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Reply from Smile Dental Services - Bulgaria
2025.11.14
Здравейте Красимира, моля споделете дали сте наш пациент и ако да, може ли да ни предоставите допълнителни детайли за Вашето лечение? Бихме искали да получим повече информация относно причината за ниската оценка, за да извършим вътрешна проверка и да изясним ситуацията по най-добрия начин.
Екипът на Smile Dental Services 💙
Екипът на Smile Dental Services 💙
Full mouth restoration
My overall experience with the team at Smile dental services was EXCELLENT.A credit to their trade.I would highly recommend treatment at this clinic.
Date of experience: 03 November, 2025
Date of experience: 03 November, 2025
Reply from Smile Dental Services - Bulgaria
2025.11.12
Thank you, Darren! We're thrilled to hear about your excellent experience and appreciate your recommendation. Your kind words mean a lot to the team!
Just completed my second stage of dental implants and can’t recommend highly enough. The team were welcoming with great communication throughout and I’m delighted with the results
Reply from Smile Dental Services - Bulgaria
2025.11.12
Thank you, Barry! We're thrilled to hear you're happy with your dental journey and our team's care. Your kind words mean a lot, and we’re glad we could help achieve results you’re delighted with!
Bad case of infection
I visited this clinic in 2017 for a full mouth restoration. 16 basal implants were placed in my jaws and preliminary dental archs glued to the implants. 4 months later I returned to Sofia for my permanent pfm archs to be placed. At that time 2 of my implants in the lower jaw were removed due to infection. This was a red flag of what was to come later. I didn't know at that time that the so called basal implants used by this clinic have a bad reputation and are associated with peri-implantitis which is an infection of the gum and in In severe cases, the implant may need to be removed and a new one placed after the infection is cleared. This is exactly what happened to me. Now in 2025, only 8 years after the treatment in Sofia I had a serious and widespread infection in both jaws and the only option was to remove everything. This was an extremely traumatic and difficult process. I will be without any teeth for about 6 weeks and then will get dentures that I will use for 6 months until my jaws will be ready for new better implants to be placed. I also needed extensive bone grafting because of the damage the infection had caused in my jaws. This will be a very expensive process. I naturally contacted the clinic in Sofia asking if they felt that they had any responsibility and would be willing to bear a portion of the substantial cost this will incur. They deny any responsibility and told me it's totally my problem.
I urge anyone wanting to get more information about basal implants and find out why they are banned in some countries and used by very few dentists in Europe and elsewhere. Go to Google and ask about basal implants.
I consider myself lucky that the infection hadn't spread to my brain or heart. Had that happened I wouldn't be here.
Reply from Smile Dental Services - Bulgaria
2025.11.04
Dear Mr. Skulason,
Thank you for sharing your experience. We are genuinely sorry to hear about the difficulties you have faced and understand how distressing prolonged dental issues can be.
For readers considering similar treatment, we would like to provide factual context:
Your full mouth restoration was started 9.5 years ago and completed 8.5 years ago. Since May 2017, you have not returned to our clinic for routine check ups or medical reviews, and unfortunately have not been involved in the ongoing care of your prosthetics.
When you contacted us about your condition in 2024–2025, you sent us panoramic and 3D scans. Our clinical assessment of those images did not show radiological evidence of generalized implant failure or a compelling indication that would justify a removal of all implants.
We explained several times that the main issues appeared prosthetic (bridge stability and soft tissue adaptation), which could be corrected without invasive surgery. We also cautioned that recommendations from local dental medical experts unfamiliar with your specific implant system (basal implants) could lead to the suggestion of more invasive solutions including full explantation, which are not justified by the imaging according to our expertise.
Nevertheless you proceeded with full implant removal following the assessment of local dental experts. While we respect your choice, these irreversible procedures were performed outside of our dental clinic and contrary to our medical advice.
We regret the difficulties you have experienced and sincerely wish you a smooth recovery. Nevertheless we will remain available to review diagnostics and provide care within our protocols and expertise.
Thank you for sharing your experience. We are genuinely sorry to hear about the difficulties you have faced and understand how distressing prolonged dental issues can be.
For readers considering similar treatment, we would like to provide factual context:
Your full mouth restoration was started 9.5 years ago and completed 8.5 years ago. Since May 2017, you have not returned to our clinic for routine check ups or medical reviews, and unfortunately have not been involved in the ongoing care of your prosthetics.
