Ciao Tours Reviews

Chelsea Picone 2026.06.12

     

Our trip to Sardinia was truly the trip of a lifetime, and we couldn’t be more grateful to Ciao Tours for making it happen. Everything was perfectly organized from start to finish, which allowed us to relax and enjoy every moment without any stress or worry. Our Italian contact was absolutely wonderful—always available, incredibly responsive, and so helpful whenever we had questions or needed assistance. Knowing we had someone reliable to reach out to at any time made the experience even more enjoyable. The entire trip was seamless, well-coordinated, and exceeded all of our expectations. We highly recommend Ciao Tours to anyone looking for an unforgettable travel experience. Thank you for helping create memories we’ll cherish forever!

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Reply from Ciao Tours 2026.06.12

Thank you so much for your kind words and for choosing to travel with Ciao Tours, Chelsea! We are absolutely thrilled to hear that your trip to Sardinia was truly a trip of a lifetime!

We always want our guests to be able to relax and enjoy every single moment without any stress, so hearing that the trip was seamless and exceeded your expectations means everything to us. Our on-the-ground contact takes great pride in being available and responsive, and we’re so glad that having that reliable support gave you extra peace of mind throughout your journey.

Thank you for the high recommendation and for trusting us to help create these lifelong memories. We would love to welcome you back whenever you are ready to plan your next unforgettable experience!

Andrea Rowe 2026.06.12

     

We’ve used Ciao tours to plan and organize several trips to Italy, Spain and Portugal. Our latest trip was three weeks in Sicily. They really listened to what we thought we wanted to do and then figured out how to produce it and enhance it. (And when I lost my watch in a pillow case in our Catania hotel, they helped find it and had it delivered to our hotel in Syracuse. So helpful!) We couldn’t have asked for better creativity and attention to the details.. We will travel with them again!

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Reply from Ciao Tours 2026.06.12

Hi Andrea! Thank you so much for your kind words and for choosing to travel with Ciao Tours for so many of your journeys. It is an absolute honor to have helped you explore Italy, Spain, Portugal, and now beautiful Sicily!

We love taking your ideas and turning them into an enhanced, seamless itinerary, so hearing that you enjoyed our team's creativity and attention to detail means the world to us. And we are so glad we could help track down and safely deliver your watch from Catania to Syracuse—that is exactly what our on-the-ground support is there for!

Thank you for your continued trust in us over the years, and we are already looking forward to planning your next amazing adventure with us!

Karen Martin 2026.06.08

     

Outstanding trip to Italy My husband and I highly recommend Ciao Tours! We had a 3 week trip to Italy in April/May 2026, and it was amazing! Rachelle’s expertise helping us plan the trip was so much appreciated. The trip truly was a dream come true for us. She listened to our interests and needs and planned a trip that suited us well. Farzam’s communication leading up to the trip was efficient and informative. Claudia’s support while we were in Italy was truly outstanding. It was so nice to hear from her each day with the details of where to meet our guides or drivers as well as her tips for tips for the train trips. All of our private guides were excellent, and we learned so much from them. They were friendly, warm, intelligent and tailored the experiences for us. The accommodations were all perfect—in both location, amenities and service. We could not have asked for better service or support while we were on our trip. We traveled to the Puglia region, Rome, Florence, Cinque Terre, Tuscany and Venice. We definitely would use Ciao Tours to plan another trip in the future!
Date of experience: 13 May, 2026

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Holly K 2026.06.07

     

My husband and I had one of the best travel experiences of our lives recently in Italy, and Ciao Tours made it happen. They made it so easy to work with them, and their 28 years of experience in the business meant we knew we could count on their recommendations. The process started of with our Custom Tour Designer, Joanna, crafting an excellent tour package proposal based on our interests and budget. Joanna and everyone at Ciao in the Calgary office were very accessible and communicative, answering every question we had. They also provided a list of useful tips to make the most of our trip (about clothing, tipping, Italian way of life.) Claudia was then our on-the-ground tour contact in Italy and was in touch with us daily, providing tour tickets (electronic) and letting us know where to meet our drivers for the various tours. It was very reassuring to know that if we were to have any issues, someone locally-based could help us. (Thankfully there were no issues and everything went smoothly.) An overview of our trip: - Started in Rome with a private guided tour of the Colosseum and Ancient Rome - Took the train to Florence, a spectactular city where we enjoyed: - full day private guided wine/food tour of two wineries in the Chianti area - four-hour private guided tour of iconic landmarks in Florence - four-hour "skip the line" small group tour of two museums to see the works of Da Vinci, Michelangelo, Raphael (and many others) - unguided day trip to the beautiful town of Siena. We then took the train to the seaside town Monterosso al Mare in Cinque Terre, where we were treated to a private guided cycling tour (a highlight of the trip), a few days of unguided exploring, and an excellent private wine/food tour in the town of Rapallo. Finally, we boarded the train back to Rome for an overnight stay before heading back to Canada. We were so impressed with all that Ciao Tours provided: from private transfers to and from airports, train stations and hotels to guided tours with professional, friendly, knowledgeable guides in clean, comfortable vehicles (all were Mercedes) to the very best hotels in convenient and interesting locations. Every detail was attended to by Ciao. We rate them 5 stars, highly recommend Ciao and will definitely book with them again. Thank you to the planning team and all the guides and drivers at Ciao - you made our trip absolutely outstanding.

