The technician Jayson was very friendly and professional. He did the annual maintenance on my first floor AC unit and did a thorough and excellent job. He checked all the necessary parts and did a voltage test to ensure the unit is running properly and efficiently. I would definitely request Jayson again to maintenance my units.
Frederick Grimmett, thank you for the high star rating!
MLS KING992026.09.22
HomeServe has predatory mailing practices. They send you unwanted mail trying to sound official and claiming to partner with your local water and/or gas service provider. Then they pressure you into responding by giving fake time limits you have to respond by and using wording that makes it sound like a response is required, when in actuality you can and should just trash the mail.
Thank you for taking the time to share your feedback — we appreciate hearing from our customers and community members.
HomeServe does partner with local utility companies to offer optional home repair service plans. These partnerships are established directly with the utilities, and our mailings are sent as part of those agreements to help homeowners learn about available coverage options.
We understand your concern regarding the time-sensitive language in our mailings, and that feedback is valuable. We'll be sure to share it with the appropriate teams so it can be considered as we continue to refine our communications.
If you ever have questions about our services or would like to discuss your experience further, please don't hesitate to reach out to us at 855-336-2465.
Marianne Castaneda2026.09.22
Total crooks!!!!! You pay for service that never shows up. They tell you they can’t come if you don’t have a problem and make you diagnose the problem. That’s what they are supposed to do and if your definition doesn’t fit their definition, you don’t have a problem. I had a gas leak and got red tagged. That’s really serious but they never came (after many attempts). I waited two weeks with NO replies or concern. I finally paid close to $1,000 for repairs while Home Served itself to monthly payments for three years from an elderly woman that has an income just over $1,000 a month. If you do get through, they just hang up.
We would like the opportunity to address your concerns. Please reach out to us directly at (866) 837-9762 when you have a chance. Thank you, and we look forward to hearing from you.
Petrie Holmes2026.09.21
After explaining what the situation was to find out if it was covered in advance. I was told yes, and
had to pay the $25 service fee, but in fact when they got there, the part was not covered and they will not refund me by $25. That is very shady business, and I don't know if I would recommend them. No I would not recommend them to anyone else. That is not how you do business at all. I could have saved every one time and money, especially myself.
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Michael Dye2026.09.19
It's a rip off. Paid into it for years and then when I needed to have my oven and HVAC repaired and wouldn't repair either. They look for a reason not to repair anything and try to do minimul that they can. Decided to call a different repair company than the one they recommened and sent over. The repair cost was significantly lower and from a company I trusted.
From start to finish, the experience was exceptional and I have very high standards! From Scheduling, to Communication, to maintenance, repair and explanations of each thing that Barry (the tech) did demonstrated not only his knowledge and forward thinking, and also his commitment to customer satisfaction. No question was too small and his patience in explaining even maintenance tips to prolong the life of the furnace added credibility to the entire experience.
Barbara Penning, we strive for 100% satisfaction, and it is great to see you had such a positive experience at HomeSmart of Colorado. Have a Fantastic day!
Todd Stone2026.09.13
I wrote a scathing review about this company 18 months ago that I encourage you to read. I am adding to this because these complete idiots tried to rip me off again yesterday. Told me again that my compressor was seized and the entire unit needed replacement. The tech was obviously shaken when I told him that I had scheduled a second opinion. L&L did a $129 routine exam and maintenance and deemed this system to be in perfect working order. I don't understand how companies like this can stay in business. How can they find these completely unethical people to work there. Absolutely despicable.
July 2025 review:
Almost took me for $8500. They sold me an entirely new AC unit when the current unit was perfectly fine! Thank God I caught these guys before they blatantly ripped me off.
My wife tried to turn on the AC when the temperatures escalated a few weeks ago, to no avail. The air handler pushed air but nothing from the outside compressor/condenser. I was out of town and, having the HomeServe insurance plan, she just called them for service. They dispatched a guy from HomeSmart out who immediately determined the “whole unit is shot and needs replacement”.
They sent a sales guy out the next day and we signed a contract to replace basically everything in the HVAC system to the tune of about $8500.
The night before the scheduled replacement, I had a thought about the circuit breaker. Had I simply failed to throw the switch? Indeed, I had. Yes, I’m an idiot for not checking that first!
I immediately contacted my sales guy to tell him they were either also idiots, or really poor scammers. I also made several attempts to reach PJ Lara, the regional manager for some attempt at an explanation, but she is obviously too embarrassed to return my messages.
Well, 4 weeks later, my home is cool and comfortable with a perfectly operational HVAC system. As usual.
I did, however, hire L&L Heating and Cooling to come out on July 2nd and inspect the system just to be sure of its condition, and told them nothing about my experience with HomeSmart. Their inspection concluded that the system was performing flawlessly.
Good luck HomeSmart. You really need to re-evaluate your business practice. In particular, business ethics. Nobody appreciates being ripped off.
Todd Stone, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at (866) 837-9762 so we may assist you in moving forward towards a resolution.
Tom from HomeServe was very professional, very prompt, very friendly, answered of my questions. Best of all, he gave me some great pointers and I appreciate hos assistance.
سعد سعدون, we are so pleased you enjoyed your visit to HomeSmart of Colorado!
Wolfie W2026.09.02
Stop sending out the ads in the mail! It's a waste of trees, and nobody wants them. And besides, I live in an APARTMENT!! Why would I call you when I
LIVE
IN
AN
APARTMENT.
Stop it. Think of the trees. I get 3 a week from you.
HomeServe recently installed a new air conditioner, furnace, and humidifier in my home, and the experience was excellent. The installation crew arrived on time, explained the work in detail, and treated my home with great care and respect. After completing the installation, they thoroughly reviewed everything with me, showed me how to operate the new equipment, answered all of my questions, and explained the next steps in the inspection process. The entire team was professional, knowledgeable, and friendly. I'm extremely happy with the results and would recommend HomeServe without hesitation.
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cindy Albert-Link2026.08.10
The technician was extremely knowledgeable and friendly! He explained every step that he made towards fixing my A/C! I would recommend Luis for any A/C issues you have
Thank you for your kind words about our technician, Luis! We are so glad he was able to provide knowledgeable and friendly service for your A/C needs. We will definitely pass on your recommendation to him. Thank you for choosing our business!
Lora Adams2026.07.28
Ryan was very courteous and took his time to explain everything to me. This was my first call with HomeServe. It was great.
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