Verified Company
2023 Review
Johnathan was a great instructor. He was very patient, understanding, and knowable. I would recommend this course to anyone! I will be coming back to this class when I need to renew my certification again!!
2026 review
When I took the BLS class in 2023 I enjoyed the instructor Jonathan, he was knowledgeable, communicated well, and I could tell he was passionate about teaching others. My BLS expired 12/25 and I completed forgot to renew. The organization I work for sent me an email stating if I did not get it renewed, I would be suspended from work without pay. I scheduled the class and got an email receipt, but nothing else. Friday evening before the class on Saturday I called and Noah answered the phone he was professional, but had no way of verifying I was supposed to be in the class by just the receipt number. A few moments after we ended the phone call, I got a text message with confirmation details and a hyperlink with the address attached. The address did not take me to their new location it took me to the old location. Unfortunately, I arrived early to the wrong location. I called the company and again Noah answered the phone. He transferred me to the instructor, but the phone rang twice and hung up. I am not sure who texted me, but that person stated if I wasn’t there by 9:30am I would need to reschedule. I explained my situation briefly then I was told all the other students found the location. At this point I could tell the instructor was not the same person as before. Text message has no tone of voice, but in the situation, there was no empathy. I called Noah back and asked for a refund when I was told he had no access to do that; I began to wonder why Noah has a job because he hasn’t help me one time throughout this whole experience. When I finally found where the class was at, I arrived at 9:29 a minute before I was given was my last chance to be in the class. Oh, but it gets better the glass finished an hour earlier than expected. Everyone was supposed to have four hours of training, but the class ended an hour early. What is the point of treating paying customers like that to finish the class early. Overall, Cinthia was a nice lady, but she could definitely improve her teaching skills. She had a problem articulating her words, the test was laminated and we were given a paper that was essentially where you would place your answers that was not printed well, and while other students were testing others were finishing so she started grading and going over the finished students test with them individually making the classroom loud. Unfortunately, this was not an experience I would like to attend again. My organization does provide the program for free and paid for while in class. It does book up fast, but I’ve set a reminder on my work calendar to sign up in advanced. I really enjoyed my first time at Cardiox care and hoped the process would be the same this time around.
Reply from Cardiox Care - CPR Certifications
2026.06.18
We’re sorry your return experience did not match your first experience with us, but several parts of this review are missing important context.
You trained with us in 2023 and left a positive review saying you planned to return for renewal. Around your renewal window in October/November 2025, we sent multiple SMS/email reminders and spoke with you by phone about your BLS renewal. No registration was completed then. The urgency around an expired certification and employer deadline was not created by Cardiox Care; we had already followed up months earlier.
Our backend confirmation system did not automatically send your confirmation at first, and we acknowledge that issue. It was temporary while we updated registration integrations and has since been resolved. Our payment page states that if a student does not receive text and email confirmation within 10 minutes, they should notify us immediately so we can correct it quickly.
__________________
Attachments confirming the timeline are below. Personal customer information has been omitted for privacy. If the links are not clickable, they can be copied and pasted into a browser:
https://cprbycardiox.com/wp-content/uploads/2026/06/annotaded-1.png
https://cprbycardiox.com/wp-content/uploads/2026/06/annotated-3.png
The first attachment shows you registered two days before class, then waited two more days to notify us that no confirmation had been received. You contacted us Friday at approximately 9:34 PM, the night before class. We corrected and confirmed your registration within 5 minutes, sent confirmation by text/email with the current address and instructions, and texted you directly confirming you were all set.
The second attachment shows the detailed 8:00 AM arrival message, including address, parking, entrance details, and suite directions. The address was not a hidden link, redirect, or “click here” map link. It was plain text: 9990 Richmond Ave, Suite 300N, Houston, TX 77042. Phones may make addresses clickable, but we did not send a map URL or redirect to our old location.
Class started at 9:00 AM. Before then, you did not text, call, or notify us that you were running late or having trouble finding the location. Your first call was at 9:03 AM, after class had started. By then, students had arrived and checked in, we were in the classroom, and class was beginning on time. You stated you were at the wrong location, meaning you were late and not at the address sent by text/email.
