Clayton Family Veterinary Care Reviews

Excellent rating

5.0 | 117 reviews

Verified Company

Clayton Family Veterinary Care

claytonfamilyvet.com Visit this website

Reviews

5.0

| 117 total

5 stars

116 pcs

4 stars

0 pc

3 stars

0 pc

2 stars

0 pc

1 star

1 pc

Source filter

117 pcs

Verified

John Merriweather 2025.12.18

Wow! Clayton Family Veterinary Care handled an incredibly difficult situation with professionalism, respect, and genuine compassion. When our dog, Josie, passed away, their team stayed late to make sure everything was handled with care and without rushing us, which meant more than they probably realize. They treated Josie with dignity and took the time to make sure we were okay as well. Nothing felt transactional...just good people doing the right thing in a tough moment. I’m grateful for how they handled everything and wouldn’t hesitate to recommend them to anyone looking for a veterinary team they can trust. I love this vet team!

Grant Yelverton 2025.12.13

My pup was showing some concerning symptoms the other morning. I called and they got me in right away. They worked with my budget and saved me from going to emergency care. Dr. Dan was fantastic. Thanks so much.

Ryan Aubrey 2025.11.21

Blake Klinedinst 2025.10.31

I cannot speak highly enough about the exceptional care and professionalism at Clayton Family Veterinary Care. From the moment you walk through the door, you are greeted with warmth and genuine compassion. The entire staff demonstrates an outstanding commitment to both pets and their owners, creating an environment that is not only welcoming but also deeply reassuring. Dr. Ross and the veterinary team are incredibly knowledgeable, thorough, and patient. They take the time to explain every aspect of your pet’s health and treatment options in clear, thoughtful detail, ensuring you feel confident and informed. It is evident that their primary goal is the well-being and comfort of every animal that comes through their doors. The clinic itself is impeccably clean, well-organized, and equipped with modern technology, reflecting the team’s dedication to providing top-quality care. Whether it’s a routine check-up, a surgical procedure, or an unexpected emergency, Clayton Family Veterinary Care handles every situation with professionalism, empathy, and genuine expertise. It is rare to find a veterinary practice that combines such a high level of medical excellence with true compassion. I am deeply grateful to have found Clayton Family Veterinary Care and would enthusiastically recommend them to any pet owner seeking the very best for their furry family members.

Chelsea N 2025.08.21

Clayton Family Vet is a wonderful place! The staff are always so helpful and caring! Their love and compassion for the animals that come to them shines through with every visit and call!

Danny Jorgenson 2025.08.12

Phil Jones 2025.07.30

Holly Fannin 2025.07.27

Exceptional care for my baby girls - Dr. Dana Graham has been our trusted vet for many years. She is wonderful!

Meg Barnstead 2025.07.17

I've gone to Clayton Family Veterinary Care for years. The staff is really supportive and helpful. The vets take care to explain things and walk through options. I truly appreciate the care taken with my dogs from adoption through all stages of life.

J B 2025.05.29

Missy Hampton 2025.05.24

Best vet I have had

Barbara Carter 2025.05.17

Clayton Family Veterinary Care is beyond the very best practice anywhere. The entire staff are so kind and professional and caring. The Drs are awesome and care so much for their patients and their owners

Dan Jenkins 2025.04.30

Dr. Clayton and his staff are kind and compassionate. I highly recommend them!

Kate 2025.03.19

Cindy Hicks 2025.03.07

Great vet service. Friendly staff & and knowledgeable vets.

Michelle Sillanpa 2025.01.18

Friendly & Patient and definitely love for animals.

Beatrice Ramey 2024.12.06

Ben Heber 2024.12.05

I’ve gone to Clayton for almost two years, and the care I’ve received for my two cats has been outstanding. This week, I called in a frenzy near closing time when my elderly cat was straining while using the litter box. They asked me a few questions and referred me to an emergency vet while still on the phone. Two days later, they sent me a personal text to make sure he was okay (and in classic cat fashion, he was fine–just constipated). A fantastic, caring place for your animals!