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Reply from Ciao Tours 2026.06.08

Thank you so much for taking the time to share such a detailed and thoughtful review of your Italian adventure, Holly! Knowing that this was one of the best travel experiences of your lives truly makes our day!

We are so glad the process felt smooth right from the start. Joanna and the rest of our Calgary team love tailoring these custom packages to perfectly match your interests and budget, and Claudia takes great pride in providing that daily on-the-ground reassurance.

Your itinerary sounds like it was absolutely spectacular—from the history in Rome and the wine tours in Chianti to that private cycling tour in Cinque Terre! We're also glad you enjoyed the comfort of the private Mercedes transfers and the convenient locations of your hotels.

Thank you for trusting Ciao Tours with your holiday memories, for the 5-star rating, and for the high recommendation. We are already looking forward to welcoming you back for your next outstanding journey!

Karen Ivan 2026.06.07

     

Ciao Tours planned a 3 week trip to Italy for my husband and I and we had an amazing trip! It was so relaxing knowing that our drivers, tours, transportation and guides were all booked and reconfirmed on a daily basis, so all we had to do was to enjoy each day, which is exactly what we did!! We had a car rental for 4 days and were given great driving directions to sites/tours and even to where we could park in the various towns we visited. The drivers were very professional, the tour guides were very knowledgeable and we had great accommodations. Our Ciao contact in Italy (Didi)) was amazing and it was reassuring to know if we needed anything or had any questions, she was only a click away on Whatsapp. We highly recommend Ciao Tours and look forward to working with them again in the future.

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Reply from Ciao Tours 2026.06.08

Hi Karen! Thank you so much for your kind words and for choosing to travel with Ciao Tours. We are absolutely thrilled to hear that you and your husband had such an amazing 3-week trip!

It is wonderful to know that having your transportation and guides reconfirmed daily allowed you to simply relax and enjoy each day. Navigating Italian towns by car can sometimes feel daunting, so we’re glad those specific driving and parking directions kept things stress-free for your 4 days with the rental. Didi really is amazing, and we’re so happy that having her just a click away on WhatsApp gave you that extra reassurance.

Thank you for the high recommendation, and we look forward to working with you again on your future adventures!

Veronica Stewart-Cameron 2026.06.04

     

Great tour company! Used them years ago to take our kids on a Vatican tour and still talk about it. Decided to have them plan our tour to Naples and we were thrilled! The tour guides, drivers, hotel were all great. The Calgary crew were so helpful in planning this spectacular action. We’re already trying to decide what our next trip with them will be!

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Reply from Ciao Tours 2026.06.05

Hi Veronica! Thank you so much for your kind words and for choosing to travel with Ciao Tours again. Knowing that you and your family still talk about that Vatican tour from years ago is the ultimate compliment for us!

We are thrilled that your latest journey to Naples was just as spectacular. Our Calgary crew absolutely loved helping you plan this adventure, and we're so glad the guides, drivers, and hotels hit the mark once again.

Thank you for your continued trust in us over the years. We can't wait to help you figure out where your next trip with Ciao Tours will take you!

YOGI 2026.05.30

     

Bellissima Italia This was our second time using Ciao Tours. They put together a package for us 20 years ago which was so memorable we decided to use their services again for our 23 anniversary. They did not disappoint, our trip to a wedding venue south of Florence with perfect! Attention to detail is one of the things they specialize in, from plane, train tickets to arranging the private drivers. This part ran flawlessly! Our transfer to the Amalfi Coast was easy by train and private car. The hotels they booked were both picture perfect, located on cliffs overlooking the coast. Their recommendations for restaurants were wonderful as were several hikes, especially Pathway of the Gods near Positano. Their recommendations for the last few days in Rome were fabulous putting into a suite in downtown Rome within walking distance of the Vatican, Colosseum, Trevi Fountain and more. Ciao Tour surpassed our of trip 20 years ago, which we thought we would never do. Put yourself in their hands and see what Italy has to offer.

