Verified Company
I had a very good experience with Cool Today. I’ve been having periodic problems with my air conditioning unit. The individual that they sent today was knowledgeable, very polite and explained everything to me to the point. I highly recommend Cool Today for all eating and cooling. I can go to bed tonight not worrying whether my unit is going to stop or Worse. Thanks again. Claude Prentice.
Reply from Cool Care Heating, Air, Plumbing & Refrigeration
2025.09.30
Thank you, Claude! We're thrilled to hear our technician was able to resolve your issue and provide such a positive experience. Your recommendation means a lot, and we're glad you can rest easy tonight!
The tech was knowledgeable, efficient, friendly, and thorough. I highly recommend him & thanked him for his excellent service.
Reply from Cool Care Heating, Air, Plumbing & Refrigeration
2025.03.18
Thank you Cyntha. We greatly appreciate your business and your review. We love and adore taking care of our amazing customers. Happy Spring.
Our technician, Rak, was absolutely phenomenal. Not only did he fix our HVAC unit in a timely manner, but he took the time to answer my questions, explain best practice for maintenance, and shower me proper procedure to give out unit the best chance at longevity. He was incredibly respectful and polite as well, and our experience with him and Cool Care was more than excellent!
Our family ac company.. Wanted to add Arii. Randolph very professional. Always so respectful. He gets a 10 for customer service.
Reply from Cool Care Heating, Air, Plumbing & Refrigeration
2023.09.21
Thank you so much. We love taking care of you and your family, we consider you all family. We appreciate your business and this sweet review. Happy Fall!
I can’t say enough good stuff. My unit quit working (of course, on a weekend). Christina scheduled me for service, and when Saul came out he found the problem(s) and got us cool and comfortable again - even working through the rain!! Thank you so much, Cool Care team!
Reply from Cool Care Heating, Air, Plumbing & Refrigeration
2025.09.07
Thank you, Barbara! We’re so glad Christina and Saul could help you out so efficiently, even in tough conditions. Your kind words mean a lot to the team!
Cool Care has been a great company to work with. The do an excellent job communicating. Josh is a very knowledgeable and professional young man.
Reply from Cool Care Heating, Air, Plumbing & Refrigeration
2023.05.02
THANK YOU. Josh is wonderful, our clients LOVE him. We’re grateful for your business and appreciate your review. Have a safe and cool summer.
Clay does a terrific job. Cool Care always make sure to send a tech that has been to our house before and knows our system. This makes it easier for every problem to be identified and corrected before it gets to be a big problem. We use Cool Care for our plumbing needs now and they do a great job at that too.
Reply from Cool Care Heating, Air, Plumbing & Refrigeration
2024.03.26
We are so grateful to have great customers like you. Thank you so much and we are proud to be your HVAC and Plumbing company. HAPPY SPRING!
I used to highly recommend Cool Care. Not any more. I would not use them. They have changed drastically. Poor management, poor technician training and dishonesty, with management covering for technician mistakes. After they made several mistakes on a simple maintenance job at my residence, they had to return several times. Each time they screwed something else up. 1) Original quote was about $1000 off of actual repair done 3 weeks later. I was told I had a big leak, then someone else told me I had no leak. 2) First technician left with only 1 of 2 units working. Another tech returned, spent an hour to get 2nd unit working and left with no explanation. 3) Another technician left outside unit partly disassembled and the wiring exposed. 4) We found extra parts by outside unit after they left. Parts not related to simple capacitor replacement. 5) 1st tech did not spray and clean outside units, third tech saw this and agreed fully and cleaned them for me. Later I told a "manager" on the phone who insisted I was wrong and that what I saw and experienced did not happen. He proceeded to argue with me about what I saw. Really? 6) I have asked three different times to speak with an owner, only to have the front desk person pause, then ignore the question completely and send me to a "manager". I am a former corporate business manager and current 30 year local business owner/manager myself, and am simply stunned by this unprofessional behavior.
I am having to hire another company to come and inspect everything to make sure CC did not screw something else up I am unaware of.
Reply from Cool Care Heating, Air, Plumbing & Refrigeration
2025.08.01
Terry, we’re truly sorry to hear about your experience. This is not the standard we strive for. Our management team has spoken with you and received several messages from you. We did have to return but we always do the right thing. We have not changed anything about our service or how we conduct our business. Our owners were out of the office when you contacted us but we did pass along your concerns. We do great things for great people, we hate to see you go but we respect your decision to use another contractor. We wish you and your family nothing but the best, make sure to maintain your regular maintenance so not to compromise your equipment warranty. Take great care of yourself.