Thank you for making sure other pet owners know that we are here to help and support at a difficult time ❤️ 🌈
Lee Robinson2026.02.22
Unfortunately this was the saddest goodbyes I’ve ever had to do, letting go of my beautiful baby girl. We knew going to the vets didn’t suit us and a home visit was the only thing we could think of. Cloud9 were amazing throughout I must say, so thoughtful and empathetic. Sonia was just amazing who came to our home, we were devastated but she remained kind, calm and caring throughout. Sonia took proper care of our little girl and made sure she left this world in the most respectful way. Thank you
Dear Lee,
Thank you for taking the time to share your experience with us. We are so very sorry for the loss of your beautiful girl — saying goodbye is never easy, and we know how deeply loved she was.
We’re truly grateful that you trusted Cloud 9 Vets to support you during such a difficult moment. Being able to say goodbye at home, in a familiar and peaceful place, can mean so much, and we’re glad we could help make that possible for you.
Sonia will be very touched by your kind words. Providing gentle, compassionate care and ensuring every pet is treated with dignity and respect is at the heart of what we do, and it means a great deal to know that this helped bring some comfort to you during such a heartbreaking time.
Thank you again for trusting us with your little girl’s final moments. Our thoughts are with you.
With warmest wishes,
The Cloud 9 Vets Team
TC2026.01.28
It was a hard and sudden decision to lay my sweet boy, Silky, to rest. But through friends’ recommendations of Cloud9, I opted to go with them based on a friend’s positive experience. Nonetheless, my own experience was also very positive.
It is with a very heavy heart that I said goodbye to Silky before the cancer took him. The Cloud9 team, from the very first phone call, were lovely, and all of their emails were very kindly worded, making the process slightly easier.
Sonia was our vet, and she was incredibly kind and gentle. When she arrived, she checked on Silky and made sure his health and welfare were okay. Personally, I really appreciated that she allowed him to walk around the home and find a comfortable spot for his sedation to kick in — there was no pressure to keep him confined to one room. Everything she did was very professional, and I found comfort in her recalling memories of her beloved cat of 19 years.
She would even ask if it was okay to enter the room where Silky had chosen to stay, which was very thoughtful. In the end, Silky chose to rest in my bedroom. This is where Sonia made all the final checks to ensure he was fully sedated and, after laying him to rest, checked his heartbeat.
I am so thankful we were able to do this at home. Silky hated the vets, and the sterile environment would have been upsetting for him, as well as for my family and me. This allowed us to say goodbye kindly, in the comfort of our home, where Silky felt safe. Sonia gave us time to say goodbye while he was sedated, allowing us to fully say our final words. I still look at the spot where it all happened with love and sadness.
Thank you, Sonia, and to the Cloud9 team, for providing such a valuable service that allows for intimate and difficult goodbyes to take place comfortably and privately.
To anyone wondering if this is the right choice for them, I would always say yes. I would choose Cloud9 a million times over for a dignified send-off.
Dear TC,
Thank you so much for taking the time to share such a heartfelt tribute to your sweet Silky. We are deeply sorry for your loss and truly honoured that you trusted Cloud 9 Vets to support you during such an incredibly difficult goodbye.
It means a great deal to know that Sonia was able to provide comfort, gentleness, and respect to both Silky and your family. Allowing pets to remain in familiar surroundings, at their own pace and in a place where they feel safe, is something we care deeply about—so hearing how meaningful that was for you reassures us that we are doing what matters most.
Your words about Silky, and the love you clearly share with him, are profoundly moving. Saying goodbye is never easy, but we are grateful that we could help make his passing peaceful, dignified, and filled with love.
Thank you again for your kind recommendation and for choosing Cloud9. Silky will always be remembered with great tenderness.
Run free Silky ❤️🌈
With our sincerest condolences,
The Cloud9 Team
Laura Rothon2026.01.09
I sadly had to say goodbye to my best friend on the 3rd January. Toby was 16 and had dementia and was wary of strangers and hated trips to the vets.
Sally came to the house, instantly made friends with him and made the whole process peaceful and calm.