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Reply from Ciao Tours 2026.06.01

Hi Yogi! Thank you so much for choosing to celebrate your 23rd anniversary with us. Welcoming you back after 20 years is an absolute honor, and hearing that we managed to top your first memorable trip with us truly brings a smile to our entire team's face!

We are thrilled that everything from the wedding venue south of Florence to your cliffside stays on the Amalfi Coast was picture-perfect. It sounds like you had an incredible mix of adventure on the Path of the Gods and seamless exploring in Rome. Ensuring those train and driver transfers run flawlessly is exactly what we aim for so you can just relax and enjoy the magic of Italy.

Thank you so much for your decades of trust in Ciao Tours, and happy anniversary to you both!

miranda jones 2026.05.30

     

Ciao tours were recommended to me, and as a solo traveller to Italy I’m so happy to have had such a great experience. Having a personal tour guide in Siena was fantastic, and Claudia checked in with me before and after every change of location. I felt very secure knowing she was always just a WhatsApp away. All my drivers were fantastic and explanations on how to use the trains were clear. I was very happy with the hotels selected and all my experiences were positive.

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Reply from Ciao Tours 2026.06.01

Thank you so much for sharing your experience, Miranda! We know that taking on a solo journey can feel like a big step, so hearing that you felt safe, secure, and well-supported throughout your time in Italy truly means everything to us.

We are so glad the recommendation led you to Ciao Tours! Claudia is wonderful at maintaining that seamless connection, and it's great to hear that having her just a WhatsApp away gave you peace of mind. We're also thrilled you enjoyed your guide in Siena, your fantastic drivers, and that the train connections were smooth and clear.

Thank you for choosing us for your Italian adventure, and we are so happy we could deliver such a positive experience for you!

YOGI 2026.05.29

     

Bellissima Italia This was our second time using Ciao Tours. They put together a package for us 20 years ago which was so memorable we decided to use their services again for our 23 anniversary. They did not disappoint, our trip to a wedding venue south of Florence with perfect! Attention to detail is one of the things they specialize in, from plane, train tickets to arranging the private drivers. This part ran flawlessly! Our transfer to the Amalfi Coast was easy by train and private car. The hotels they booked were both picture perfect, located on cliffs overlooking the coast. Their recommendations for restaurants were wonderful as were several hikes, especially Pathway of the Gods near Positano. Their recommendations for the last few days in Rome were fabulous putting into a suite in downtown Rome within walking distance of the Vatican, Colosseum, Trevi Fountain and more. Ciao Tour surpassed our of trip 20 years ago, which we thought we would never do. Put yourself in their hands and see what Italy has to offer.
Date of experience: 23 May, 2026

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Laurie Stasiewicz 2026.05.20

     

Ciao tours planned a trip to Italy for my husband and I. It was an amazing trip. From Sara, Ali, Didi they gave us a trip of a lifetime. Everything went perfectly. Every driver was on time. Every personal tour guide was awesome especially Veronica in Cinque de Terre. We really enjoyed our day with her. We couldn’t have asked for anything to go more smoothly. I have already recommended them to friends.

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Reply from Ciao Tours 2026.05.21

Hi Laurie! Thank you so much for this wonderful feedback and for recommending us to your friends—that is truly the best compliment we can receive.

We are absolutely thrilled to hear that you and your husband had a trip of a lifetime! Sara, Ali, and Didi love putting these seamless itineraries together, and they will be so happy to hear their efforts hit the mark. We will also be sure to pass along your special shout-out to Veronica in Cinque Terre. She is fantastic at what she does, and we are so glad you enjoyed your day exploring with her.

Thank you for trusting us with your Italian adventure, and we hope to help you plan another smooth journey in the future!

Marv Martin 2026.05.18

     

Hi Ali, Rita and Ciao team I wanted to let you know our holiday in Italy was outstanding and you and your team made it that way. You guys listened to what we wanted to do and what we wanted this holiday to look like. Well you guys nailed it!!! Our local point of contact, Claudia was amazing keeping in touch daily while we were in Italy and was so friendly and accommodating. She always let us know who would be picking us up and at what time. She ensured our needs were met and exceeded expectations. She is a gem! The rest of your team, drivers, guides were simply fantastic. The hotels and restaurants and activities you guys picks for us was exactly what we wanted. Every driver was always on time and waiting for us. We were a tad nervous never being on a major trip like this and you guys did everything you said you would do, and much more. We highly recommend Ciao tours and their services Thank you for everything Marv & Tracey May 2026

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Reply from Ciao Tours 2026.05.19

Hi Marv and Tracey! Thank you so much for this incredible review. Hearing that we "nailed it" for your first major trip truly means the world to our team.

