The absolute worst experience ever. Driver was 20 minutes late, and found talking on his phone down the street. The car was filthy when he drove up and filthy inside too. The driver talked about himself and a new business all the way to the airport and would not stop. His driving skills were erratic and dangerous. I informed the company by email when I arrived at my destination and explained how bad the experience was and received no response. Then they sent the same driver to pick me up on my return trip home. He asked me to walk down five drop off locations to meet him, I said no at this point. I had provided my airline and flight itinerary, he should have been at the right location. Then he yelled several times into his iPad to get directions and then he asked me to check if it was correct, it wasn't, I had to give him directions. All this should have been set before I was picked up. I contacted the company again and no one responded at all. Instead they gave me review links, so here it is.
This worked out so well , they were on time and pleasant to work with. I just needed to feel secure about getting to my destination with my littles, I felt nervous traveling alone.
Booking through city captain was an absolute lifesaver for me. The driver was Amazing, the conversation and communication during the drive and before was seamless. We rode from San Diego to Riverside CA. I will look to this company again for all my ride needs in San Diego. Thank you again Cindy from Texas
We booked City Captain because we needed a car seat for our 3 year old son. Yosief provided excellent service! He was punctual, the car seat and car were clean and he even played kid friendly music in the car (and took requests from our son!). We would absolutely book again!
Jonas and Pete were great drivers, on time to pick us up, and very friendly and courteous. The vehicles were very nice, and they had the car seats we requested. Thank you!
Don't hesitate. Book!
Joe was fantastic! He drove a Sprinter van from the SD airport to the Rosarito area and kindly came back to pick us up to return to SD a few days later. Provided us with medical passes as well. He was always on time, efficient, and incredibly friendly. We truly appreciated his warm and helpful attitude. They also had the best price.
Date of experience: 03 September, 2026
Date of experience: 03 September, 2026
Excellent transport from Mexico to San Diego airport
Outstanding service getting from Rosarito Mexico to San Diego airport. Fast, efficient, and smooth. Will definitely use them for future trips!
Date of experience: 07 September, 2026
Date of experience: 07 September, 2026
Excellent shuttle to Mexico!
The shuttle service from San Diego to Mexico was exceptional! The ride was comfortable and timely. The driver was professional and friendly. Highly recommend for anyone needing efficient transportation!
Date of experience: 03 September, 2026
Date of experience: 03 September, 2026
Jonas was excellent. Very pleasant and professional.
Jonas was on time and a complete professional. Would highly recommend
Reply from City Captain Transportation
2026.07.10
Thank you, John! We'll let Jonas know his punctuality and professionalism made a great impression. Reliable, professional chauffeured service is our standard at City Captain Transportation, and we truly appreciate your recommendation. Looking forward to driving you again in San Diego!
Everything was great! Easy communication about pick-up, and the ride home was smooth and easy.
I was looking for a cab company for a large party that had base access in the San Diego area for some business and came across City Captain. Our driver Abraham was timely, professional and very knowledgeable of the area! It was easy to book and work with the business to meet our ever-changing and specific needs. I would use this company again!!
We booked through City Captain Transportation for our trip to LEGOLAND and had such a great experience! We booked round-trip transportation to and from the airport, and our flight ended up being delayed. They were accommodating and adjusted our pickup time without any issues.
We also requested a car seat for our toddler, and one was ready for us when we arrived. Our driver, Yosief, was professional, friendly, and made the ride comfortable. He even played toddler songs for my son during the ride, which was such a thoughtful touch.
We really appreciated how accommodating and family-friendly the entire experience was. Everything went smoothly from start to finish, and we would definitely book with City Captain Transport again! Highly recommend them, especially if you’re traveling with little ones.
Worth it
We booked through City Captain Transport for our trip to LEGOLAND and had such a great experience! We booked round-trip transportation to and from the airport, and our flight ended up being delayed. They were accommodating and adjusted our pickup time without any issues.
We also requested a car seat for our toddler, and one was ready for us when we arrived. Our driver, Yosief, was professional, friendly, and made the ride comfortable. He even played toddler songs for my son during the ride, which was such a thoughtful touch.
We really appreciated how accommodating and family-friendly the entire experience was. Everything went smoothly from start to finish, and we would definitely book with City Captain Transport again! Highly recommend them, especially if you’re traveling with little ones.
Date of experience: 21 August, 2026
Date of experience: 21 August, 2026
Our driver, Yosief, was professional, friendly, and made our tour magical. He had a wonderful personality and was personable, plus knowledgeable. His deluxe Tesla X was smooth, comfortable, and fun! Prices are very reasonable! Thank you!
Wonderful experience. Super kid-friendly. The car seat was ready to go. Frozen music was on the radio. Very kind and helpful driver. Wonderfully professional and communication was prompt. And I really appreciated that I could book the car last minute
Everything was great!
Excellent VIP service
I was looking for a reliable car service to take me from San Diego to Ensenada, and City Captain Transportation provided excellent service. They even took me to get my Multiple Migratory Form (FMM), which made the border crossing much easier. The driver was friendly, knowledgeable, and great to talk to throughout the journey. We took a scenic route, which made the trip even more enjoyable. As a visitor from Australia, I really appreciated that the driver understood exactly what we needed to do at the border and guided us through the process. Overall, the service was professional, helpful, and stress-free. I would definitely recommend City Captain Transportation to anyone travelling between San Diego and Ensenada. Edit: On the return City captain team got us through the San Ysidro crossing from Mexico to USA in less than 10 minutes. I was worried about the traffic coming back from Ensenada and missing my flight from San Diego, but they made sure I was back at the airport hours before my flight. Ridiculously good and now I dont have to stress at an unfamiliar airport.
Failed meet-and-greet: passenger left stranded at baggage claim.
I arranged a VIP airport transfer for an important guest arriving at SAN — a meet-and-greet with residence drop-off. I paid the (rather steep) $45 meet-and-greet surcharge expecting a flawless, professional service. After a long flight, my guest arrived at baggage claim and waited — no driver, no sign, no contact. She was left stranded with luggage and ultimately had to take a taxi to her destination.
I understand things can go wrong, but this was a to-be-paid premium add-on with a clear purpose. There was no proactive communication from the driver or the company, and no resolution offered afterward. Very unprofessional.
To make things even worse, this company had even the audacity to charge me for the failed service — I had to open a dispute with my credit card company. Quite an embarrassment my guest and myself endured, and that still lingers.
I will not be using City Captain again and would caution others considering their service and premium add-ons to think carefully before hiring this transportation company