Verified Company
I have been with 1st University Credit Union for years, and the biggest reason is their customer service. Michael is fantastic with communication during the loan process. I’ll be a customer as long as they’ll have me.
Reply from 1st University Credit Union
2025.03.17
Thank you, Kimberly, for your kind words and for being a loyal member; we're glad Patti and Ashley could assist you through the refinancing process, and we truly appreciate your support for our team!
First off, let me just stay with the inside of this building smells like DIRTT FEET and has for the last few years that
I've been forced into going to this location. 🤮
Place is absolutely useless for shared branch members. The latest debacle is I had to use my phone and enter my ID into some qr code to put money into my account. For some reason, handing them my ID in person, with my face to match it and a deposit slip wasn't enough. But "its for my account's safety" even though I was just depositing money smh. So I proceeded to ask how I asked how I could start an account and avoid all this nonsense. I was told all I needed my I.D. and current address. Make it make sense. I was wanting to open an account here and that's out the window. There's only one branch in town. I can't use your atm to do anything but pull money out of my account and I can do that anywhere.
For bringing a shared branch location, your services are literally useless. You shouldn't even have that designation.
Thanks again for wasting my time.
Edit: Although I appreciate your quick response, its not enough to keep me as a prospected customer. I will make sure that my branch knows about this issue. Using the QR to scan my ID when the employees can do the same with the physical ID seems like Im unnecessarily doing their jobs. I still know seniors with brick and flip phones that cant possibly do whats 'required' via a QR code. There has to be a work around and your people could have cared less. You should work on that.
Reply from 1st University Credit Union
2025.11.20
Carl,
Thank you for sharing your perspective. I’d like to clarify a few points so other shared-branch guests have accurate information about how the network operates.
The identification steps you experienced — including the QR code verification — are mandatory requirements of the nationwide Shared Branch network. These procedures are not optional, and no participating credit union is allowed to bypass them. They were put in place after the network saw a rise in fraud cases where bad actors impersonated members at unfamiliar branches, resulting in significant losses for innocent members.
Because of that, the network strengthened its security standards, and all participating credit unions must follow them exactly as written, even for deposits.
Opening an account with us follows a completely different set of federally regulated identification rules, which is why that process can appear simpler by comparison.
Regarding ATM access, Shared Branch rules only permit withdrawals for visiting members, and separately from that, our ATM is not configured to accept deposits for any user. Those limitations come from both the Shared Branch network and the way our machine is programmed, not from any discretionary decision by staff.
Our responsibility is to follow Shared Branch and federal requirements exactly as written to protect members across the network. If you have additional questions about those rules, your home credit union can also provide guidance.
Regards,
Kevin Hood
President and CEO, 1st University Credit Union
Thank you for sharing your perspective. I’d like to clarify a few points so other shared-branch guests have accurate information about how the network operates.
The identification steps you experienced — including the QR code verification — are mandatory requirements of the nationwide Shared Branch network. These procedures are not optional, and no participating credit union is allowed to bypass them. They were put in place after the network saw a rise in fraud cases where bad actors impersonated members at unfamiliar branches, resulting in significant losses for innocent members.
Because of that, the network strengthened its security standards, and all participating credit unions must follow them exactly as written, even for deposits.
Opening an account with us follows a completely different set of federally regulated identification rules, which is why that process can appear simpler by comparison.
Regarding ATM access, Shared Branch rules only permit withdrawals for visiting members, and separately from that, our ATM is not configured to accept deposits for any user. Those limitations come from both the Shared Branch network and the way our machine is programmed, not from any discretionary decision by staff.
Our responsibility is to follow Shared Branch and federal requirements exactly as written to protect members across the network. If you have additional questions about those rules, your home credit union can also provide guidance.
Regards,
Kevin Hood
President and CEO, 1st University Credit Union
Wonderful people especially Ashley and Michael they get you what you need!!
Reply from 1st University Credit Union
2025.11.21
Albina, Thank you for the awesome review! Ashley, Michael and the team really do go above and beyond to help our members get what they need. We’re so glad you’re part of the 1st UCU family! 💚💛#HelpingYouDoLife
I’ve been doing continuous business with these guys for many years and it has always been a great experience. I recently bought a truck from another state and they helped make the process very easy. Michael Connolly and the rest of the staff are very welcoming. I highly recommend this credit union.
