I recently needed to replace four ceiling downlights in my kitchen, and a broken exterior wall light on the balcony of my apartment.
I am not a DIY fan, so I decided to contact a local electrical firm to undertake the tasks on my behalf.
I already knew of Datel Electrical Ltd, having passed by their local base on numerous occasions. It was also comforting to discover that the Company is listed with Checkatrade.
Initial contact via email was fabulous! Jo was very warm and welcoming, swiftly arranging for her colleague David to make a site visit to assess the situation.
David arrived promptly on the appointed day. A very affable and knowledgeable guy.
An agreeable quote for the jobs reached my PC inbox promptly.
A booking was soon made for engineer Harry to undertake the tasks in question. A pleasant young man, he arrived punctually on the arranged day, and carried out the repairs/replacements in a very efficient and professional manner. I was particularly impressed with how he tackled a glitch that arose with the light switch that operates the balcony light. A wiring issue that was soon rectified, following deeper investigation.
I was also delighted with the friendly, businesslike communication, received from Chris, the firm's Operations Manager.
I contacted the Company on a second occasion to request assistance with reconnection of twin ceiling lights - located in my lounge - following disposal of undesirable fittings as installed by the previous residents of my home. Engineers Peter and George attended to the task. I echo my sentiments as stated about Harry's expertise!
I touched base with the company for a third time - July 2026 - to arrrange for a domestic EICR in my apartment, alongside replacement of four smoke detectors, one carbon monoxide detector, and one kitchen heat detector. Time to upgrade.
Lovely to meet up with Peter again, and nice to meet Jon for the first time.
Datel Electrical Ltd are the ultimate in the following; approachability, communication, customer focus, efficiency, professionalism, punctuality, and first class workmanship.
I am very happy with these most satisfying end results, over three independent visits by the firm.
Finally, Lauren, Datel Electrical Business Co-ordinator, was very friendly and helpful, regarding a minor invoice query that I had, follollowing the latest contract.
I fully recommend Datel Electrical Ltd for both commercial and domestic customers in the South Devon area.
Michael R Cook
Reply from Datel Electrical Ltd
2024.09.11
Hi Michael,
Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you had a great experience with us from start to finish. It’s wonderful to know that Jo, David, Harry, and Chris all contributed to making the process smooth and professional for you. We're especially glad Harry was able to resolve the wiring issue on the balcony light to your satisfaction.
Your kind words mean a lot to the entire team, and we’re so grateful for your recommendation. If you ever need any further assistance, don’t hesitate to reach out.
Thanks again, and all the best!
The Datel Electrical Team
Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you had a great experience with us from start to finish. It’s wonderful to know that Jo, David, Harry, and Chris all contributed to making the process smooth and professional for you. We're especially glad Harry was able to resolve the wiring issue on the balcony light to your satisfaction.
Your kind words mean a lot to the entire team, and we’re so grateful for your recommendation. If you ever need any further assistance, don’t hesitate to reach out.
Thanks again, and all the best!
The Datel Electrical Team