Cyclone Hoods Reviews

Yichwin Hu 2025.10.13

     

Great looking fans that work really well. Super strong. Great service too!

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Reply from Cyclone Hoods 2022.09.29

Thank you for the kind words

Christy Barakat 2025.08.29

     

This company knows good service and customer support. Purchased a home with an older cyclone unit which has been discontinued since, and 3 years in something broke and needed to be replaced. Emailed tech support and 1) they were fast in replying 2) gave me the exact docs I needed 3) provided the compatible replacement parts even though the unit’s been discontinued, all of that within 24 hrs. They’re knowledgeable, courteous and professional. I was going to get a kitchen-aid hood when this one died to match the rest of the kitchen but after this episode, I’ll probably stick with these guys for life.

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Libing Wang 2025.08.25

     

The experience with Cyclone was extremely good! Samruddhi was very very responsive to all my questions. Thanks again, Samruddhi!

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W. L. 2025.07.10

     

I had a very positive experience with Cyclone technical support. We recently found the 2 LED lights that came with our Cyclone range hood (purchased in 2023) became very dim which was unexpected as LED light is supposed to last a long time. Our range hood just expired warranty for a few months and getting replacement light bulbs would cost over $50 with shipping. So I emailed technical support. Mike helped us to understand the problem with the light bulbs and from there we were able to figure out a more economic solution. Mike responded to my continuous query with patience and clarity. I appreciated his help.

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Reply from Cyclone Hoods 2025.07.11

Thank you for sharing your experience with Cyclone. Were glad the issue was resolved and that you were happy with the results.

H J 2025.05.23

     

出租公寓的抽油烟机就是这个品牌的，5个按钮的配件坏了，只能来他们的公司买，早上9点到晚上5点营业。前台服务小姐非常热情。可中文服务。

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Scott Grant 2025.02.25

     

We purchased a Cyclone range hood about 7 years ago and a recent power outage apparently fried the motherboard. A mark of a great company is how they provide after-sales servicing. The Cyclone service team in Toronto (Huntingwood Drive) is one of the best that I have come across... professional, timely service for a reasonable price. Thanks for a job well-done.

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Reply from Cyclone Hoods 2025.02.26

Thank you for sharing your experience with us and thank you for your kind words! Glad we were able to resolve the issue!

John Cheng 2025.01.08

     

I received excellent support from Cyclone Range Hood even though I don't have the original receipt because the hood came with the builder upgrade package. I recommend the product and services to anyone considering buying a new range hood.

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Reply from Cyclone Hoods 2025.01.08

Thank you for sharing your positive experience! We're thrilled to hear that you received excellent support from Cyclone Range Hood, even without the original receipt. Our team is committed to ensuring all of our customers receive the best service possible, and we're glad that we could assist you. We appreciate your recommendation and look forward to serving you again in the future!

Raymond Hou 2024.12.18

     

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Reply from Cyclone Hoods 2025.01.08

Thanks for the positive review!

sam Charles 2024.11.27

     

I needed help with my BX600, they get back to me with the solution less than 1h. Great customer service.

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Reply from Cyclone Hoods 2024.12.17

ChatGPT said:
ChatGPT
Thank you for taking the time to share your experience! We're so glad to hear that we could assist you quickly with your BX600 and that our customer service team met your expectations. Providing timely and effective support is a top priority for us, and it's great to know we were able to resolve your issue efficiently. If you ever need further assistance, don't hesitate to reach out— we're always here to help!

Amninder Dhaliwal 2024.11.23

     

I ordered new parts before and they were old and broken then I called them and they send new parts right way. There customer care is-on different level. I highly recommend…

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Reply from Cyclone Hoods 2024.11.22

Dear Aminder,

Thank you for bringing this to our attention. I sincerely apologize for the inconvenience caused by receiving damaged parts. This is not the standard of quality we strive to provide.

To resolve this issue promptly, I have personally packed and shipped two new fan blades (parts #UM07R and #UM07L) to you. I have also taken photos of the blades prior to packing to ensure you can confirm their condition.