Reply from 1st University Credit Union
2025.11.20
Thank you so much for the kind words! We’re thrilled to hear we’ve earned your trust over the years. That means more to us than you know.
Buying a vehicle from out of state can get complicated fast, so I’m glad Michael and our team helped make the process smooth. They take a lot of pride in taking care of our members.
Thank you for recommending us and for choosing 1st University Credit Union to be part of your financial journey. We’re always here when you need us. 💚💛#HelpingYouDoLife
Buying a vehicle from out of state can get complicated fast, so I’m glad Michael and our team helped make the process smooth. They take a lot of pride in taking care of our members.
Thank you for recommending us and for choosing 1st University Credit Union to be part of your financial journey. We’re always here when you need us. 💚💛#HelpingYouDoLife
Michael, the loan officer, made everything super clear and simple and the process for a small personal loan was very user-friendly and quick. I very much appreciate Michael's professionalism and attention to detail. I can recommend in the most emphatic way - the friendly, prompt, and professional services of the staff at First University Credit Union. I would go nowhere else for my banking needs! Do yourself a favor and find your way to their door for any and all of your banking needs. This is not some big, cold, impersonal bank where you are just a number. This is a local bank where I have always felt welcome. Thanks Michael - and the entire staff!
Reply from 1st University Credit Union
2025.11.19
Wow, Chris! Thank you so much for this incredible review! We’re thrilled to hear that Michael made your loan process clear and stress-free. He brings that same professionalism and attention to detail to every member he works with, and it means a lot to see it recognized.
Your kind words about our whole team truly make our day. Creating a welcoming, personal experience is exactly what we strive for, and knowing you feel at home with us is the highest compliment.
We’re grateful for your trust and your emphatic recommendation. Thank you for choosing 1st University Credit Union — and for reminding us why we love doing what we do! 💚💛 #HelpingYouDoLife
Your kind words about our whole team truly make our day. Creating a welcoming, personal experience is exactly what we strive for, and knowing you feel at home with us is the highest compliment.
We’re grateful for your trust and your emphatic recommendation. Thank you for choosing 1st University Credit Union — and for reminding us why we love doing what we do! 💚💛 #HelpingYouDoLife
Easy process, Michael was great and really helpful! They went above and beyond to make sure my loan was closed without any problems!
Reply from 1st University Credit Union
2025.10.24
“Above and beyond”? It’s as if you were reading our playbook! We’re thrilled Michael made the process smooth and your loan closed without a hitch. Thanks for being part of the 1st University family. 💚💛 #HelpingYouDoLife
A huge thank-you to Ashley for helping us set up our new account! She patiently walked us through every step, explained everything clearly, and made the whole process a breeze. Her friendliness and professionalism made us feel so welcome-one of the best customer service experiences we’ve ever had!
Reply from 1st University Credit Union
2025.10.19
We love hearing this! Ashley has a gift for making members feel right at home, and we’re so glad she made everything a breeze for you. Thanks for the wonderful review, Kim! 💚💛 #HelpingYouDoLife
Thank you Ki and 1st University CU for going above and beyond to assist me! I appreciate your kindness and professionalism! Highly recommend their services for all your banking needs.
Reply from 1st University Credit Union
2025.10.16
Jeanna, thank you so much for the kind words! Ki will be thrilled to know she made your experience such a positive one. We love hearing that our team went above and beyond for you. 💚💛 #HelpingYouDoLife
Michael was awesome! We went in for a personal/debt Consolidation loan. He was very helpful explaining thoroughly with any questions we had. Had a great cheerful attitude every time we talked and never tried push us into anything or into rushing us on the loan. Thanks Michael, truly made a stressful situation into a enjoyable experience!
Reply from 1st University Credit Union
2025.10.14
Thank you, Tom, for the awesome review! Turning loan stress into loan success — that’s what Michael does best! Thanks for trusting us to make things easy. 💚💛 #HelpingYouDoLife
