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Time consuming, very patient and understanding. Such a relief trusting Debt Blue to handle my debts. I rest assure knowing my debts are settling slowly but surely. From owing 9 credits cards, now I'm down to just 3 outstanding. Great team, thank you guys!!
Reply from DebtBlue
2026.06.11
Hi, Colleen. Thanks for taking the time to share your positive experience. We truly appreciate it!
Carmen had empathy for my situation. My husband past away and my income was now cut in half. It will be awhile till i really know how much social security i will be getting so she changed my payment schedule till all is worked out.
Reply from DebtBlue
2026.06.11
Hi, Joan. Your feedback is highly appreciated. Thank you for the review!
At the beginning it seemed like it was a good choice. However 4 months in they have only paid off 1 of the debts & have collected more than double for them selves in "fees" then they have in paying of the debts. I tried emailing no response, I called got the run a round. Asked to speak to a manager was told no. They lied to us about multiple things. VERY DISAPPOINTED !!!!
Reply from DebtBlue
2026.06.10
We are sorry to hear that you are disappointed with your experience. We understand that dealing with debt can be stressful, and we recognize how frustrating it can feel when progress does not happen as quickly as expected.
Because we respect our clients' privacy, we cannot discuss account-specific details in a public forum. However, we can say that debt resolution programs are often not linear, and the timing of settlements, creditor payments, and fees can vary based on a number of factors unique to each situation.
Our records indicate that a member of our team recently reviewed your concerns with you and provided additional information regarding your program, including settlement progress, creditor communications, and how fees are earned. We are sorry if any aspect of the process was not communicated as clearly as it should have been.
We value client feedback and are always willing to review concerns and answer questions. If there is anything further we can do to assist, please contact our Client Success team at (888) 336-9658 or email [jennifer.butcher@debtblue.com]. We would welcome the opportunity to continue the conversation.
Because we respect our clients' privacy, we cannot discuss account-specific details in a public forum. However, we can say that debt resolution programs are often not linear, and the timing of settlements, creditor payments, and fees can vary based on a number of factors unique to each situation.
Our records indicate that a member of our team recently reviewed your concerns with you and provided additional information regarding your program, including settlement progress, creditor communications, and how fees are earned. We are sorry if any aspect of the process was not communicated as clearly as it should have been.
We value client feedback and are always willing to review concerns and answer questions. If there is anything further we can do to assist, please contact our Client Success team at (888) 336-9658 or email [jennifer.butcher@debtblue.com]. We would welcome the opportunity to continue the conversation.
I picked up blue about 2 years ago.To help me with my financial mess, they have been outstanding.I spoke to carmen g today in what an outstanding job, her pleasantness and friendliness, made the transaction of what I was going through.Go so much easier.Thank you so much for being an outstanding company and having great employees.It's really appreciated in times like this
Reply from DebtBlue
2026.06.09
Hi, Allie. Thanks for taking the time to share your positive experience. We truly appreciate it!
