Absolutely amazing, As a Chef that starting out on her first catering business, My knowledge is in the kitchen, not on the admin side!
So I had gotten myself into a little pickle with paying an employee, Due to not understanding, And Jonathan Was able to instantly help me get to the problem and solve it all Very efficiently and professionally
For now, I have just use their service as a one off, As I have realised myself as a sole trader Have not got enough customers currently To have constant staff, But when I do, I will absolutely be returning to You guys!
Thanks again
Charlotte
Steam & Stone
We have been using Crystal HR & Payroll Ltd since 2017 and it's been one of the best operational decisions we’ve made. What used to be a time-consuming process has become completely seamless, stress-free and has also freed up valuable internal resources. We don’t hesitate to recommend them to our contacts who may be looking to outsource their payroll services, to a company that will provide them with expertise, reliability and peace of mind.
Thank you so much, Rahela! We really appreciate your kind words. We know how important cost-effective, reliable payroll is for charities and voluntary organisations, especially with the financial challenges they face. It’s great to know our service is making a difference.
— Jon Pitt & the Crystal HR & Payroll team
Laura Fox2026.03.30
I’ve had a really positive experience working with Crystal as a payroll partner.
While we’ve worked together on shared clients, the experience has been seamless from a client perspective, with payroll handled accurately, professionally and with minimal input needed, which is exactly what you want.
As an HR consultant, it’s incredibly valuable to have a trusted payroll provider I can confidently recommend. Knowing that my clients will be well looked after, and that payroll will be managed reliably and compliantly, gives me real peace of mind.
I wouldn’t hesitate to refer Crystal to other businesses looking for a dependable payroll partner.
We recently engaged Crystal HR & Payroll company following concerns about the accuracy and reliability of our previous outsourced provider, and the difference has been nothing short of exceptional.
Crystal conducted a comprehensive payroll and pension audit, giving us much-needed clarity and reassurance. Their thorough review uncovered a number of issues, which had previously been managed incorrectly.
What truly stood out was Crystal's diligence and commitment. They worked incredibly hard to complete the audit as quickly as possible without compromising on detail or accuracy. Throughout the process, their communication was clear, concise, and easy to follow, ensuring we fully understood both the issues identified and the steps required to resolve them.
Thanks to Crystal's expertise and professionalism, we now have complete confidence that our payroll and pensions are accurate and fully compliant. It’s such a huge relief to know we are now in such capable hands, and we wouldn’t hesitate to recommend their services.
Thank you for taking the time to leave such a detailed revie, it’s genuinely appreciated.
We’re really pleased we could give you clarity and confidence around your payroll and pensions. Picking up issues from a previous provider is never ideal, but getting everything corrected and back on track is exactly what we’re here for.
Given the size of your payroll, it was important we got this right quickly without compromising on detail, so it’s great to hear that came across.
It was a pleasure working with your team throughout the audit, and we’re glad the process felt clear and straightforward from your side.
Thanks again for your trust and recommendation, it really means a lot to us.
Home-Start Reading2026.02.23
Crystal have been providing us their payroll service for 15 years. I would recommend them if reliability, ease of use and good customer service is important to you. The staff at Crystal are incredibly friendly yet professional and are patient and solution-focused when I've needed further help.
Thanks guys, it's really appreciated and we love working with you.
Sean William Harvey2026.01.29
Crystal HR & Payroll Ltd were super helpful and efficient in setting up our payroll, and their response time was excellent throughout. They also supported us with setting up our pension scheme, which made the whole process smooth and stress-free. Thank you, Jonathan and team!
Hi Sean. Thank you so much. It's great we can support you with timely replies and supporting with pensions. We do value your business. Thank you again
Jeremy cornwall2025.09.17
I've been using Crystal Payroll for nearly 3 years now and the service and overall experience has always been excellent. Farwa is my main point of contact and is always responsive and happy to help.
Thank you Jeremy for such a great review. It's a pleasure working with you.
Al McLauchan2025.09.12
I have been using the services of Crystal HR & Payroll Ltd for over a year now and I couldn't be happier with the service provided. The whole setup was surprisingly easy, and I appreciated how quickly they handled everything.
What I really liked was their customer support. Anytime I had a question, I could reach out, and they were always friendly and helpful. It gave me peace of mind knowing that I had someone to turn to when I needed assistance. Katie in particular, has always been very friendly, professional and helpful.
The online portal is user-friendly, which has made it easier for me to keep track of everything without feeling overwhelmed. Overall, this payroll service has saved me a lot of time and stress, allowing me to focus on other tasks. I definitely recommend giving them a try if you're looking for reliable payroll assistance!
Thank you so much, Al, for your detailed feedback and for trusting us with your payroll for over a year. We’re delighted to hear how smooth the setup was and that our customer support team, especially Katie, has been such a help. Knowing we can save you time and give you peace of mind is exactly what we aim for. We really appreciate your recommendation!
