The 2 stars for Food is not about quality or taste. It's to represent my disappointment with either the corporation or local management, whoever is responsible, for consistently running out of some of the meats prior to my occasionally showing up to order a City Sampler in the 7-7:30PM timeframe. I understand the concept of cost controls, but, really?
Thank you for the shout out about our 'que! We hope to see you again soon!
Lotus Elise2026.08.26
The brisket is as good as it looks. The staff are wonderful and kind and the food came so quick. I had never had the brisket before so they were kind enough to let me try some before buying it. I definitely recommend this City BBQ to anyone who enjoys good food.
Thank you for the shout out about our 'que! We hope to see you again soon!
jessie perez2026.08.18
You must try the ribs with potato salad and a side of corn bread pudding !! It’s the perfect combination, I promise you won’t be disappointed! On my dine experience I was greeted and helped by Giselle and Caroline they make a great team in there ! The place was clean and the service was a 10/10 !
Thank you for the shout out about our 'que! We hope to see you again soon!
Lauren Williams2026.08.08
We submitted an online order. Waited 30 minutes past the time we were told it would be ready. Then was told they ran out of food and couldn’t fulfill the order. What BBQ place runs out of meat on a Saturday at 6pm?? There were 6 people “working” in the back with only 1 cook actually working. So now we have to contact customer service for a full refund. Poor service and the floors were sticky and gross. Won’t be returning.
We're sorry to hear about your experience, Lauren. I can assure you we dont like when we sell out of items earlier than expected. Unfortunately, sometimes we receive large orders with no notice. Because we smoke our meats fresh each day, this can lead to us being short. In addition, due to the time it takes to smoke our meats, we aren't able to recover quickly like other restaurants that specialize in grilling, frying, etc. While we dont like to sell out, ensuring we dont sacrifice quality is more of a priority. I can understand its frustrating when it happens. We hope you will give us another try in the future.
Scott Schultz2026.08.05
The food is always good if they actually have some to sell. The problem is they are always sold out of many items at this location before 7pm. This is the 3rd time in a row. If you consistently run out of items hours before closing, don't you think you should prepare more in the future so you don't run out?
Thanks for sharing your feedback, Scott. We’re glad to hear you enjoy the food! We understand how frustrating it is to find items sold out, and we're working on improving our stock levels to ensure everyone can enjoy their favorites. Your input is valuable to us!
Dennis Chmielewski2026.08.04
Order was correct and delivered to my car promptly.
Dennis, we’re thrilled to hear you enjoyed the Texas Reuben and our Pepsi! Your enthusiasm is contagious and makes our day. Thanks for sharing your experience—hope to see you back for another delicious meal soon!
Liz2026.08.01
Out of brisket?! On at least several recent trips there, they tell us they're out of brisket. It was not late at night either. Both times were during the afternoon to late afternoon. I can understand that from time to time, restaurants may run out of certain dishes, but this is what they do. Brisket is kind of their main dish.
If they're out, the least they can do is post it on their website and put a sign on the door. It is super inconvenient to wait in a long line and spend over an hour of drive time round trip, to be told only when you finally make it to the register!
We appreciate your feedback, Liz. We understand how frustrating it is to find out we’re out of brisket after a long wait. Due to how we smoke our Brisket fresh each day, we may not always be out for the entire day. We may be waiting for more to come off the smoker. I do understand how frustrating it can be to not see this on the website before you head to see us. We will work on being more proactive when we are getting low on product instead of waiting until it is completely sold out. We would love to make it up to you. Please email me at jpriepot@citybbq.com so I can help. I look forward to hearing from you.
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