Homesmart is a money scam. Wasted money on them for years with better service from Home Depot. They charge monthly for nothing. If you try to remove the charge, they bounce you between Xcel Energy and themselves with no one knowlegdable or taking responsibility for what they are not providing but yet charging, so good luck getting the funds removed from your bill. The exact definition of a scam.
Hello Wade Norris, thank you; we appreciate your feedback!
Tina Baca2025.12.09
Home Serve has been a worthwhile investment in repairing home appliances. It is reassuring to know that a repair, when needed is performed by a professional technician. I do not have to worry about being overcharged for service or false repairs.
I have used Home Smart, now Home Serve, for over 15 years and would highly recommend their timely, professional and reliable service.
Recently, I had some minor repairs to my hot water heater. Barry was professional, knowledgeable and timely in his service.
I am impressed with the professional attitude with the tech. Very knowledgeable and performed the repairs immediately upon arrival. I would recommend this company to anyone look for home warranty.
James Kimble, we strive for 100% satisfaction, and it is great to see you had such a positive experience at HomeSmart of Colorado.
Chris Parise2025.12.02
Both Danny and Alberto were excellent, friendly explained the issues and fixed our old furnace. We are warm again! Home Smart service is great and the techs have always been able to fix our old appliances.
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Velma Gilbert2025.11.26
I have had my appliances serviced by JND Appliances in the last 30 days via HOME SMART per Excel Energy. Chris was awesome and I left several amazing reviews for him. Unfortunately, on his last service call for parts he advised me that a hose had a small leak and the replacement and labor would be $300.00, I laughed and said I could do it for less than $30.00.
I left him to continue the repairs, on last night (November 25, 2025) I purchased plumbing tape and stopped the supposed leak. Unfortunately, as I was pulling my machine away from the wall, I observed a large shoot print in my lower lingerie washing machine, this machine has only been used a couple of times and there certainly was no damage to it. I immediately called JND Appliances and left a voicemail to that effect. I received a call from Brian this morning blaming me for the damage, telling me that my machine was old and falling apart, and Chris would have used the handle to move the machine around. I was insulted and infuriated at his conversation as I only wanted an acknowledgement and an apology. I informed him that my washer was less than 3 years old, state of the art, and doesn’t have a front door handle. He continued with his rant and I ended the call as this conversation was going nowhere. The company has several listed locations, but their main location is in Loveland, CO. They have numerous negative reviews, but as always you think the customer is over exaggerating until it happens to you. I updated my review to HOME SMART and am making you aware to film your service repair individuals when they are in your home, as they will destroy and lie. DO NOT USE THIS COMPANY… YOU WILL REGRET IT…
HOMESMART-EXCEL IS AN AMAZING SERVICE, NOT ALL OF THEIR CONTRACTED PROVIDERS ARE!!!
Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (866) 837-9762.
Connie High2025.11.24
I had a wonderful Experience with the two technicians that came to my home, one was named Luis, and for the life of me, I cannot remember of them gentleman he was with, but Luis was riding with him that day, because Luis’ van was in for repairs. They arrived very quickly and repaired my furnace with new parts, it has been working great ever since. Both men were very professional, kind and respectful.
Connie High, we're so glad that we were able to go above and beyond your expectations!
Tracey Yokley2025.11.23
Realize my furnace was not turning on at 5 o’clock in the morning got on the phone with them at seven schedule an appointment for that same day. They were out within the first part of the window. Still worked didn’t have to wait all day. Ernesto was great explained everything that I needed to know about why my furnace was not working. And got it up and working again.
Tracey Yokley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at HomeSmart of Colorado.
Tim Engelhart2025.11.21
Ryan arrived on time and in short order had diagnosed the regulator problem in my water heater. Promptly ordered the part and I just received notice they will be here this Monday morning to install. Great service. Very courteous young man.
We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at HomeSmart of Colorado!
Ceasar Maldonado2025.11.07
The technician was on time, cordial and very professional. Didn.t mind me asking questions and he explained things in detail. That was greatly appreciated!!!
Hello Ceasar Maldonado, thank you; we appreciate your feedback!
Ronda Mckinster2025.11.07
Yes thank you to Home Smart and Louise Louise a boy a man a man named Louise was awesome thank you home smart and thank you for your employees they were really great and they're always great to me thank you thank you!!
Natasha Simonson, thank you for your kind review; we are happy to pass along your comments to the team here at HomeSmart of Colorado!
Dick Feuerborn2025.11.04
Probably not the best timing since we had you out yesterday to tune up our furnace and it failed to fire up to warm our home six hours after he left. No heat overnight and we are expecting a technician sometime between 12 and 4 today. You need to do better if you want to keep me as your customer.
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