I can honestly say that I know I did the right thing by him and he went to sleep in his bed and it was more than I could have ever wanted.
A wonderful service, from the staff that answered the phones and guided you through the hardest decision, to the way they organise for your pet to be collected if cremation is what you want.
And to Sally, thank you, thank you for helping me to be ok with saying goodbye, for the kindness and time you gave us and making the hardest decision as peaceful as could be. I am truly grateful. It was worth every pound more than going to the vets for the peace he had at the end.
Thank you so much for sharing your beautiful words about Toby. We are deeply sorry for your loss and truly honoured to have been part of such an important and emotional moment in saying goodbye to your dear friend.
Toby sounds like a very special boy, and it means so much to hear that Sally was able to put him at ease and help create a calm, peaceful environment for him in the place he felt safest—his own home, in his own bed. Knowing he was surrounded by love and familiarity at the end is exactly what we hope to offer every family we support.
We’re also grateful for your kind words about our wider team. Guiding families through these decisions with care, clarity, and compassion is something we take very seriously, and it means a great deal to know that this support helped you during such a difficult time.
Your thanks to Sally will be passed on—she will be deeply touched to know how much her kindness, patience, and presence meant to you and Toby. Helping families feel at peace with their decision is one of the most meaningful parts of what we do.
Thank you again for trusting Cloud 9 Vets and for sharing Toby’s story. He was clearly very loved, and that love carried him gently to rest.
Run free Toby 🌈 ❤️
With our sincerest condolences,
The Cloud 9 Vets Team
barry G2025.12.22
Amazing communication, staff were very accommodating and professional on the phone. The Vet Colin came to put my cat of 20 years to sleep, he was very professional , great communication explaining everything and took great care making sure the cat and owners were their most comfortable. Highly recommended.
Dear Barry,
Thank you very much for taking the time to share your kind feedback. We’re truly sorry for the loss of your beloved cat of 20 years and honoured that you trusted Cloud 9 Vets to support you during such an important goodbye.
We’re so pleased to hear that Colin was able to guide you through the process with clear communication, professionalism, and care, ensuring both you and your cat were as comfortable as possible. Providing calm reassurance and dignity at these moments is something we hold very close.
Your kind words about our team’s communication and support mean a great deal to us. Thank you for your recommendation—it truly helps other families who may be facing the same difficult decision.
Run free
With our sincere condolences,
The Cloud 9 Team 🐾 ❤️🌈
Thank you for your feedback. We take all reviews seriously, however we’re unable to find any record that matches this review in our system.
If this review was left in error, or if you have concerns you’d like to discuss, we would genuinely welcome the opportunity to speak with you directly so we can understand and address the situation. Please feel free to contact our team via phone or email and ask for Lisbet
We remain fully committed to providing compassionate, professional care to every family who places their trust in us.
Andrew Byass2025.10.19
It is a very sad to have to turn to someone like Cloud 9 vets, but if you have to do so, they were great. Caring but really clear booking service, and the vet who attended at our house was really lovely. Gave my family space to say goodbye, and dealt with our dog brilliantly. Thank you.
Dear Andrew,
Thank you for taking the time to share your kind words. We are so sorry for your loss and truly honoured to have supported you and your family during such a difficult time.
It means a great deal to hear that our team was able to provide space, care, and clarity while helping your dog through the process. Saying goodbye is never easy, and we are grateful to have been able to make it as gentle and compassionate as possible.
Thank you again for your feedback and trust in Cloud 9 Vets.
With our sincere condolences,
The Cloud9 Team 🐾
Mandi Dean2025.09.27
Last Saturday was one of the hardest days i have ever had to deal with. Our nearly 17 year old cat Oreo had just become too ill overnight to carry on. As a family we made the decision that he should go to sleep at home, in his favourite spot without the stress of the car journey to get to his regular vets.
I called Cloud9 and from the moment the phone was answered all i heard was compassion and empathy. I even started crying but the reassurance i received was comforting and allowed me to make good decisions for Oreo.
