Xcel Energy HomeSmart Reviews

MaryIsabel Meza 2026.03.20

     

Technician came and his first stop was to look at the wall thermostat because it was off. He determined all it needed was batteries. He fixed the problem with 15 minutes and left.

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Reply from Xcel Energy HomeSmart 2025.12.29

Thank you for sharing your positive experience! Our technicians are trained to efficiently diagnose and solve any issues, big or small. We're happy to hear that your problem was resolved quickly and that you were satisfied with our service. Thank you for choosing us!

Beth Maxey 2026.03.13

     

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Reply from Xcel Energy HomeSmart

Beth Maxey, thank you for the high star rating!

Garry Samora 2026.03.06

     

Thomas was hands down the best. Found the issue, corrected it, and went above and beyond making sure my furnace would purr. Not only that, he took his time to articulate the issues and gave great recommendations for the future. Highly recommend the service, thank you!

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Reply from Xcel Energy HomeSmart

Garry Samora, we really appreciate your feedback!

Chuck P 2026.03.06

     

HomeSmart provided very quick service for my faulty furnace. Barney assessed the issue, had to go to the warehouse for a replacement blower motor and returned a few hours later to install it. However, when installed the blower was not functioning at 100% so he immediately got a replacement ordered and replaced the new unit. HomeSmart provided knowledgeable, professional, no fuss service and no extra fees to get my furnace up and running. Very pleased!

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Reply from Xcel Energy HomeSmart

Chuck P, we strive for 100% satisfaction, and it is great to see you had such a positive experience at HomeSmart of Colorado.

Venu Cheruku 2026.02.25

     

I have a home warranty with Homesmart/HomeServe, and when my furnace stopped working, a technician recommended a replacement. Brandon Forte from Homesmart visited to assess the setup and sent over a quote. We then switched to chat, where I had several questions, and he patiently explained everything in detail. As our conversation progressed, it became clear that a few adjustments were needed. Brandon quickly updated the quote with a more tailored and compelling offer, which I happily accepted. The installers were professional and completed the work on time. They did a great job explaining both the furnace and heat pump operations. Overall, I couldn't be more pleased with the service provided by Brandon, Jose, and his team.

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Reply from Xcel Energy HomeSmart

Venu Cheruku, we strive for 100% satisfaction, and it is great to see you had such a positive experience at HomeSmart of Colorado.

Steve Broich 2026.02.21

     

I woke up on President's Day with no hot water, and called Homeserve for a technician to come to the house to look at the water heater. The Tech arrived in 20 minutes. Verdict? Leaking water heater. He wrote up the quote, and before I could sign the contract from Homeserve electronically, the Installation Team knocked on the front door. No lie! Four and a half hours after my initial call, the job was complete. The two HVAC Techs were great people, efficient, friendly, knowledgeable, and considerate of my home and belongings. And the cost was half of what it would have cost without Homeserve! And the hot shower was the best! I have never had better appliance service. Thank you Homeserve. (Oh, And wife endorses every word of this.)

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Reply from Xcel Energy HomeSmart

Steve Broich, we strive for 100% satisfaction, and it is great to see you had such a positive experience at HomeSmart of Colorado.

Amy Conroy 2026.02.17

     

Timely and reliable service for a good price. Takes away the worry. Get the replacement assistance!

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Reply from Xcel Energy HomeSmart

Amy Conroy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at HomeSmart of Colorado.

David Grapko 2026.02.13

     

Great experience and support for installation of a new HVAC system.

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Reply from Xcel Energy HomeSmart

David Grapko, We hope to be of service to you again in the future.
Best wishes,
HomeSmart of Colorado

MICHAEL COMSTOCK 2026.02.12

     

Excellent service from technician Tom.

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Reply from Xcel Energy HomeSmart

Michael Comstock, we're happy you found our staff to be so supportive during your experience with HomeSmart of Colorado. If you have any further questions, please give us a call. We're always happy to help!

John Thornton 2026.02.10

     

Danny was very friendly and helpful. He was also very competent.

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Reply from Xcel Energy HomeSmart

Hello John Thornton, we appreciate you taking the time to leave us this feedback.

Linda Fondacaro 2026.02.01

     

Very pleased with Home Smart! Repairman was professional, friendly, knowledgeable and professional. Found the problem and repaired quickly.

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Reply from Xcel Energy HomeSmart 2026.02.02

Linda Fondacaro, we strive for 100% satisfaction, and it is great to see you had such a positive experience at HomeSmart of Colorado.

VICKI STEWART 2026.01.21

     

Everyone was helpful, friendly, hardworking, and knowledgeable. They replaced the furnace and A/C.

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Reply from Xcel Energy HomeSmart 2026.01.21

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Earl Howard 2026.01.16

     

Outstanding work from the beginning to the end. From the estimate to the work they (workers) went above and beyond. I have already recommended Homesmart to my neighbors.

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Reply from Xcel Energy HomeSmart 2025.10.01

Hi Earl Howard, we are very happy to have provided you with such a positive experience! Thanks for the Recommendation!

Todd Grayson 2026.01.09

     

HomeServe/HomeSmart has been a reliable major appliance and home system (heating, plumbing, electrical, etc) for a very long time. Their service scheduling team is available extended hours and very responsive, because issues don't only pop up during business hours. Their technitian staff are very knowledgeable and personalbe, show care for your issue and work to make sure you understand what they will be doing to troubleshoot and then detail how they will address the issue once they have identified the problem. I've worked with them for a number of years and have been contineously pleased and satisfied with the value their service provides. In my latest encounter it was FREE OF CHARGE for the wiring repair necessary as it was covered under my agreement!

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Reply from Xcel Energy HomeSmart 2026.01.09

Todd Grayson, thank you for your kind review; we are happy to pass along your comments to the team here at HomeSmart of Colorado!

Alan Guzowski 2026.01.06

     

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Reply from Xcel Energy HomeSmart

Alan Guzowski, we really appreciate your feedback!

John Pashinski 2025.12.19

     

My tech was very helpful answering all of my questions and to seem to be very caring also very professional and I would highly recommend Home Smart and my tech Samuel.

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Reply from Xcel Energy HomeSmart 2025.12.22

John Pashinski, we're happy to hear you had such a positive experience with our team!

Deanna Butler 2025.12.13

     

Homesmart is a money scam. Wasted money on them for years with better service from Home Depot. They charge monthly for nothing. If you try to remove the charge, they bounce you between Xcel Energy and themselves with no one knowlegdable or taking responsibility for what they are not providing but yet charging, so good luck getting the funds removed from your bill. The exact definition of a scam.

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Reply from Xcel Energy HomeSmart 2025.12.22

Here at HomeSmart of Colorado, we strive for excellence, and are disappointed to hear that you received anything less.

Vasa Spring 2025.12.12

     

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Reply from Xcel Energy HomeSmart

Vasa Spring, thank you for the high star rating!

Wade Norris 2025.12.10

     

Sam did a great job and was very nice

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Reply from Xcel Energy HomeSmart 2025.12.10

Hello Wade Norris, thank you; we appreciate your feedback!

Tina Baca 2025.12.09

     

Home Serve has been a worthwhile investment in repairing home appliances. It is reassuring to know that a repair, when needed is performed by a professional technician. I do not have to worry about being overcharged for service or false repairs. I have used Home Smart, now Home Serve, for over 15 years and would highly recommend their timely, professional and reliable service. Recently, I had some minor repairs to my hot water heater. Barry was professional, knowledgeable and timely in his service.

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Reply from Xcel Energy HomeSmart 2025.12.10

Thank you again for taking the time to let us know how we did. We hope you have a great day!