When you contacted us about your condition in 2024–2025, you sent us panoramic and 3D scans. Our clinical assessment of those images did not show radiological evidence of generalized implant failure or a compelling indication that would justify a removal of all implants.
We explained several times that the main issues appeared prosthetic (bridge stability and soft tissue adaptation), which could be corrected without invasive surgery. We also cautioned that recommendations from local dental medical experts unfamiliar with your specific implant system (basal implants) could lead to the suggestion of more invasive solutions including full explantation, which are not justified by the imaging according to our expertise.
Nevertheless you proceeded with full implant removal following the assessment of local dental experts. While we respect your choice, these irreversible procedures were performed outside of our dental clinic and contrary to our medical advice.
We regret the difficulties you have experienced and sincerely wish you a smooth recovery. Nevertheless we will remain available to review diagnostics and provide care within our protocols and expertise.
I also want to leave a review for Smile Dental Services.
If you want great service and excellent work this is the place to go.
I love Dr. Dimitrov and his staff the most kind professional office they go over backwards for their clients to do the right thing.
Im so happy with the work they did on my teeth would not go anywhere else as I travel from the US.
Thank you so much for all you have done for me and my husband.
Cant wait to go back next summer for a follow and to spend some time in beautiful Sofia.
Thank you, Thank You !!!
Annette
Reply from Smile Dental Services - Bulgaria
2025.11.04
Thank you so much, Annette! We're truly honoured by your kind words. Dr. Dimitrov and the whole team are delighted to hear how satisfied you and your husband are. We look forward to welcoming you back next summer!
Smile Dental Services was the best health service I've ever had in my 70 years of living! My wife and I are both patients and have never felt so special. I had some extractions, a bone graft, and implants and my wife had a full mouth restoration in three separate visits over the past six years. Each visit we felt like the most important patients they had. Communication was constant, procedures were perfect, follow-up fantastic, and results .
Reply from Smile Dental Services - Bulgaria
2025.10.31
Thank you, Gary, for sharing your experience! We're thrilled to hear that you and your wife felt so well cared for. Your kind words motivate us to continue providing high standard care to all our patients.
I had an excellent experience with this dental office! From the moment I walked in, the staff was warm, welcoming, and extremely professional. They made me feel comfortable right away and took the time to answer all my questions with patience and care. The entire team shows a high level of expertise and attention to detail, which really put me at ease. Their professionalism, combined with their friendly and compassionate approach, makes every visit smooth and stress-free. I highly recommend their services to anyone looking for top-quality dental care with a personal touch!
Reply from Smile Dental Services - Bulgaria
2025.10.21
Thank you, Penko, for your kind words! We're delighted that you felt welcomed and cared for during your visit. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Dear Dr. Bojidar Dimitrov. I would like to sincerely thank you for the excellent dental care I recently received in your office. Your professionalism, attention to detail, and gentle approach made what is often a stressful experience both comfortable and reassuring.
I am truly impressed with the quality of your work and the care you and your team provided throughout the process. The results have exceeded my expectations, and I deeply appreciate the time you took to explain each step and ensure I felt at ease. Thank you again.
Regards,
Peter Petrov
Reply from Smile Dental Services - Bulgaria
2025.10.21
Thank you, Peter, for your kind words and thoughtful feedback. We're thrilled to hear that you felt comfortable and valued during your visit. Your satisfaction means a lot to us, and we’re here whenever you need!
Отидох вчера в SMILE DENTAL SERVICES след като на друго място ми бе поискано три пъти повече за поставянето на 1 бр. имплант.
За разлика от другото място, при тях получих и цялата информация, доверих им се и преди малко ми бе поставен имплант - сега в костта, а след няколко месеца и горната част.
Безкрайно любезен и компетентен е екипът!
Reply from Smile Dental Services - Bulgaria
2025.09.04
Благодарим Ви за хубави думи!
Попаднах на клиниката случайно, докато търсех къде се имплантират зъби. Останах много доволна от отношението, от това, че постоянно ти обясняват какво ще правят и защо, както и от цялата експедитивност на процедурата в рамките на 3 дни. Честно казано мислех, че ще трябва повече време. След изваждането на корените и зъбите не съм имала никакви проблеми. Благодаря на персонала на клиниката, че ми върнаха усмивката и самочувствието да говоря публично, защото това е същността на моята работа.