It is completely natural to feel a tad nervous before an adventure like this, and we are so glad we could provide that peace of mind and seamless execution. Claudia really is a gem, and we will be sure to pass along your wonderful praise to her, as well as to our fantastic drivers and guides. They take so much pride in ensuring you are perfectly taken care of every single day.

Thank you for trusting us with your holiday memories and for the high recommendation. We would love to welcome you back whenever you're ready for the next destination!

Cay Jacobson 2026.05.02

     

This is my 2nd trip with Ciao Tours curating the itinerary. Their attention to detail and my interests is what brought me back to them to do the 2nd Italy trip. The itinerary was specifically geared to our interests as well as our limitations (walking). We always felt well taken care of from the moment we landed in Venice to when we left from Rome. Even the private guides we had in Venice and Florence made sure to address the limitations in walking. The group tours were also wonderful. Our contact with Ciao checked in everyday and was able to answer any questions or address any concerns. It was a fantastic trip and I will use them again.

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Reply from Ciao Tours 2026.05.04

Dear Cay, It was such a pleasure to help you curate your second journey through Italy. There is no greater compliment than a returning guest, and we are so happy to hear that this trip was just as memorable as the first.
We truly believe that travel should be accessible and enjoyable for everyone. We’re delighted that our teams in Venice and Florence, as well as our daily support staff, ensured you felt well taken care of and comfortable throughout your travels. Hearing that the itinerary perfectly balanced your interests with your specific needs is exactly what we strive for!
Thank you for your continued trust in us. We’re already looking forward to trip number three whenever you're ready!

Linda 2026.04.27

     

Ciao Tours assisted us in planning an 11 day trip to Bologna, Italy and we could not not have been more happy with their service. They listened to what our "wants" were for the trip and turned that into an itinerary that we were extremely pleased with. From the tour guides they set up for us to the personal driver and to having Didi as an in country resource who checked in with us every day - our expectations were not only met but exceeded! The personal tour guides in Bologna and Florence were knowledgeable, professional and friendly. Our train trip to Florence for the day went perfectly as well. It was very assuring to have all of the details covered and all we had to do was show up and enjoy! We would not hesitate to use them again in the future for another trip!

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Reply from Ciao Tours 2026.04.28

Thank you so much for your 5-star review, Linda! We are thrilled to hear that your trip to Italy was absolutely perfect.

It was a pleasure working with you to fine-tune your itinerary until it was just right. We’re also glad you enjoyed the support from our team on the ground; Didi and the rest of our staff in Italy take great pride in being there for our clients every step of the way.

We truly appreciate the high recommendation and look forward to helping you plan your next adventure!

Linda Camp 2026.01.04

     

Ciao Tours did an amazing job planning our 8-day Italian adventure from Rome to Naples to Sorrento to the Amalfi Coast to beautiful Capri Island. Our transfers between cities, whether by high-speed train or private driver, were seamless (thank you, Deana!). We enjoyed incredible private walking tours of historic sites with the most amazing guides (Daniele, Mike, and Luciana) who were extremely knowledgeable, communicative, and fun. A most memorable trip! ❤️🇮🇹

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Reply from Ciao Tours 2026.01.05

Linda, Thank you for such a detailed and thoughtful review! We are so glad we could help orchestrate your 8-day Italian adventure. The photos you shared are absolutely spectacular and seeing you with our guides and enjoying the beauty of Capri and the coast really brings the trip to life for us!
We are thrilled to hear that the logistics were seamless; Deana works so hard behind the scenes to make those city transfers effortless. It’s also wonderful to know that Daniele, Mike, and Luciana made your walking tours so memorable. They take great pride in being more than just experts—they love being fun and engaging companions for our guests!
Thank you for trusting Ciao Tours with your memories. We hope to see you back in Italy again soon!

Jennifer King 2026.01.04

     

Ciao Tours did an exceptional job booking our dream trip to Italy. They listened to all our wishes and planned a seamless trip with many destinations. We loved the private cooking class is Tuscany. Our favorite was the Amalfi coast. I would use Ciao Tours again and highly recommend them.

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Reply from Ciao Tours 2026.01.05

Jennifer, Thank you so much for your kind words and the high recommendation! It was truly our pleasure to help bring your dream trip to Italy to life.
We are delighted that the itinerary felt seamless across so many destinations. That private cooking class in Tuscany is always a guest favorite—there’s nothing quite like learning those local traditions in such a beautiful setting! We’re also so glad you enjoyed the Amalfi Coast; it’s a truly special corner of the world.
Knowing that we met all your wishes means everything to us. We look forward to the opportunity to welcome you back for another adventure whenever you're ready!

