Verified Company
Not sure if they buy all those reviews . Did an OK decent job. Abit pricy but Good communication and has accountability. But 1 of the worker had an extremely rude attitude. I kindly ask them to remove shoes and I did not know it was a safety factor so I apologize and ask them to wear it but 1 of the work intentionally leave all the dirt marks on the floors.
Reply from Deco & Co Wallpaper Installation / Supply Melbourne | Curtains and Blinds
2025.12.17
Hi Randeep,
Thank you for taking the time to leave your feedback. We appreciate your comments regarding our communication and accountability.
Regarding footwear, our team follows safety requirements depending on the task being performed. In some situations, particularly when working on ladders or at height, appropriate footwear (or maintaining direct grip and stability where required) is a safety consideration and is not intended to cause inconvenience. We understand there was a misunderstanding on site, and we appreciate that you raised it and later clarified the situation.
We are sorry to hear that you felt one team member’s attitude was not up to standard and that the floors were left marked. This is not the level of service we aim to provide, and we take this feedback seriously. We will address this internally to ensure better care and communication on future projects.
Thank you again for your feedback, it helps us improve our service.
Kind regards,
Deco & Co Pty Ltd
Thank you for taking the time to leave your feedback. We appreciate your comments regarding our communication and accountability.
Regarding footwear, our team follows safety requirements depending on the task being performed. In some situations, particularly when working on ladders or at height, appropriate footwear (or maintaining direct grip and stability where required) is a safety consideration and is not intended to cause inconvenience. We understand there was a misunderstanding on site, and we appreciate that you raised it and later clarified the situation.
We are sorry to hear that you felt one team member’s attitude was not up to standard and that the floors were left marked. This is not the level of service we aim to provide, and we take this feedback seriously. We will address this internally to ensure better care and communication on future projects.
Thank you again for your feedback, it helps us improve our service.
Kind regards,
Deco & Co Pty Ltd
