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Reviews ( 73 )
Welds 304
2025.04.29
We had our garage floor coated by Colorado Springs Garage Floors. After the garage door was clamped and left open, we were told that someone would come the following day for a final walkthrough. That evening, we had snowfall and wind that passed through the area.
The next morning, we noticed discoloration on the floor adjacent to the open door. As it turned out, no one showed up or called us regarding the final walkthrough. We did not unclamp the garage door but left it as is, as we were told to do.
So, the pattern of a response basically consisted of me contacting the foreman who would tell me someone will be there, and then no one showing up or calling for a couple of days. I would contact him again; he would say that someone else was supposed to come and that he thought they had reached out to us.
Finally, six days after the final walkthrough was supposed to occur, someone showed up to begin repairing the floor. At this time, the foreman told us that the floor would be finished the following day. No show. No show. Two days later, I contacted him again due to another no show and no phone call. Finally, someone showed up. So, 11 days after the beginning of the job, it was finally completed.
The owner contacted us via email 7 days later and apologized for the delay due to the unpredictable Colorado weather. He said sometimes it can take their team a week or more to get back on schedule, especially with multiple weather events affecting their operations. He did not address the total lack of communication that occurred over numerous days that he or his crew were responsible for.
Simply being told that your company was too busy to resolve the problem just doesn’t seem to be a demonstration of good customer service, especially when the statement, ‘We Pride Ourselves on Our Exceptional Customer Service – We Promise to Respond Quickly!’ is at the top of their own website.
In our last communication, the owner admitted he came up with a similar timeline and talked to his foreman and an employee about responsiveness and follow up and that he will do his best moving forward so that this will not happen again.
I suggest they all look at the top of the Colorado Springs Garage Floors website as a start.
Mark, Thank you for taking the time to share your experience, and I’m truly sorry for the frustration you encountered.
You’re absolutely right that we fell short on communication during those days. Weather disruptions shouldn’t prevent us from keeping you updated, and I apologize for the lack of phone calls. Since then, we’ve revised our scheduling and notification procedures to make sure our foreman confirms arrival times and follow up immediately on any delays.
We appreciate your patience and your feedback. Thanks, Steve
Anita Rodriguez
2025.04.24
Steven was great to work with long distance, very communicated.
Shane & his crew did a great job.
Anita, Thank you for your glowing review! We're so happy to have met your expectations. Enjoy your new neighborhood and your new Saddle Tan No Black Polyaspartric Garage Floor. Thanks Steve, Shane and the Crew.
danielle williams
2025.04.16
They were professional and worked in a timely manner. Floors look great and are easy to maintain! Highly recommend this company.
Danielle, Thank you for the 5-star rating. It means the world to us! Enjoy your new Polyaspartic Flake (Smoke) Garage Floor. Steve and the Crew.
Phillip Marshall
2025.03.12
This is THE place to go for garage floors. They sell an absolutely beautiful product at a good price and have great customer service. Everyone compliments my garage floor.
Phillip, Your positive review is much appreciated. Thank you for choosing us for your garage flooring resurfacing! Steve and the Crew!!
Rosalina Julian
2025.01.18
Steve and his staff did an awesome job! I’ll recommend them to family and friends .
Rose,
Thank you for your 5-star review. We're glad you are satisfied with the quality of our work!
Steve, Noah, Shane and the Crew!!!
Santos Rodriguez
2025.01.17
We recently had our garage floor done by Colorado Springs Garage Floors, and we couldn’t be happier with the results. Their attention to detail, excellent service, and flexibility during our move into a new home made the process so much easier and took a lot of stress off our plate. This wonderful family-run company truly earned our business. Highly recommend!
Santos, Your review just made our day! Thank you for being such a fantastic customer. Enjoy your brand new home and brand new garage floor.
Steve, Noah, Shane and the Crew
Gregory Manlove
2025.01.10
Steve, Noah and team did a terrific job. Now that it is mid-winter the new floor is greatly appreciated. The snow and dirt just wash off with no residue.
Greg, We're delighted to know you had such a positive experience with us. Thanks for your review. Enjoy your easy to clean Obispo Floor.
Thanks, Steve, Noah and the Crew!!!
Les Taylor
2025.01.03
Brand new house and I wanted to seal the garage floor. Communications were very responsive from setting up the initial walkthrough all the way to project completion. Their website is informative and answers all the questions I had or gave me enough of an education to search for the additional resources. I had the garage floor, the surrounding skirt and two steps sealed. Noah answered all my remaining questions on the final walk through.
I would use Colorado Springs Garage Floors again and will recommend them to friends or anyone who asks.
Les, Your satisfaction is our priority, and your review reaffirms the hard work we put in. Thanks for the feedback on the website resources and your referral. Thank you! Steve, Noah and the Crew!!
2024.12.29
2024.12.29
| United States
Garage Floor Sealed
I contacted Steve and we were able to set up a time for the estimate and installation. He explained the process and timing for the completion of the job. Communications for questions and concerns were timely. The crew showed up and completed as promised. The job has been completed for about a month now and no issues or flaws have been found. I will use them again if I need to treat another floor.
