My mother has been dealing with this company since the beginning. She is now 78 years old. She had a new ac unit installed a few years ago. They came out this week for the annual maintenance. It was working great. They sold her 1300.00 worth of overpriced upgrades on a unit that still has a parts warranty.
We have been a client of Cool Care for 12 years purchasing a tankless water heater, 1 HVAC unit for a rental property and our upstairs split zone HVAC unit as well as them servicing our lower AC unit through the years. After our new upstairs unit was installed in 2022 we had several issues but they always explained away the issue (i.e. needed more freon). Last month they came out 3 times within 2 weeks to finally tell us that the pipe going to our newer unit(that they installed) was too small which was causing pressure to build up and the unit would shut off. Also we were informed that the zoning board for the split zone should be different based on the unit installed. When we paid $8800 for the upstairs unit, we were told verbally and in writing that all existing equipment would be removed and replaced with the new unit. After informing us of their mistake, they quoted us $1700 to fix it.
We spoke with the owner, Kenny who never apologized and just expected us to pay if we wanted the unit to run correctly. When we installed the unit we were told that there was a rebate by SCE&G however when we went to apply, it did not apply to the unit we purchased. We asked for a refund of the rebate amount and instead was given a credit. At the next service call, we felt we were charged more just to make up for the credit on file.
We did get a second opinion on the 4 year old HVAC from another company who confirmed that the work done by Cool Care was not done correctly since a larger pipe was needed as well as the zoning board was not appropriate for the new unit. We purchased a 18 SEER unit which has been running closer to 14 SEER. Extremely disappointed that Cool Care does not stand behind their work.
When we had our tankless water heater serviced last year under the maintenance plan, the technician killed the power by disconnecting the wires instead of flipping the switch next to the unit. The next day the unit stopped working due to him not reconnecting the wires correctly.
Just know if you use them and if something goes wrong, they will not stand behind their work. Careless all around. There are plenty of other reputable HVAC companies in Columbia, so don't waste your time or money on Cool Care.
We have been a client of Cool Care for 12 years purchasing a tankless water heater, 1 HVAC unit for a rental property and our upstairs split zone HVAC unit as well as them servicing our lower AC unit through the years. After our new upstairs unit was installed in 2022 we had several issues but they always explained away the issue (i.e. needed more freon). Last month they came out 3 times within 2 weeks to finally tell us that the pipe going to our newer unit(that they installed) was too small which was causing pressure to build up and the unit would shut off. Also we were informed that the zoning board for the split zone should be different based on the unit installed. When we paid $8800 for the upstairs unit, we were told verbally and in writing that all existing equipment would be removed and replaced with the new unit. After informing us of their mistake, they quoted us $1700 to fix it.
We spoke with the owner, Kenny who never apologized and just expected us to pay if we wanted the unit to run correctly. When we installed the unit we were told that there was a rebate by SCE&G however when we went to apply, it did not apply to the unit we purchased. We asked for a refund of the rebate amount and instead was given a credit. At the next service call, we felt we were charged more just to make up for the credit on file.
We did get a second opinion on the 4 year old HVAC from another company who confirmed that the work done by Cool Care was not done correctly since a larger pipe was needed as well as the zoning board was not appropriate for the new unit. We purchased a 18 SEER unit which has been running closer to 14 SEER. Extremely disappointed that Cool Care does not stand behind their work.
When we had our tankless water heater serviced last year under the maintenance plan, the technician killed the power by disconnecting the wires instead of flipping the switch next to the unit. The next day the unit stopped working due to him not reconnecting the wires correctly.
Just know if you use them and if something goes wrong, they will not stand behind their work. Careless all around. There are plenty of other reputable HVAC companies in Columbia, so don't waste your time or money on Cool Care.
Reply from Cool Care Heating, Air, Plumbing & Refrigeration2024.09.24
Thank you for your business and the 5 Star-review. We hope you have a wonderful FALL!
James2026.03.23
Absolutely amazing customer service. My water heater went out and I called numerous plumbing companies to get various quotes and opinions on what needed to be done. Company A took 2 hours to diagnose the problem (bad control board) with the technician having to call people with actual expertise to diagnose the problem. His recommendation - replace the entire unit for the low price of $6,000. Company B came out and diagnosed the same issue as Company A, and also quoted the low price of $6,000 to replace the unit. I finally called Cool Care and they came out and within minutes the technician diagnosed the problem and gave a quote for the replacement part and replacing the unit. The quote to replace the unit was thousands less than Company A and B, and the technician was able to come back out the same day to take out the old unit and replace it with the new unit, with the prior companies saying it'll be days before they could come back out to do an install. I am extremely happy with the level of customer care received - way above and beyond the other companies. Additionally, the phone call rep I spoke to (Stacy) when I called took the time to explain to me the service, talked a bit about the unit i was looking at, didn't rush me off the phone, and was so kind. As mentioned - absolutely amazing customer service. If you are wondering which company to call for any of these types of issues - call Cool Care. The technician, Derek, who came out was also very courteous and took the time to explain the service and answer any questions. They even gave a military discount. 5 stars for this company.