Within a couple of hours Sally (the vet) was on my doorstep, and a sense of relief came over us all. We knew Oreo was struggling and needed that help to help him struggle no more.
Sally was calm, professional and incredibly reassuring, to not only Oreo but to us too. We needed that guidence.
Oreo said his goodbyes to the family and him and I snuggled on the sofa, ready for him to go into a peaceful sleep.
It was perfect!.. well as perfect as it can be. Sally stayed with us until he passed and then gave me some 'alone time' with him, where i was able to have a good cry and a last few strokes with my little man.
I didn't know that Cloud9 existed or that pets could be put to sleep at home, as Previously i had always taken them to the vets, with the stressful journey, sitting in a waiting room full of other people.. but not no more. This was perfect for us. For the family and me, because we could grieve in our own home, but more importantly for Oreo, because he could fall asleep in his own spot, in his own home, with no stress, no anxiousness and surrounded by people who love him.
Thank you Cloud9 and Sally, i shall be recommending you to everyone!
Dear Mandi,
Thank you so much for sharing your experience with Oreo. We are deeply sorry for your loss and feel honoured to have been able to support you and your family during such a difficult time.
It means so much to hear that Sally was able to provide calm, compassionate guidance and allow Oreo to rest peacefully in his favourite spot at home. Creating a stress-free, loving environment for both pets and their families is exactly what we hope to offer, and we’re so glad it brought comfort to you all.
Your kind words and recommendation mean a great deal to us. Oreo was clearly very loved, and we hope that the memory of his peaceful goodbye brings you some comfort.
Run free Oreo ❤️🌈
With our sincere condolences,
The Cloud9 Team 🐾
Lex Wilson2025.08.16
Feeling really grateful to Cloud 9 after having to put my beloved Gal to sleep suddenly last week. From the people I spoke to on the phone to arrange it all, as well as Sonia who came to my house to send Gal off, they were so sympathetic, caring and kind - making this heartbreaking process as easy as it could be.
I just received a personalised card in the post which I wasn’t expecting and which has really made me feel looked after.
Absolutely recommend Cloud 9 if you ever find yourself in this difficult situation.
Thank you so much for sharing your kind words. We are truly sorry for the loss of your beloved Gal and feel honoured to have been able to support you during such a heartbreaking time.
It means so much to hear that Sonia and our team were able to provide care, sympathy, and guidance, and that the personalised card brought a little comfort. Helping families through these moments with compassion and dignity is at the heart of what we do, and we’re so glad it made a difference for you.
Thank you also for recommending Cloud 9 Vets — it really helps other families know that support is available during such difficult times.
Run free Gal ❤️🌈
With our sincere condolences,
The Cloud9 Team 🐾
Alexandra S2025.07.28
We had to put our beloved dog to rest due to illness, and our vet recommended to do it fast as he is suffering. We called all the local vets that were offering at home euthanasia and none could do it the same day. I understand that we called around 4 pm, and it is very late, but when your most loved being is suffering, you can not let them in that state for so many more hours. Cloud 9 vets were very understanding and kimd and have found Sonia, which came at 9 pm and gave him the most comfortable last moments. She was very kind and caring for our pet and also for us being in that distress. After a few days, we received a sympathy card in the mail from the team and Sonia. Thank you for your kind service. We truly appreciate it!
It was a very hard decision very hard to book this service, but thanks to Amber and the vet the final peaceful goodbye was carried out in the best possible way.
Rest in peace dear G.
Thank you so much for your heartfelt review. We understand how incredibly difficult this moment was, and we’re truly honored that you trusted us to be there for you and G during such a tender time. Your words mean a great deal to all of us at Cloud 9 Vets.
Wishing you peace and comfort as you remember your beloved G. 🌈 ❤️
James Allan Docherty2025.06.13
I’m so glad Cloud 9 came into our lives at the right moment. My beautiful 5 year old Frenchie – Levi – had gone from being a happy loving playful little dog to having around 20 lumps over his body – cancer that spread within 2-3 weeks (likely spread so fast due to Apoquel tablets – please google the link between these tablets and cancer).