Jackie Schlieper 2024.09.23

I’ve been going to Dr. Clayton for years. I foster, dog sit and have three dogs of my own. So long as the care you need is relatively simple and your animals are healthy, the office seemed great. However, when the time came that I had two very sick pets, I had a horrible experience with the care, diagnosis and customer service at this office. I will never recommend somebody go there again. I took my dog, Sherman, in Monday morning, as I knew something was seriously wrong. Sadly, they misdiagnosed him and sent Sherman home with Pepcid; but offered to keep him for observation. Given that they had just evaluated Sherman, I didn’t feel it was in his best interest because he would not be able to get decent rest while they “observe” him in between appointments. They already knew he had been vomiting and not eating. Two days later, Wednesday, nothing had changed, and Sherman was considerably more ill and with a fever. I brought him in, they took his temperature, did a blood draw and offered to keep him to “observe” again. They had no explanation of what they would do differently other than wait for the blood panel to come back. I knew lying in a cage at the vet office would only cause him additional anxiety when he was already very sick. By Thursday, my other dog, Maisie, started falling ill. The Clayton vet could not fit me in until Friday later in the morning. I called earlier that Friday and spoke with a technician, to try and understand what they were going to do differently. Suddenly, Dr Anne Clayton came on the phone and started berating me. After remaining silent while she went on a rant for 2 1/2 minutes, she ended the call by telling me to go to another vet. There I was on a Friday morning, now with two very sick dogs, looking for a new vet. Thank God for All Star Veterinary in Westfield! Absolutely amazing! They fit us in immediately, repeated the appropriate bloodwork and started my dogs on the antibiotics they needed. It was dicey over over the weekend as I had to hydrate both dogs with a syringe until the antibiotics kicked in. My first dog had a much longer road of recovery given that he had gone so long before receiving proper care and medicine. After the weekend, I texted Clayton Vet to see if they would bare any responsibility for what had taken place. I understand that sometimes we have bad days or mistakes happen. Instead, he responded defensively, stating he listened to the recordings and that he was inactivating my account. I understand his desire to back the other veterinarians at that office. But he could’ve responded simply with, “We had a lot going on at the time. Sorry if things slipped… how are the dogs doing now?” After years of a business relationship, and sending them many new clients, it is disappointing to say the least. My dogs almost died as a result. Dr. Clayton told me that he had a recording of the call - I strongly encourage him to post that recording for others to decide for themselves. What’s a shows an additional testament to their ignorance and customer service is how they continue to advertise on their Yelp page. They’re actually using a picture of MY dogs, standing in MY front door to promote their business. See below.

I’ve been going to Dr. Clayton for years. I foster, dog sit and have three dogs of my own. So long as the care you need is relatively simple and your animals are healthy, the office seemed great. However, when the time came that I had two very sick pets, I had a horrible experience with the care, diagnosis and customer service at this office. I will never recommend somebody go there again.

I took my dog, Sherman, in Monday morning, as I knew something was seriously wrong. Sadly, they misdiagnosed him and sent Sherman home with Pepcid; but offered to keep him for observation. Given that they had just evaluated Sherman, I didn’t feel it was in his best interest because he would not be able to get decent rest while they “observe” him in between appointments. They already knew he had been vomiting and not eating.

Two days later, Wednesday, nothing had changed, and Sherman was considerably more ill and with a fever. I brought him in, they took his temperature, did a blood draw and offered to keep him to “observe” again. They had no explanation of what they would do differently other than wait for the blood panel to come back. I knew lying in a cage at the vet office would only cause him additional anxiety when he was already very sick.

By Thursday, my other dog, Maisie, started falling ill. The Clayton vet could not fit me in until Friday later in the morning. I called earlier that Friday and spoke with a technician, to try and understand what they were going to do differently. Suddenly, Dr Anne Clayton came on the phone and started berating me. After remaining silent while she went on a rant for 2 1/2 minutes, she ended the call by telling me to go to another vet. There I was on a Friday morning, now with two very sick dogs, looking for a new vet.

Thank God for All Star Veterinary in Westfield! Absolutely amazing! They fit us in immediately, repeated the appropriate bloodwork and started my dogs on the antibiotics they needed. It was dicey over over the weekend as I had to hydrate both dogs with a syringe until the antibiotics kicked in. My first dog had a much longer road of recovery given that he had gone so long before receiving proper care and medicine.

