Verified Company
Highly recommendable
Very helpful and professional team to work with. Marie and Gunter are really pleasant to deal with and the team are super efficient. Very happy with their work on both occasions that I dealt with Cosyhomes. I'd have no hesitation recommending them to anyone.
Date of experience: 11 March, 2024
Date of experience: 11 March, 2024
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Very happy with the great work done installing our new cassette stove with geocast beam & log alcove. Maria & Gunter were highly efficient and a pleasure to deal with at all times. The job was done quickly and to a great standard. I would recommend their business to anyone who's considering a new stove. You won't be disappointed.
Very satisfied with the service and installation provided by Cosyhome. Their communication and organization were great. They met the criteria of my custom design exactly, with only minor modifications that were required to meet the safety and legal requirements. The installation was completed in 1 day despite the extra work involved for the natural stone and the heavy stone hearth.
Unfortunately they were unable to provide the exact style of mantelpiece I wanted but they have an extensive range otherwise, and were happy to accommodate the installation without the mantel and adjusted the quotation swiftly. As mentioned by other reviewers, Gunter was very careful to clean up properly after the job and made sure I was satisfied before finishing.
Overall very happy with the service and look forward to many cosy evenings by our new stove. Note the picture shows the fireplace in the otherwise unfinished room and the hearth is still wet in one place from the clean down. Hopefully can amend the review with a proper picture when the whole room is finished.
Dreadfully experience with this company...bought 20 sq meters of stone of gunter but when the two pallets arrived it was totally different stone .the stone panels fell apart during handling and some stone were faced with a consaw.refunded my money eventually and reluctantly but I got caught for few hundred for the carriage. Avoid
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We purchased a Henley stove and delivered to Latvia. (delivery was organised by ourselves). There was a fantastic communication with Maria (lady responding on e-mails), she helped a lot before choosing the stove. The stove looks great and built to last. I would recommend to have a deal with this company.
Got the guys in to fit a new stove and to say they did an amazing job is an understatement, absolutely brilliant job and high standard of Finnish. Had some unforseen issues that the lads suggested we do it this way instead it cost a little extra but worked out to be so much better, so was the advice they gave us was second to none. Right from the start dealing with Maria she was always on the other end of the phone and extremely fast getting back to me when I got in touch with her, she couldn't of done enough for us. Very professional would recommend the lads every time.
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So I shopped around and cosy homes had very good prices ,Maria was fantastic at her job ,but as soon as I needed help on how to mount the fireplace it wasn’t good .on a Saturday there is no staff to answer we were missing brackets which I had to google,the technician has never installed the one that I bough so we had no help ,it’s now Friday our day to move in and the fire place is still not installed,all we needed was a 5 min house call as promised but the service if you need help your on your own ,best of buying it for the extra money we’re you will be guaranteed advice and help if it ……plus cosy homes charge €510 to mount the fireplace our if you have someone to help €300 and it only takes max one hour to mount the fire on wall ..so not many tradesmen get €510 for one hours work .so my fireplace cost more than all the other stores I had looked at not knowing the exact fee
Reply from Cosyhome.ie Stoves & Fireplaces
2022.06.02
Hi Michelle, I do apologize for your experience. To reflect on above concerns, we have two phone numbers displayed to contact us on. In regards to missing brackets - the manufacturer never sent it out to us, I had them organized and issued to you. As discussed on the phone we do have to organize technicians for installations, we're more then happy to help when tech team is organized in advance, you purchased a fireplace with alternative installation team. We spoke on the phone on Monday morning (when you chose our installations team) and I had guys out to you within couple of hours. I am glad your fireplace is now in action & you have my telephone number if you have any further concerns. Best wishes, Maria xx
Maria in the office was extremely helpful. We got our new fireplace at a great price. It was installed on time with no hassle. Delighted with how it turned our. It really makes a difference to the room. Great company to deal with.
Reply from Cosyhome.ie Stoves & Fireplaces
2022.06.02
Thanks so much Catherine, has been a true pleasure dealing with you x
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I had cosyhome install a wood pellet stove for me 8 weeks ago. They did a brilliant job. Stove is perfect. Can even use the sun room now cos the stove heats the the whole area. They go to great rounds and clean everything when they are finished. Would highly recommend them. Thanks cosyhome
Reply from Cosyhome.ie Stoves & Fireplaces
2022.06.02
Thanks so much Michael
I am very happy with my wood burner. Cosy home is very easy to deal with and very efficient, with attention to detail. Their prices are very competitive. I would not hesitate in recommending Cosy home
Reply from Cosyhome.ie Stoves & Fireplaces
2022.06.02
Thanks so much Maeve your review is much appreciated.
I would highly recommend cosy home
Maria and the team are very professional
And lovely to deal with
The engineers worker very efficiently and for such a big job we’re very careful and clean and knowledgeable
Excellent value too
We love our new fire place and stove
Reply from Cosyhome.ie Stoves & Fireplaces
2022.06.02
Thank you so much for your review Sharon xx
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