5 days after his diagnosis, I had to put him to sleep as his eyesight went completely, then his balance and ability to stand up. It was absolutely heartbreaking and still is.
I hadn’t thought about the end for my dog, and had made no plans until the day I decided it had to be done. I wasn’t even aware of home euthanasia. I’m so glad I found out about it, and I’m so glad Cloud 9 came up in my search results when I was desperately trying to find someone to come out at short notice so late on a Friday.
I’d been let down by another company who said they were coming out then called at 6pm to say they couldn’t come. I had so few options – Cloud 9 did everything they could to find one of their vets to come over to my house late on a Friday evening. I think they knew how desperate I was at that point.
Sonia came to my house to see Levi off to sleep. He went lying in his favourite place – my bed – with his favourite food. It was just like he went to sleep. Sonia was so compassionate and gentle and kind. I feel like I had the best person in the world come to help us in the worst moment – she was perfect in every way. I’ll remember Sonia for the rest of my life. It was the saddest experience, but she made it – right, just right.
Cloud 9 vets, and Sonia – thank you for being there.
And to the team at Phoenix Pet Cremations who came to collect my boys body after Sonia left – they were just the best. Thank you Cloud 9 for organising that with them for me.
It was all so beautifully done.
Thank you so much for sharing Levi’s story with us. We are truly sorry for the heartbreaking loss of your beloved boy. It's never easy to say goodbye—especially so suddenly and so young—but we’re incredibly grateful that we could be there for you and Levi when you needed us most.
Your words about Sonia mean the world to us. She is a deeply compassionate part of our team, and it brings us comfort to know that her presence and care helped create a peaceful goodbye for Levi, right where he felt most safe and loved.
We also want to thank you for acknowledging Phoenix Pet Cremations—your kind feedback will be passed along to them as well.
Please know that our thoughts are with you as you grieve your beautiful Levi. You gave him love, dignity, and peace in his final moments, and that is the greatest gift of all.
Run free Levi 🌈 ❤️
With heartfelt sympathy,
From all the Team at Cloud 9 Vets
Aston Owner2025.05.15
At times like this you want clarity, ease and compassion.
The pricing was clear. The booking process quick and easy. There were enough but not too many questions.
Alex the vet was compassionate and caring from the moment he walked through the door. He reassured us. Talked us through the whole process. Did not rush us. Suggested when to take our final cuddles. Gave advice about her burial. He was respectful andmade a very difficult and sad moment that little bit more tolerable. Thank you, Alex.
Thank you so much for your kind and thoughtful words. We're truly grateful you took the time to share your experience during such a difficult time. Knowing that Alex was able to offer compassion, clarity, and support means a great deal to all of us.
We're so sorry for your loss, and we hope the care you received brought some comfort in those final moments. We'll be sure to pass your heartfelt thanks on to Alex.
With deepest sympathy,
From all of us in Cloud 9 Vets
Christine Brown Glass2025.05.08
recommends
I recently contacted Cloud9 and I have to say they were great, from the person on the phone who had to listen to my incoherent words to the most brilliant vet who came to the house, who was calm and collected and gave me time to talk about my dog and who encouraged me to stay with my dog, theough the whole process.( I wasnt sure if I could)Really I could not of asked for more . Cloud9 also organised the crematorium company, who also were timely and kind and just great. The situation was difficult, but everything ran smoothly which meant I could be in the moment with Obie till the end. Highly recommend .
We made the difficult decision to let our beautiful 14 year old dog Brody take her journey over the rainbow bridge on the 11th of April. The lady on the phone was so lovely and took her time to explain everything. The vet that came out to us was Zoi and she was absolutely wonderful. Zoi took the time to meet and talk to not only Brody but her sister Casper and she was so lovely with them. She was so respectful and empathetic and gave our Brody such a peaceful passing. She gave us time with Brody alone and explained everything she was doing. We can’t thank her enough for putting us at ease in such a hard moment.
Thank you Casbro for your kind words. We know that Brody was so loved by all of you and we're thinking of you.