Your replacement parts are on their way via FedEx, and we have provided the tracking number which you can use to monitor the shipment’s progress.

Please feel free to reach out if there is anything else I can assist you with.

Thank you for your patience and understanding.

Greg K 2024.06.20

     

Their service dept helped me find a discontinued/old part to help me fix a bathroom fan that saved me over $200, and a lot of work. Great service, 5 stars!

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Reply from Cyclone Hoods 2024.12.17

Thank you so much for your fantastic review! We're thrilled to hear that our service team was able to help you find the discontinued part and save you both time and money. Providing great customer service and supporting our customers in every way possible is something we take great pride in. We truly appreciate your 5-star feedback and are always here if you need assistance in the future!

Chris da Silva 2024.04.03

     

Buyer be aware!! I was sold a cyclone range hood without full disclosure. It was never disclosed nor was it noted on the product box that this model came without a bulb. Bulbs are pricey and it is important that this fact is noted on the box. All previous models came with the bulb.

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Reply from Cyclone Hoods 2024.04.18

Hi Chrys. Thanks for leaving feedback and we are sorry that the purchase was not what you expected. In talking with out service team whom you spoke with previously, it appears you purchased the only model that we sell without a bulb. This is a standard bulb available in many retainers (most likely available from the retailer who sold our fan in the first instance). We have linked to the bulb here https://www.homedepot.ca/product/ecosmart-led-a19-100-watt-equivalent-light-bulb-dimmable-2-pack-/1001693637 Please do not hesitate to contact us again if you have need of any further assistance.

Kunaratnam Ulaganathan 2024.03.10

     

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Reply from Cyclone Hoods 2024.12.17

Thanks!

alan zhang 2024.03.06

     

mike was a great help, went above and beyond to help me.

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Reply from Cyclone Hoods 2024.12.17

Thank you for sharing your experience! We're so glad to hear that Mike was able to go above and beyond to assist you. We take pride in our team’s dedication to providing exceptional service, and it's wonderful to know Mike made such a positive impact. If you ever need further help, don't hesitate to reach out— we're always here to assist!

Hossein Mohammadi 2023.09.09

     

I would like to cooperate with you as a production force or as an installation and repair force

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Reply from Cyclone Hoods 2024.12.17

Hi there. Someone from our service department will reach out to you

Gina Petruccelli 2023.09.08

     

I needed to replace the lights on my rangehood and the service I received from customer service, Mike, was excellent.

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Reply from Cyclone Hoods 2024.12.17

Thank you for sharing your experience! We're so glad to hear that Mike was able to go above and beyond to assist you. We take pride in our team’s dedication to providing exceptional service, and it's wonderful to know Mike made such a positive impact. If you ever need further help, don't hesitate to reach out— we're always here to assist!

Lorne Epstein 2023.09.05

     

We live in a 112 year old home in Virginia. We needed a very specific size of vent hood and Cylcone had it. The unit is beautiful and we love how it added to our updated kitchen. Most importantly, the team at Cyclone stuck by us to make sure we had a great customer service experience. I highly recommend their products.

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Reply from Cyclone Hoods 2023.09.05

Thank you Lorne for the positive review. We are very happy you had a good experience.

Stan Mattice 2023.08.24

     

I contacted Cyclone via email for parts and pricing for our NA830 range hood. I received a quick reply from Mike Tasevski. He supplied me with a detailed list with prices in a timely manner. I will be placing the order today.

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Reply from Cyclone Hoods 2023.08.24

We are glad that you had a positive experience Stan, thanks for the great review!

Tajinder Butan 2023.08.20

     

We had an amazing experience with our custom hood! It is just the way we envisioned and would highly recommend their services.

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Reply from Cyclone Hoods 2023.08.21

Thank you Tajinder, we are very happy that you pleased with your custom hood. Thanks for the nice review!

Megan Burns 2023.08.01

     

offered me prompt effective service for an existing rangehood

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Reply from Cyclone Hoods 2023.08.01

Thank you for the 5-star review! Your satisfaction is our top priority, and we're always here to assist you whenever you need us. If you have any more questions or need further assistance, don't hesitate to reach out.