Out of respect for students who arrive on time, we cannot pause class or verbally walk a late-arriving student through instructions already sent in writing. Even then, we gave you until 9:30 AM instead of requiring you to reschedule. You arrived at 9:29 AM, after class had started, and we still allowed you to attend without charging a late or rescheduling fee.
We believe the instructor comments should be viewed in context. During class, you did not ask questions, request clarification, or raise concerns about not understanding the instruction. Other students asked questions and received assistance. Cinthia is a qualified instructor, and a student from that same class left a review the same day saying they were glad to have her as the instructor for the third time. We welcome legitimate feedback, but late-arrival frustration does not justify personal criticism of an instructor’s speech or accent.
We respect every student’s time equally. We respond quickly, communicate clearly, send detailed instructions, correct issues when notified, and start class on time for students who arrive prepared. What we cannot do is pause class, delay everyone who arrived on time, or leave instruction to personally walk in one late-arriving student at the wrong location. If you want an organized provider that values communication, punctuality, and fairness, we would be happy to have you. If one student’s late arrival is expected to take priority over everyone else’s class experience, we may not be the right fit.
You trained with us in 2023 and left a positive review saying you planned to return for renewal. Around your renewal window in October/November 2025, we sent multiple SMS/email reminders and spoke with you by phone about your BLS renewal. No registration was completed then. The urgency around an expired certification and employer deadline was not created by Cardiox Care; we had already followed up months earlier.
Our backend confirmation system did not automatically send your confirmation at first, and we acknowledge that issue. It was temporary while we updated registration integrations and has since been resolved. Our payment page states that if a student does not receive text and email confirmation within 10 minutes, they should notify us immediately so we can correct it quickly.
__________________
Attachments confirming the timeline are below. Personal customer information has been omitted for privacy. If the links are not clickable, they can be copied and pasted into a browser:
https://cprbycardiox.com/wp-content/uploads/2026/06/annotaded-1.png
https://cprbycardiox.com/wp-content/uploads/2026/06/annotated-3.png
The first attachment shows you registered two days before class, then waited two more days to notify us that no confirmation had been received. You contacted us Friday at approximately 9:34 PM, the night before class. We corrected and confirmed your registration within 5 minutes, sent confirmation by text/email with the current address and instructions, and texted you directly confirming you were all set.
The second attachment shows the detailed 8:00 AM arrival message, including address, parking, entrance details, and suite directions. The address was not a hidden link, redirect, or “click here” map link. It was plain text: 9990 Richmond Ave, Suite 300N, Houston, TX 77042. Phones may make addresses clickable, but we did not send a map URL or redirect to our old location.
Class started at 9:00 AM. Before then, you did not text, call, or notify us that you were running late or having trouble finding the location. Your first call was at 9:03 AM, after class had started. By then, students had arrived and checked in, we were in the classroom, and class was beginning on time. You stated you were at the wrong location, meaning you were late and not at the address sent by text/email.
Out of respect for students who arrive on time, we cannot pause class or verbally walk a late-arriving student through instructions already sent in writing. Even then, we gave you until 9:30 AM instead of requiring you to reschedule. You arrived at 9:29 AM, after class had started, and we still allowed you to attend without charging a late or rescheduling fee.
We believe the instructor comments should be viewed in context. During class, you did not ask questions, request clarification, or raise concerns about not understanding the instruction. Other students asked questions and received assistance. Cinthia is a qualified instructor, and a student from that same class left a review the same day saying they were glad to have her as the instructor for the third time. We welcome legitimate feedback, but late-arrival frustration does not justify personal criticism of an instructor’s speech or accent.
We respect every student’s time equally. We respond quickly, communicate clearly, send detailed instructions, correct issues when notified, and start class on time for students who arrive prepared. What we cannot do is pause class, delay everyone who arrived on time, or leave instruction to personally walk in one late-arriving student at the wrong location. If you want an organized provider that values communication, punctuality, and fairness, we would be happy to have you. If one student’s late arrival is expected to take priority over everyone else’s class experience, we may not be the right fit.
