Verified Company
Joseph and Tim always provide efficient world class service. Both are very knowledgeable and go above and beyond. They both deserve a raise in pay. I highly recommend Cross hose and fittings to everyone!
Reply from Cross Company
2025.12.10
Thanks for your review, Karl! We appreciate the feedback and are so happy to hear Joseph and Tim always provide that world-class customer service!
Great guys, always take care of my needs and you can always bounce info off of them to find out EXACTLY what your needs are. I highly recommend them.
Reply from Cross Company
2025.12.08
Thanks for your review, Michael! We love to hear that our team is always able to help out and we look foward to working with you on your next visit!
I scheduled a scale certification appointment a month in advance, and was told the technician would arrive at 9:30 AM on the Tuesday I requested. I assumed everything was set for the event day as agreed. However, the day of the event came and no one showed up or called.
A few hours after the scheduled time, I had to call them myself. I was told they were “waiting for the backend to put me in the system.” I explained that this appointment had been arranged a month ago and that their delay was putting my event at risk. The representative assured me they would come out the next morning and would call me beforehand.
The next day, no call. Once again, I had to follow up, and my team confirmed that no one had arrived to certify our scales. The same representative answered and repeated that we were still not in their system—despite the fact that we used their services in January of this same year, and I own a scale calibration company in Illinois myself. It takes less than five minutes to enter someone into a system; I document things all the time and know how simple this process should be.
She then said she had no idea when they would be able to come out, even though our event ends on Saturday. This has been a terrible experience from start to finish. There has been zero communication—not even a reply to an email I sent over a week ago. Now every calibration company within a 20-mile radius is fully booked, and I have wasted my entire workday trying to get just two 0.01g scales certified for the state of Alabama because this company has been incompetent in more ways than one.
Reply from Cross Company
2025.12.04
M'Linda, we’ve been looking into this and are incredibly sorry that our level of service did not live up to the standard we set out to provide for our customers. That is unacceptable and we are determined to make it right. Please email huntsvilleservice@crossco.com or call us at 256.517.9040 if you’d like to discuss this further and we’d be more than happy to see what we can do to make it right.
Drove all over town looking for a very specific sized line for a vent tube, and Cross Hose delivered when no one else had anything close.
Glad they were here, and I could support a local business!
Reply from Cross Company
2025.12.01
Thanks for the review, David! We're glad to know the team was able to help with that line for your vent tube!
Brett is fantastic, he really helped my family out, when our tractor blew a hydraulic hose we called him, and told him exactly what we needed. He had it ready and waiting on us when we got there. I cannot thank him enough.
Reply from Cross Company
2025.12.01
Thanks for your kind words, Sherry! We'll let Brett know to keep up the good work!
I’m from Tampa, FL we came up to Asheville to do some rehab work. Needed some supplies from Cross Hose and Fittings and ended up in a raffle in which I won a 50” Tv FREE! So not only was the customer service A1 but I also won an awesome TV. The sales guy Brett and his team do an awesome job down there! Don’t hesitate to stop in and check out everything they carry.
Reply from Cross Company
2025.12.01
Thanks for the review, Dustin! That is awesome to hear and we are so happy you were able to enter the raffle and win that TV!
Woodie fixed me right up when I showed him the fuel hose I wanted to mount a fuel counter on. I was in and out in 20 minutes and am very happy with the service. I knew I was in the right place when I walked in the door.
Reply from Cross Company
2025.11.06
Alex, that is awesome to hear! We're happy to hear Woodie was able to fix you up and are always here to help in any way we can!
Woodie was great! He hooked me up with exactly what I was looking. It’s was hard to find online or anyplace, and he made it fast. Thank you very much, Woodie
Reply from Cross Company
2025.10.27
Thanks for your feeback, James! We're happy to hear that Woodie was able to get you exactly what you needed!