citygame.com Reviews

Thor W 2026.03.21

     

Verified

Exploration Sherlock Holmes à Anvers C'était sympathique sans plus Une belle occasion de decouvrir des coins de la ville que l'on n'irait pas voir spontanément, mais les enigmes sont plutôt simples et la majorité ne font pas vraiment écho à la ville et l'interaction avec la ville que l'on visite est donc un peu limitée Le prix est un peu élevé par rapport au contenu du jeu

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Reply from citygame.com 2026.03.30

Merci pour votre retour détaillé. Nous sommes ravis que vous ayez apprécié la découverte de la ville, mais nous sommes désolés que les énigmes et l’interaction avec Anvers n’aient pas été à la hauteur de vos attentes. Vos remarques sont très précieuses et nous aideront à améliorer le contenu, le lien avec la ville et l’expérience globale. Nous prenons également en compte votre retour sur le rapport qualité-prix.

Cuba_LE 2026.03.21

     

Verified

Absolut nicht zu empfehlen! Schlechtes Spiel, zu viel zu lesen, manche Aufgaben haben nicht funktioniert oder waren nicht eindeutig, was man nun machen soll… Wir waren super enttäuscht und können es nicht weiter empfehlen.

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Reply from citygame.com 2026.03.30

Vielen Dank für Ihr Feedback und es tut uns leid, dass Ihre Erfahrung enttäuschend war. Wir verstehen, wie frustrierend unklare oder nicht funktionierende Aufgaben sein können. Ihre Hinweise helfen uns sehr, das Spiel zu verbessern und verständlicher zu gestalten. Wir werden dies intern prüfen und optimieren.

Petra 2026.03.08

     

Verified

Sehr schlecht Wir konnten das Event nicht in Anspruch nehmen, da wir die zugangsdaten nicht erhalten haben die Hotline hatte keine Kompetenz, also sehr stressig und wir hatten kein Event;-/

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Reply from citygame.com 2026.03.11

Es tut uns sehr leid zu hören, dass Sie diese Erfahrung gemacht haben. Das entspricht natürlich nicht dem Erlebnis, das wir unseren Spielern bieten möchten.Normalerweise erhalten alle Spieler ihre Zugangsdaten automatisch nach der Buchung. Zusätzlich haben wir einen aktiven Support-Service mit Hotline und Chat, der an 7 Tagen pro Woche verfügbar ist. Unser Chat-Agent kann rund um die Uhr in verschiedenen Sprachen helfen, sodass Probleme normalerweise schnell gelöst werden können.Da wir Ihren Fall gerne genauer prüfen möchten, würden wir Sie bitten, uns direkt zu kontaktieren. So können wir herausfinden, was in diesem Fall schiefgelaufen ist und gemeinsam eine passende Lösung finden.Vielen Dank für Ihr Feedback, es hilft uns, unseren Service weiter zu verbessern.

Enzo van Leeuwen 2026.03.06

     

Game in Amsterdam was fun!

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Reply from citygame.com

Wat leuk om te horen dat je het naar je zin hebt gehad, Enzo! Hopelijk zien we je snel weer voor een volgende ervaring.

Martin van der Meer 2026.03.06

     

Had great fun playing secrets of Haarlem!

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Reply from citygame.com

Thank you, Martin! We're thrilled to hear you enjoyed playing Secrets of Haarlem. It's wonderful knowing you had such a fun experience!

Jessica Sartor 2026.03.05

     

I had a fantastic experience with CityGame! The concept is creative, engaging, and a great way to explore a city in a completely new way. The games are well-designed, combining puzzles, storytelling, and adventure so you’re constantly discovering something interesting around every corner. What I especially love is how CityGame turns a normal walk through the city into an interactive experience. It’s perfect for friends, families, or team outings, and it makes sightseeing much more exciting than the usual tours. Everything was easy to use, the challenges were fun and clever, and it really encouraged us to look closer at the city and its hidden details. Highly recommended if you’re looking for a unique and memorable way to explore!

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Reply from citygame.com

Thank you so much, Jessica! We're thrilled you enjoyed the creative and interactive experience CityGame offers. Hearing how it made your city exploration memorable truly means a lot to us!

Philip Cadungog 2026.03.05

     

Had So much fun playing while exploring the city

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Reply from citygame.com 2026.03.06

Thank you, Philip! We're thrilled to hear you had fun while exploring the city. It means a lot to us that you enjoyed the experience!

Kim Anderson 2026.02.23

     

Sadly disappointed by this purchase of Syndicate City Escape Game. Never received the login email at all, had to contact via AI chat and never received second sending of login email either. Got screenshot of login just so I could play. Game was only 4 locations, photo of church did not want to work due to temp fencing, had a quarter of the possible questions and it was over in an hour! Certainly didnt get shown around a city or have fun :(

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Reply from citygame.com

Hi Kim, we’re sorry for your experience. Please reach out to our customer service so we can investigate this and ensure a better experience for you.

ANETH0811 2026.02.16

     

Verified

Aucune découverte Simple jeu d énigmes n ayant aucun rapport avec la ville. Ne permet en aucun cas de découvrir Trèves. On circule dans la rue commerçante.

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Eelke d 2026.02.08

     

Verified

Malfunctioning application App did not work properly, having to restart every time because it did not continue at your arrived location. Also unable to finish due to error in the app.

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Reply from citygame.com 2026.02.09

Jammer om te horen dat de app niet goed werkte tijdens jullie game, dat is natuurlijk erg frustrerend. Onze excuses daarvoor. We nemen dit soort feedback serieus en gebruiken het om de app te verbeteren. Dank je wel dat je dit met ons deelt. Hopelijk mogen we jullie in de toekomst een betere ervaring geven.

