.04
Thank you so much, Annette! We're truly honoured by your kind words. Dr. Dimitrov and the whole team are delighted to hear how satisfied you and your husband are. We look forward to welcoming you back next summer!
Gary Murphy2025.10.27
Smile Dental Services was the best health service I've ever had in my 70 years of living! My wife and I are both patients and have never felt so special. I had some extractions, a bone graft, and implants and my wife had a full mouth restoration in three separate visits over the past six years. Each visit we felt like the most important patients they had. Communication was constant, procedures were perfect, follow-up fantastic, and results .
Reply from Smile Dental Services - Bulgaria2025.10.31
Thank you, Gary, for sharing your experience! We're thrilled to hear that you and your wife felt so well cared for. Your kind words motivate us to continue providing high standard care to all our patients.
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