After the weekend, I texted Clayton Vet to see if they would bare any responsibility for what had taken place. I understand that sometimes we have bad days or mistakes happen. Instead, he responded defensively, stating he listened to the recordings and that he was inactivating my account. I understand his desire to back the other veterinarians at that office. But he could’ve responded simply with, “We had a lot going on at the time. Sorry if things slipped… how are the dogs doing now?”

After years of a business relationship, and sending them many new clients, it is disappointing to say the least. My dogs almost died as a result. Dr. Clayton told me that he had a recording of the call - I strongly encourage him to post that recording for others to decide for themselves. What’s a shows an additional testament to their ignorance and customer service is how they continue to advertise on their Yelp page. They’re actually using a picture of MY dogs, standing in MY front door to promote their business. See below.

I’ve been going to Dr. Clayton for years. I foster, dog sit and have three dogs of my own. So long as the care you need is relatively simple and your animals are healthy, the office seemed great. However, when the time came that I had two very sick pets, I had a horrible experience with the care, diagnosis and customer service at this office. I will never recommend somebody go there again.

I took my dog, Sherman, in Monday morning, as I knew something was seriously wrong. Sadly, they misdiagnosed him and sent Sherman home with Pepcid; but offered to keep him for observation. Given that they had just evaluated Sherman, I didn’t feel it was in his best interest because he would not be able to get decent rest while they “observe” him in between appointments. They already knew he had been vomiting and not eating.

Two days later, Wednesday, nothing had changed, and Sherman was considerably more ill and with a fever. I brought him in, they took his temperature, did a blood draw and offered to keep him to “observe” again. They had no explanation of what they would do differently other than wait for the blood panel to come back. I knew lying in a cage at the vet office would only cause him additional anxiety when he was already very sick.

By Thursday, my other dog, Maisie, started falling ill. The Clayton vet could not fit me in until Friday later in the morning. I called earlier that Friday and spoke with a technician, to try and understand what they were going to do differently. Suddenly, Dr Anne Clayton came on the phone and started berating me. After remaining silent while she went on a rant for 2 1/2 minutes, she ended the call by telling me to go to another vet. There I was on a Friday morning, now with two very sick dogs, looking for a new vet.

Thank God for All Star Veterinary in Westfield! Absolutely amazing! They fit us in immediately, repeated the appropriate bloodwork and started my dogs on the antibiotics they needed. It was dicey over over the weekend as I had to hydrate both dogs with a syringe until the antibiotics kicked in. My first dog had a much longer road of recovery given that he had gone so long before receiving proper care and medicine.

After the weekend, I texted Clayton Vet to see if they would bare any responsibility for what had taken place. I understand that sometimes we have bad days or mistakes happen. Instead, he responded defensively, stating he listened to the recordings and that he was inactivating my account. I understand his desire to back the other veterinarians at that office. But he could’ve responded simply with, “We had a lot going on at the time. Sorry if things slipped… how are the dogs doing now?”

After years of a business relationship, and sending them many new clients, it is disappointing to say the least. My dogs almost died as a result. Dr. Clayton told me that he had a recording of the call - I strongly encourage him to post that recording for others to decide for themselves. What’s a shows an additional testament to their ignorance and customer service is how they continue to advertise on their Yelp page. They’re actually using a picture of MY dogs, standing in MY front door to promote their business. See below.

Samantha Banks 2024.09.20

We will never go anywhere else for our pets. Dr. Clayton is so knowledgeable and always goes above and beyond. When I had to put my senior pup down unexpectedly after a heart failure diagnoses, Dr. Clayton showed such kindness and empathy. He was honest about the prognosis, even though it was hard to hear, and made a difficult decision easier on us. We are so incredibly grateful to Dr. Clayton and his team, and will always recommend them to anyone looking for compassionate and quality veterinary care. Thank you Dr. Clayton!

Company activity

Claimed Profile
Displaying Reviews
Top Rated Certificate

About Clayton Family Veterinary Care

Clayton Family Veterinary Care is trusted by over 109 happy customers, earning a 5-star rating! Explore real reviews and share your own experience.

TOP 5 Trustindex Features

100+ Review Platforms

40 Breathtaking review widgets

Easy review collection

Review image generator

Review e-mail signatures

Create a Free account