Verified Company
Zahir works easily and quickly. It’s clear that he is a well-trained technician. We are very grateful to him and ask him to visit us again if anything happens. I also recommend him to anyone. Best regards.
Reply from SILA - DC/MD/VA
2025.12.10
Thank you for the perfect rating! We're pleased to know you had a great experience.
As always Great service and attitude from your techs!!! Zahir was polite and answered all my questions!!
Reply from SILA - DC/MD/VA
2020.05.19
Thank you for allowing us in your home. Our technicians work hard to keep our homeowners comfortable. The commitment we have to quality and friendly service make every appointment pleasant. Thank you for being a valued customer of Team Sila.
Had a great experience with Sila. The technician looked over everything and solved a couple of issues we were trying to solve ourselves. Thank you for having top notch technicians.
Reply from SILA - DC/MD/VA
2025.12.05
Thank you for the perfect rating! We're pleased to know you had a great experience.
I’m updating my earlier positive review because my experience with Sila over the past two years has been extremely disappointing. In 2023, Sila replaced the heat pump at my home, and initially everything seemed to go smoothly. However, since then I’ve been dealing with ongoing predatory billing attempts for a $400 charge that I do not owe. Sila's own representative confirmed in writing that I was not responsible for the $400. My contract and invoice also note that the $400 was to be deducted from the total as part of a BGE rebate. Despite this, Sila has continued to send me “overdue” invoices for the same $400—sometimes within days of each other.
I have spent well over a year trying to get this corrected. I’ve called, emailed, and even mailed letters. I was repeatedly reassured that the issue would be resolved, yet the invoices kept coming. Sila has still not provided a corrected statement showing a zero balance despite multiple requests from me to do so.
On top of that, I discovered that Sila never obtained the electrical permit from Howard County for the installation—despite their initial statements, despite the invoice stating that this would be included in the price, and despite county regulations (yes, I have confirmed with HoCo’s office of inspections and permits that an electrical permit is required even when the system is replacement of an existing one!).
This has now dragged on for nearly two years. What should have been a routine installation has turned into a frustrating and time-consuming ordeal. I no longer have confidence in Sila’s honesty or customer service, and I cannot recommend them based on how they’ve handled this situation.
Sila's complete lack of response and refusal to resolve this issue left me no choice but to contact the Maryland Attorney General’s Office for assistance. In the event that Sila responds to my review by denying any of these facts, I have included photos that clearly document everything stated here.
Reply from SILA - DC/MD/VA
2023.09.20
Thank you for taking the time to leave us a 5-star rating,
Carlos was awesome in 2022. And again in 2025!
Reply from SILA - DC/MD/VA
2024.05.01
He was very helpful and knowledgeable in his work.
Hi Jennifer,
Thank you so much for taking the time to share your amazing experience with our service. We are absolutely thrilled to hear that Carlos was so helpful and knowledgeable. We strive to provide our customers with the best possible service, and it's wonderful to hear we achieved that with you. Thank you again for your review! We sincerely appreciate it.
Sincerely,
Sila Heating, Air Conditioning & Plumbing
Hi Jennifer,
Thank you so much for taking the time to share your amazing experience with our service. We are absolutely thrilled to hear that Carlos was so helpful and knowledgeable. We strive to provide our customers with the best possible service, and it's wonderful to hear we achieved that with you. Thank you again for your review! We sincerely appreciate it.
Sincerely,
Sila Heating, Air Conditioning & Plumbing
It was easy to get an appointment. Technician arrived within given time frame. He had been here before and was familiar with my boilers. He repaired a wire. He was pleasant and professional. Finished job in a timely manner.
Reply from SILA - DC/MD/VA
2025.11.25
Thank you for the perfect rating! We're pleased to know you had a great experience.
I had Lucas out today to perform a heating tune-up on our 1-year-old hybrid heat pump/gas furnace system, and I was very impressed with the thoroughness and professionalism of the service. He carefully tested all key components, including the thermostat, ignition process, inducer motor, hot surface igniter, flame pattern, flame sensor, and safety devices.
Overall, I appreciated his clear communication, attention to detail, and proactive approach. Highly recommend!
Reply from SILA - DC/MD/VA
2025.11.26
We're delighted you had a great experience with us. Thanks for the 5-star review!