— Sarah & the Crystal HR & Payroll team
Jane Sunderland2025.08.14
We are a small charity and were looking for payroll support as we took on our first employee. Crystal HR and Payroll helped us navigate the payroll set-up, processing and pension rules which were unfamiliar to us. In the 2 years since then they have always had time to help us out with employee changes and payroll questions, and we have found them efficient and friendly. Most importantly for us as a charity they generously give their services to us free of charge. I have no hesitation in recommending them.
Super professional and friendly treatment that makes you feel trust and safety all the time. A big thank you to Jonathan for understand and being so helpful dealing the proper way with our company and its details.
We’ve had a great experience working with this company. They respond quickly, communicate clearly, and maintain a personal, approachable style throughout. It's refreshing to work with a team that is both efficient and genuinely engaged. Highly recommended!
Thank you so much for your kind words! We're absolutely delighted to hear that you've had such a positive experience with our team. Clear communication and a personal, approachable style are really important to us, so it’s great to know that came through. It’s been a pleasure working with you, and we truly appreciate the recommendation! Jon
Gordon Adie (Arrowdawn)2025.02.13
Highly recommend Crystal Payroll - very reliable and great to deal with
I really don't understand why this company has good reviews. Maybe they are fake. From my experience they are terrible. When you call you get put on hold as they don't know the answers to your questions, they charge you extortionate amounts of money to do things in comparison to what others would charge and they don't listen to your requests. Awful company and cannot wait for the contract to finally end. Stay clear
Hi Suzanne, we take all feedback seriously and are sorry to hear about your experience. However, we cannot find any record of you or your company in our client database, contracts, or emails. We strive to provide excellent service, as reflected in our many positive reviews. If you are a client, please contact us directly on 0345 564 5774 or email us so we can investigate and resolve any concerns. If this review was left in error, we kindly ask that you consider removing or amending it. Thank you
Lauren2024.10.24
I have been using Crystal HR & Payroll Ltd for over 2 years. They are very helpful, professional and friendly. They are always available to help, advise and assist in all matters relating to payroll or HR. I fully recommend and endorse the services of Crystal HR & Payroll Ltd, as they have been a great asset and support in my business. Ray RML
Crystal Payroll are an excellent organisation, they are efficient, approachable and very flexible depending on your organisation's needs. I have been using them for five years now and would strongly recommend them. Professor Stephen Duckworth
Thank you for such a positive review. We aim to offer the best service we can, with a focus on accuracy, reliability and at a fair price, so it is always wonderful to get such great reviews. Thank you from all the team at Crystal
Julie-Anne2024.07.22
We recently migrated our payroll services to Crystal HR and Payroll. We ran a formal selection process and Crystal were extremely professional and helpful in responding to our requests. The migration process itself has been smooth and the Crystal personnel could not have been more helpful. Thank you to Jon, Sarah, Abbie and the team.
Thank you for choosing Crystal HR & Payroll Ltd for your payroll services. We are glad to hear that you found our team professional and helpful throughout the migration process. We appreciate your feedback and look forward to continue providing excellent service to you.
Chris Errington2024.02.12
FUTUREhope Hertford and Ware has used Crystal HR and Payroll for a number of years. They have processed our payroll with a quiet efficiency and dealt with queries in a professional manner. I have no hesitation in recommending them as a payroll manger.
Thank you for your kind words! We are delighted to hear about your positive experience with our payroll services at Crystal HR & Payroll Ltd. We are committed to providing efficient services and professional support to all our clients. Thank you for recommending us as your payroll manager!
Aaron Ujjal2023.10.06
The team did a brilliant job when they visited Lodge Primary. Their presentation included real life scenarios. The children enjoyed working out tax, national insurance and learning about payroll. Pupils were inspired and learnt about various jobs they could aspire to. Thank you for taking the time to come.
Thank you for your kind words! We are glad to hear that the presentation at Lodge Primary was informative and enjoyable for the children. We always strive to inspire and educate young minds about the world of HR and payroll. Thank you for the opportunity!
ll wp2023.09.04
Great company to deal with they helped us out at the last minute. Abbie and Kelly are a credit and I can highly recommend them to anyone. Great doing business with you guys here's to the start of a great business relationship
Thank you Lloyd so much for taking the time to leave such a wonderful review. We're thrilled to hear about your positive experience with our company, especially with Abbie and Kelly. Your kind words mean a lot to us, and I'll make sure to pass them along to our dedicated team members.
We pride ourselves on stepping in to assist our clients, even at the last minute, and it’s rewarding to know that we were able to meet your expectations. Your high recommendation is the best compliment we could ask for.
We're looking forward to the start of what we hope will be a long and successful business relationship with you. If there's anything more we can do to further assist you, please don't hesitate to reach out.
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