Margot Fletcher 2026.01.04

     

I cannot say enough, amazing words to express our gratitude and the satisfaction using ciao tours. SARA who initially helped us book our itinerary went above and beyond! Our contact in Italy Dede was so helpful. Our tour guides were amazing! Francisco, our driver down the Amalfi coast was fantastic. We are planning our next trip in September and definitely using ciao tours!

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Reply from Ciao Tours 2026.01.05

Thank you so much for your glowing review, Margot! We are beyond thrilled to hear that your experience with Ciao Tours was so memorable. We absolutely love seeing photos of our clients enjoying their trip—it truly makes our day to see those smiles in such beautiful settings!
It’s wonderful to know that Sara took such great care of you during the planning process, and we will be sure to pass along your kind words to Didi, our fantastic guides, and Francisco. We're so glad they could help make your time on the Amalfi Coast so special.
There is no higher compliment than a returning guest. We can’t wait to help you plan your next adventure this September!

Lisa Buss 2025.12.05

     

Ciao Tours was very attentive to our particular desires for visiting Italy. They gave us many options and were patient as I added or substacted tours to fit our schedule. It was a wonderful trip, especially not needing to worry about where to stay or how to get to where we were going. The Italy group checked in with us daily and promptly answered any questions we had. I feel like we left Italy as friends, even shared some pictures with them. Seriously, everything was absolutely perfect! I HIGHLY recommend Ciao Tours, and if we ever get back to Italy, I would not hesitate to ask them to plan the trip. Well done everyone!

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Reply from Ciao Tours 2025.12.08

Thank you so much for your wonderful review, Lisa! We’re truly delighted to hear that your trip to Italy was everything you hoped for and more. It was our pleasure to tailor the itinerary to your wishes and make sure every detail felt effortless while you were traveling. Our Italy team will be thrilled to know their daily check-ins and support made a difference — they loved getting to know you and sharing in your experiences. Feeling like friends at the end of a journey is exactly what we hope for. We’re so grateful for your recommendation, and we would be honoured to help you plan another unforgettable Italian adventure whenever you return.
Grazie mille from all of us at Ciao Tours!

Margaret Melhorn 2025.11.12

     

We just returned from almost three weeks in Italy. This is the third time we have used Ciao Tours and are very happy that we did. We toured around Sicily and visited Calabria and Naples. All the arrangements were made, the hotels were great, and the guides excellent. We really appreciated Giuseppe in Naples and Mike in Syracuse. We saw and did so much and Ciao was super helpful all the way.

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Reply from Ciao Tours 2023.10.18

Dear Margaret, thank you so much for choosing Ciao Tours once again for your recent trip to Italy! We're thrilled to hear that you had another fantastic experience with us.
We appreciate your feedback and are happy to hear that all the arrangements, including the hotels and guides, and experiences met your expectations.
Your kind words mean a lot to us, and we truly appreciate your continued trust in Ciao Tours. We look forward to helping you plan more unforgettable adventures in the future.

Lucy Johnson 2025.10.25

     

This is our second trip with Ciao Tours. Both trips have been fantastic. We highly recommend them and have done so to our friends and family.

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Reply from Ciao Tours 2025.10.28

Lucy, Thank you so much for this great review! We are so honored to hear that both of your trips with Ciao Tours have been fantastic. There is no higher compliment than serving a returning client, and we're especially grateful that you've been highly recommending us to your friends and family. Word-of-mouth like yours means the world to us! We’re ready when you are to start planning your next memorable trip!

Julie Korff 2025.10.16

     

My husband and I and our best friends planned this trip for over a year to celebrate our birthdays. I can't say enough good about the level of service that Ciao Tours gave us for our recent trip to Italy. From the initial planning to service while we were there was exceptional!!! Special thanks to Didi, Sara, Ali and Farzam for helping to make our trip exceptional. I can't imagine taking an overseas trip without their guidance and service. THANK YOU!!!

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Reply from Ciao Tours 2025.10.16

Wow, thank you, Julie!!! It’s incredible to hear that your much-anticipated birthday celebration trip to Italy was exceptional, and we're thrilled Ciao Tours could deliver that level of service! We are very proud of our team, and we sincerely appreciate you giving special thanks to Didi, Sara, Ali, and Farzam for their efforts. We're so grateful for your trust and look forward to guiding you, your husband, and your friends on your next adventure!