Verified Company
My car battery died in the parking lot and I asked the worker if anyone would be willing to help me jump my car and his only reply was “we don’t do that here” seriously? Ok I understand if you can’t send someone out to help but it would have nice to have any form of sympathy or an offer to call someone for me. Or literally anything then just brushing me off and going back to talking to his coworkers about sports. It was snowing hard and I’m sitting there with my preschooler stranded. I waited in the store for an hour and no one approached me afterwards either while I waited for my ride. Had this happened outside my job, which is just a retail store, we would’ve been out to help in a heartbeat. Or bare minimum would have offered to call an uber for a customer. I realize you guys aren’t a car service store but I expect some human empathy. I won’t be coming back to this location. Not spending my money to a place that employs callous people like Gavin.
Can never get orders correct always have to return back to the store to attempt to get our orders corrected and they struggle to do that
Reply from Culvers
2025.11.12
We apologize for the inconvenience you've experienced with your orders. Your feedback is important to us, and we want to ensure a better experience for you. Please visit contactculvers.com to share more details about your visits. Thank you for bringing this to our attention.
Worst service ordering experience ever. I had to tell the person taking my order three times. When the order was brought to us, it was still wrong!
Reply from Culvers
2025.11.03
Your feedback is important to us, and we're sorry for the trouble you encountered. Please visit contactculvers.com to share more about your experience.
I love Culver’s, and usually have a great experience. Which is why I’m so upset to have had a bad experience with them. I went through the drive thru and ordered a basket meal. I was charged for a cheeseburger when I asked for a hamburger. They didn’t ask me what condiments I wanted (I later put my own condiments on at home as I wasn’t given any). I requested a gluten free bun and usually they ask if it’s due to an allergy or preference, but did not ask at all this time. I asked what was in the ice cream of the day and explained it was due to my gluten intolerance. I was met with silence. So I asked again what was in the ice cream before ordering it. I was given my basket meal but no ice cream. I had to go around again to get the ice cream that was just shoved in my face with a “here ya go”. I just felt like they didn’t care at all and that’s not the service I’m use to from Culver’s.
Reply from Culvers
2025.10.28
Tsuki, we're sorry to hear that your visit didn't meet expectations. Please visit contactculvers.com to share more about your experience. We appreciate your feedback and your love for Culver's.