Date of experience: 29 December, 2024
Date of experience: 29 December, 2024
Katy Quinn
2024.11.21
Prompt and friendly communication with excellent recommendations. Thanks guys!
Katy, Your 5-star review is invaluable to us. Many thanks for your support! Steve & Shane
Skip Simonton
2024.11.10
They did a fantastic job, going above and beyond my expectations.
Skip, We're so glad to hear you're happy with your polyaspartic garage floor coating! Thank you for choosing Colorado Springs Garage Floors. Thanks, Steve, Shane, and Crew!!!
Larry Schwaller
2024.11.07
After seeing the garage floors of two neighbors, one new and one old application, I was blown away, so I contracted Steve to apply a similar pattern to my two-car floor. Noah and crew, as expected, did an outstanding job. I'm extremely satisfied and certainly highly recommend CSGF to anyone who wants to extend the beauty of their home interior out into their garage.
Larry, Your positive feedback means the world to us. Thank you for trusting us with your garage floor project! I hope you and your cars enjoy the upgrade!!! Thanks, Steve, Noah, and Crew.
Brian Dougherty
2024.10.24
A pleasure to work with and a very high quality job.
Brian, We're glad you're happy with the results! Thanks for sharing your experience with others. Your cars will enjoy the Flintstone Polished Collection Flake with the Tan base. Thanks Steve and the Team.
Karen Sherry
2024.10.23
We just purchased this house and the garage floor was pretty rough to say the least. We called Colorado Springs garage floors they came out gave us an estimate showed us all the colors that they could do we loved it decided to do it they did it in one day took like 2 days total before we would drive on it so nobody touched that floor it was gorgeous absolutely gorgeous! Everyone who comes to our home the first thing they notice the first comments we get is about our floor our garage floor! We liked it so much we painted the walls. I even added my favorite car to show you what it looks like in there.. I hope you like it too wouldn't have done it any other way it is beautiful. The color we chose was perfect😎
Karen, We're overjoyed to receive your positive feedback. Thanks for trusting us with your garage! Thanks for your pictures with the Teton flake.
Marie Lugo Dy
2024.10.22
Steve and his team - Shane, Noah, Andrew, Tobin (I feel like I'm forgetting someone) - are the BEST!!! From the initial consultation with Steve, to the day of installation, and the final finished product (all in one day), the process was seamless and well worth it! These guys are pros and some of the nicest people you will meet. We were referred to them by our neighbors who had their garage floor done 4 years ago and it still looks brand new. My husband and I selected the Everest color and we couldn't be happier with our new garage floor! We highly recommend Steve and his crew...you won't be disappointed!
Marie, We're thrilled to see that you loved the work on your garage floor. Thanks for your feedback! We are looking forward to also helping with your Storage Solutions in the future to keep you garage organized. We will see you soon, since your referral, we will be working on your neighbors garage next week. Thanks, Steve and the Team. (You got everyone!!)
K Bauer
2024.10.17
Steve and his team did a great job with my new garage floor. They take pride in their work and made sure that everything is to my satisfaction. Especially Shane was great to work with, very friendly, thorough and detail oriented. Every step of the process was explained very well and communicated perfectly.
Klaus, Your enthusiasm for our work is much appreciated. Thanks for the great review! Thanks, Steve, Noah, and Shane
Susan Lee
2024.09.20
I had polyaspartic garage floor put down. From start to finish communication was amazing. The crew doing the work was polite and cleaned up after themselves. I am love, love, love the finished product. The owner and his son were part of the process from start to finish and made a walk-through at the end to ensure the job was done properly. Highly recommend Colorado Springs Garage Floors.
Susan, Thanks for your feedback! It's wonderful to know you’re enjoying your garage floor's new look. Steve & Noah.
Mary Barry
2024.09.18
I love my garage floor. Steve and Noah were so easy to work with, did an excellent job, showed up when scheduled and finished on time AND the floor is amazing!!
Mary, We're so grateful for your kind words. Thanks for sharing your review with the community! Enjoy your Sandstone garage floor!!!
Steve & Noah
Polly Fiedler
2024.09.01
Colorado Springs Garage Floors were a class act from start to finish. Prompt to schedule, on time, professional and polite, and the product is VERY high quality. They even came back to inspect to make sure it was done right. Highly recommend them!
Polly, Thanks for the glowing review! We loved working on your patio floor with our Polished Solutions product and are here if you need anything else. Thank you for your referral. Steve
Anna F
2024.08.20
They did a wonderful job explaining everything and the final product was so nice that we had the neighbors walking by and commenting on the floors. They were the most reasonably priced vs competitors as well. The workers were very respectful at the job sight and worked extremely hard to get it done. Happy with results.
Anna, Thank you for taking the time to leave such a wonderful review. We're glad you're satisfied with our service and hope you enjoy your polyaspartic garage floor!
Thanks, Steve