Reply from Smile Dental Services - Bulgaria
2025.09.04
Благодарим Ви, Янка, за доверието и топлите думи! Радваме се, че сте останали доволна и че сме успели да Ви помогнем. Вашата усмивка и удовлетворение са най-голямата ни награда!
Благодаря!
Имах късмета и удоволствието да се запозная и да бъда пациент на д-р Божидар Димитров и д-р Севгин Муталибов. Бих искала да изразя искрената си благодарност към тях и към целия невероятен екип на Smile dental services за тяхната всеотдайност, грижа, доброта и подкрепа. Вие сте изключителни професионалисти и мили и сърдечни хора.
Продължавайте да дарявате много щастливи усмивки! 🙂😀😁
Reply from Smile Dental Services - Bulgaria
2025.09.04
Благодарим Ви, Теодора, за прекрасните думи! Радваме се, че си доволна от опита си при нас. Вашата усмивка е нашето най-голямо вдъхновение!
I have suffered with bad gums for years and this was resulting in my teeth coming loose and lots of pain. Struggling to get appointments in the UK. I was recommended smile as I knew I couple of people who had there's done here with no problem.
My 1st experience was with Valerie the co ordinator what a wonderful helpful and caring person she is. I was traveling alone and she helped with everything I needed to do making it stress free.... I was absolutely terrified on day 1 at the dental practice but everyone was lovely and put me at ease, even had me laughing. Day 2 I had the implants in and I can honestly say I had no pain just discomfort, which was to be expected. They saw me everyday for the rest of the week to make sure I was in no pain and check and dbl check the bite and if I felt comfortable with them. I would highly recommend sofia dental practice. Everyone was very professional and made me so relaxed. I have been home a week now and not had any pain at all. Thank you to all the staff at sofia I can smile and go out feeling confident...
Reply from Smile Dental Services - Bulgaria
2025.09.04
Thank you for sharing your experience, Pauline! We're thrilled to hear how well you were cared for and how comfortable the process was. Your confidence and smile mean so much to us, and we truly appreciate your recommendation!
"To the dental dream team at Smile Dental in Sofia, Bulgaria, a massive thank you for resurrecting my smile like a phoenix rising from the ashes of plaque and poor decisions.
What you guys achieved wasn’t just dentistry; it was architecture, artistry, and maybe a touch of sorcery. This is a special work of art.
I walked in with a mouth that resembled abandoned construction site and left feeling like I could book a toothpaste commercial tomorrow. The restoration wasn’t just complete, it was miraculous. You’ve officially upgraded me to ‘bite with confidence’ status. Bravo and big thanks!"
Reply from Smile Dental Services - Bulgaria
2025.09.04
Thank you, Kwaku, for such a wonderfully poetic review! We're thrilled to hear you’re enjoying your transformed smile and newfound confidence. Your kind words mean the world to us and inspire our team to keep delivering exceptional care!
This was not my first visit to Smile Dental but like before the online communication was perfect and arriving at the clinic I was met with friendly, informative and very professional staff who go to great lengths to make one feel welcome and comfortable.
As before I’m extremely happy with the result of my visit and will continue returning for check ups of their excellent work.
I recently completed a full mouth restoration at this dental clinic, and I couldn’t be more pleased with the results. From start to finish(less than a week), the entire experience exceeded my expectations. The team was professional, caring, and incredibly skilled. They took the time to explain every step and made sure I was comfortable throughout the process. The final outcome not only improved my smile, but also my confidence and overall quality of life. I’m truly grateful for their dedication and highly recommend Smile Dental Services to anyone considering serious dental work.
(also I was so pleased with the musical environment, the quality sound of the smooth jazz atmosphere, made the procedures fly by)
Reply from Smile Dental Services - Bulgaria
2025.07.01
Thank you for your kind review! We're pleased to hear that you had a positive experience and that our team met your expectations. It’s great to know that the atmosphere helped you feel at ease. We appreciate your recommendation. If you need further assistance, we're here to help.
The clinic was very welcoming and professional. They coped extremely well with a very nervous customer and couldn’t do enough for me. I’m so pleased that I chose this clinic and for the first time in my life I can smile in front of a camera. Wished I had the confidence years ago to do this as it will change my life.
Reply from Smile Dental Services - Bulgaria
2025.07.01
Thank you for sharing your experience! We're delighted to hear that you felt welcomed and supported throughout your visit. It's wonderful to know that we could help you gain confidence in your smile. If you have any more dental needs, we're here for you. Enjoy your newfound confidence!