Rachel Robson2025.04.10
recommends
My 21 and a half year old cat Dylan sadly had to cross the rainbow bridge recently and I was extremely anxious about having to travel 45 mins to our usual vet as he has always been incredibly stressed by car travel and i did not want that to be his last experience.
A colleague recommended Cloud 9 to me and from the moment I called, I was a lot less worried about letting him go although I was still unsure if I was making the decision at the right time.
When the vet, Lahra, arrived she was so kind and compassionate and we made the decision together. Dylan passed incredibly peacefully and completely stress free in his favourite spot by the Rayburn. I could not have hoped for a kinder, quieter and more dignified passing for him. My other cat sat next to him the whole time, and I was so glad he was able to go so peacefully. I would recommend Cloud 9 to anyone, especially if you are as worried as I was about that final journey.
Thank you Rachel for your very kind words. We know that Dylan was so loved by all of you and we're thinking of you.
Abigail Ansell2025.03.28
I would never *recommend* having your pet put to sleep.
But if you do find yourself in that heartbreaking position, I couldn’t recommend Cloud 9 more highly.
From the first phone call to the days following the appointment, everything was handled with such care and compassion. The vet was incredibly kind and calm, taking the time to explain the entire process, answering our questions with patience, and offering a truly comforting presence throughout.
Our beloved Spike passed peacefully at home, surrounded by love, and for that we are truly grateful.
Thank you, Cloud 9 – you made an incredibly difficult time more bearable.
Thank you so much for your kind and heartfelt words. We know how difficult it is to say goodbye to a beloved pet, and we are truly honored to have been able to provide comfort and support during such a painful time.
Spike was clearly deeply loved, and we’re grateful that we could help him pass peacefully in the warmth of home, surrounded by those who cherished him most. Your words mean a great deal to us, and we’ll be sure to share them with our team.
Please accept our deepest sympathies, and know that we are here for you if you ever need anything.
Run free Spike 🌈 ❤️
With warmth,
The Cloud 9 Vets Team
Holly Worton2025.03.17
recommends
Excellent service. Fast response. The vet who attended, Josie, was lovely. She said all the right things on such a horrible occasion. She was very kind and gentle and made an awful situation as good as it could be. Cloud9 also arranged cremation services, allowing us to have a bit of time alone with our boy before they came to pick him up. I highly recommend Cloud9 Vets.
Having you as a friend is one of the greatest privileges in life ❤. I truly appreciate the content you share and your wonderful personality. I’ve tried several times to send you a friend request, but it hasn’t gone through. I’d love for us to connect as friends on Facebook. Could you send me a friend request or drop me a direct message? I’d really appreciate it. Thank you!
Holly Worton2025.03.11
Excellent service. Fast response. The vet who attended, Josie, was lovely. She said all the right things on such a horrible occasion. She was very kind and gentle and made an awful situation as good as it could be. Cloud9 also arranged cremation services, allowing us to have a bit of time alone with our boy before they came to pick him up. I highly recommend Cloud9 Vets.
Dear Holly,
Thank you so much for your kind words during such a difficult time. We’re truly sorry for your loss, but we’re glad that Josie was able to provide comfort and support when you needed it most. Saying goodbye is never easy, and we’re honored to have been there to help make the process as gentle as possible for you and your beloved boy.
Warm regards,
Elizabeth
The Cloud 9 Vets Team
E P2025.02.27
When you have to make the hardest decision you will ever face, I couldn’t recommend Cloud 9 more. From start to finish everyone was so compassionate and understanding and really helped me to get my mind around the enormity of the situation. Sonia the vet was absolutely wonderful and made me and Coco at ease straight away, I couldn’t have wished for a kinder person to be by our side. A huge heartfelt thank you for making a devastating situation a tiny bit easier it meant the world.
Thank you so much for your kind words and for taking the time to share your experience. We are truly sorry for the difficult decision you had to make, but we are honored to have been there to support you and Coco during such a heartbreaking time. Sonia and the entire team strive to provide comfort and compassion in these moments, and it means the world to know that we could help, even in a small way. Please know that our thoughts are with you, and we’re sending you warmth and strength.
Run free Coco 🌈 ❤️
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