Nico v 2026.02.01

     

Verified

Puzzle trip Fun puzzle ride. If you get the answers wrong, you'll go ahead. What if you add a second chance to this? Crossroads were incomprehensible puzzles. Didn't even come close to reality.

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Reply from citygame.com 2026.02.02

Bedankt voor jullie feedback! Fijn dat jullie de puzzeltocht leuk vonden. De suggestie voor een tweede kans bij foute antwoorden nemen we zeker mee. Jammer om te horen dat de kruispunten onduidelijk waren en niet aansloten bij de werkelijkheid, dat gaan we verbeteren. Dank voor het meedenken!

Liwia L 2026.01.20

     

Verified

Review Secrets of Krakow This was a very enjoyable game to play. It took approximately 2.5 hours to complete. The locations were interesting and well chosen, with fun assignments that were not too difficult but still sufficiently challenging.Due to construction work or renovations in the building, a few secrets had to be adjusted, but this did not negatively impact the overall experience. The route was well designed. There were two points in the game that were quite far apart, which required a longer walk, but this was understandable and did not detract from the game.The game was easy to play and also suitable for playing at night. Overall, this is a very fun and well-organized city game that I would definitely recommend.

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Reply from citygame.com 2026.01.21

Thank you very much for this detailed and positive review! We’re happy to hear you enjoyed the game and found the locations interesting, the assignments fun, and the overall challenge well balanced.It’s great to know that the small adjustments due to construction didn’t affect your experience, and that you appreciated the route design and flexibility, even when a longer walk was required. We’re also glad the game was easy to play and worked well at night.Thanks a lot for recommending our city game, and we hope to welcome you again in another city in the future! 😊

Darrell Winfrey 2025.12.28

     

Verified

Great Sherlock Holmes mystery game OMG! It was fantastic! A great mix of a Sherlock Holmes mystery and a tour of Strasbourg. Better if the weather wasn’t so cold.

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Reply from citygame.com 2026.01.01

Thank you for the wonderful review! So happy you loved the mix of mystery and exploring Strasbourg, hopefully next time with warmer weather 😊

NilsDrunen 2025.11.19

     

Verified

Nice team outing Great game! We really enjoyed it during out team outing! Fun questions and nice walking rout through the city. Too bad it was raining

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Reply from citygame.com 2025.11.21

Thank you for your great feedback! We’re really happy to hear that you enjoyed the game during your team outing and liked the mix of fun questions and a nice walking route through the city. Too bad the rain joined you, hopefully next time the weather cooperates!

Selahaddin S 2025.11.17

     

Verified

I love to goon on your toes it was very boring I'm sorry it was game of goon time. it wasn't fun because there were no male strippers the only one was crisis the pig and serge

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Roscoe (Fotios/Fred) Barnes 2025.11.10

     

Verified

A lot of fun! The self guided Sherlock Holmes Mystery in Larnaka was an absolute blast. Once you plug in your information (so you as the sleuth can be praised when you solve the mystery), you are off and running through central Larnaka. There are have four suspects, and you need to investigate their motives and alibis. The mystery tour requires you to go to various locations to receive clues. Sometimes you need to identify a particular item or location in order to receive the clue. The entire game takes about two hours, and it’s a very fun two hours. You see plenty of places, and you are challenged by the clues. I highly recommend this game/event.

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Reply from citygame.com 2025.11.17

Thank you for the amazing review! We’re thrilled you enjoyed solving the Sherlock Holmes Mystery in Larnaka and exploring the city along the way. We hope to see you again for another adventure!

Regine H 2025.11.01

     

Verified

Clear recommendation! Very pretty town. You can park well on the banks of the Ijsel, then you can take the ferry over to the city for very little money. The colorful alleys and pretty houses invite you to stroll and shop and usually there is market somewhere. All around a clear recommendation.

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Reply from citygame.com 2025.11.05

Vielen Dank für Ihre schöne Beschreibung! Es freut uns sehr, dass Ihnen die Stadt so gut gefallen hat und Sie Ihren Besuch genossen haben. Wir hoffen, Sie bald wieder bei einem unserer Spiele begrüßen zu dürfen, vielleicht in einer neuen Stadt zum Entdecken!

Klaus B 2025.10.28

     

Verified

Entertaining and entertaining Was entertaining and entertaining, the point behind the cathedral where it says to go around the church and look for a particular house is misleading and the picture of the house not up to date

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Reply from citygame.com 2025.10.31

Vielen Dank für Ihr positives Feedback und den hilfreichen Hinweis! Es freut uns sehr, dass Ihnen die Tour Spaß gemacht hat. Den Punkt hinter dem Dom und das Bild des Hauses werden wir umgehend überprüfen und aktualisieren, damit die Aufgabe künftig klarer ist. Wir schätzen Ihre Rückmeldung sehr – sie hilft uns, das Erlebnis weiter zu verbessern.

Kathleen K 2025.10.25

     

Verified

City tour different This tour is highly recommended:- entertaining- varied- funny. ...................................................................................................................................

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Reply from citygame.com 2025.10.27

Vielen Dank für Ihre tolle Bewertung! Es freut uns sehr, dass Ihnen die Tour so gut gefallen hat und Sie sie als kurzweilig, abwechslungsreich und lustig empfunden haben. Genau das ist unser Ziel ,Spiel, Spaß und Entdeckung zu verbinden. Wir hoffen, Sie bald wieder bei einem unserer Spiele begrüßen zu dürfen!

Anja V 2025.10.21

     

Verified

A nice relaxing Mood, good food Great lunch with friends, we have been at ease, no pushy staff, but very friendly.Food tasted delicious

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Reply from citygame.com 2025.10.27

Bedankt voor de review! maar volgens mij behoort hij een andere organisatie toe :)