Reply from Cool Care Heating, Air, Plumbing & Refrigeration2026.02.26
Thank you, Nasru, for your kind acknowledgment! We're delighted you had a great experience with us. Our trusted and reliable team takes pride in serving the community with dedication and comfort for over 25 years.
Reply from Cool Care Heating, Air, Plumbing & Refrigeration2023.04.24
Thank you so much, we love having you as a customer.
Karen Porter2026.01.14
Clay is the absolute best! I have had other companies over the years come out and spend only 15 minutes at times doing the regular twice-yearly maintenance. He spends a lot more time doing what needs to be done. He is super conscientious and I can tell he enjoys what he does. And he gives great suggestions as well that will help me maintain my equipment better. Thank you, Clay!!!
Reply from Cool Care Heating, Air, Plumbing & Refrigeration2026.01.15
We appreciate your business and your review. Clay is wonderful and we are so grateful to have him on our team. Thank you and call on us anytime. Stay Warm.
John Hopkins2025.12.08
Have had Cool Care for around a decade. They have installed an upstairs unit, down stairs unit ( both heat and a/c) and a Mr. Slim. Recently had to use them for a plumbing job. Have had a annual contract for more than a few years. What does all this mean? They do good work and I trust them. To me, that's the mark of a good pro.
Reply from Cool Care Heating, Air, Plumbing & Refrigeration2026.02.26
Thank you, John, for sharing your experiences! We truly value your trust and long-term support. Providing reliable service for over 25 years is our commitment, and we're glad you find comfort in the results!
Tom Cunningham2025.12.07
Wish I had read the reviews before I went ahead with replacing parts the technician said were in danger of failing in the winter if I didn’t take action. Unit was still under parts warranty so parts were free . Technician spent a total of two hours replacing parts, and labor total was $1290 , I can understand you have to pay insurance,taxes and many other expenses but I cannot see how you can justify that charge. Wish I had gotten a second opinion as being on social security this was a tough pill to swallow. Valuable lesson learned.
Derek did an outstanding job with our plumbing needs. He fixed 2 toilet lines that were leaking and flushed out our tankless water heater. He was professional, courteous and very knowledgeable. We will call Cool Care again when the need arises.
Reply from Cool Care Heating, Air, Plumbing & Refrigeration2026.02.26
Thank you, Frank! We're thrilled to hear Derek provided professional and knowledgeable service. Our team takes pride in ensuring trust and comfort. We appreciate your feedback and look forward to assisting you again.
Charlotte Krugler2025.12.03
I am a big Cool Care fan. ROC just did my annual inspection. He was careful and thorough and explained everything.
Reply from Cool Care Heating, Air, Plumbing & Refrigeration2026.02.26
Thank you, Rob, for trusting us and highlighting the quality of our service. We're glad you and your dogs felt comfortable with Jeff's assistance!
Claude Joseph2025.09.30
recommends
I had a very good experience with Cool Today. I’ve been having periodic problems with my air conditioning unit. The individual that they sent today was knowledgeable, very polite and explained everything to me to the point. I highly recommend Cool Today for all eating and cooling. I can go to bed tonight not worrying whether my unit is going to stop or Worse. Thanks again. Claude Prentice.
Reply from Cool Care Heating, Air, Plumbing & Refrigeration2025.09.30
Thank you, Claude! We're thrilled to hear our technician was able to resolve your issue and provide such a positive experience. Your recommendation means a lot, and we're glad you can rest easy tonight!
Cyntha Dobson2025.09.29
The tech was knowledgeable, efficient, friendly, and thorough. I highly recommend him & thanked him for his excellent service.
Reply from Cool Care Heating, Air, Plumbing & Refrigeration2025.03.18
Thank you Cyntha. We greatly appreciate your business and your review. We love and adore taking care of our amazing customers. Happy Spring.
Brianne Tillirson2025.09.27
They always do excellent work and their team is always so kind, respectful, and knowledgeable. Having a maintenance contract with them is a no-brainer as a home owner!
Reply from Cool Care Heating, Air, Plumbing & Refrigeration2026.02.26
Thank you, Brianne! We greatly appreciate your trust in our locally owned company and our reliable team. Providing comfort and exceptional service for over 25 years is our priority, and we're delighted to have met your expectations.
Anthony Sampedro2025.09.25
Our technician, Rak, was absolutely phenomenal. Not only did he fix our HVAC unit in a timely manner, but he took the time to answer my questions, explain best practice for maintenance, and shower me proper procedure to give out unit the best chance at longevity. He was incredibly respectful and polite as well, and our experience with him and Cool Care was more than excellent!
Reply from Cool Care Heating, Air, Plumbing & Refrigeration2026.02.26
Thank you, Anthony, for recognizing Rok's exceptional service! We're thrilled he provided helpful insights and ensured your HVAC unit runs smoothly. Our reliable and professional staff strive to foster comfort and trust with every interaction. We truly appreciate your feedback!
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