Verified Company
Looks great from the outside and the staff is very friendly but the second floor smelled like chlorine and damp, wet carpet.
The room had a large stain on the carpet, and the refrigerator was a little dirty with a long hair in it. (See pictures)
The TV does not have Netflix or YouTube, but the remote has buttons for it 🥴. I called the front desk, and it was confirmed that there is no internet on the TV, no Netflix, and no YouTube, but I can use a FireStick or laptop to connect. I wish I would have known this, but I'm glad I brought my iPad.
The walls and floors are extremely thin because I can hear every single door slam on this floor. And it slams very hard and very loud, waking me out of my sleep. The pillows deflate to little flat sheets, I could barely sleep. I tossed and turned all night. The mattress is normal, not too hard or soft.
The breakfast was lackluster. You made your own waffles, which is totally fine, and they were good. They had these small omelets with cheese, but they were cooked hard. The bacon was good. The biggest issue was that we couldn't take our breakfast to our rooms. Which is so weird because the dining space is not that big at all. So we are all cramped in this tiny dining space and if there are no seats, then you have to just stand up and eat. That is not hospitable at all.
I have no idea how this place got so many 5 star reviews, but it should be a 3.5 to 3.7 stars. I definitely will not be coming back.
Reply from Country Inn & Suites by Radisson, Bolingbrook, I-55
2025.05.24
Dear Lynda,
We appreciate your detailed review for your stay with us. We sincerely apologies for the inconvenience it may have caused due to several issues you have experienced during your stay. This is definitely not our guests usually experience during their stay with us.
Yes, there is no online streaming available as long as guest have their own fire sticks. Its one of the privacy/safety concern and we surely avoided that by not keeping online streaming in our TVs. We are extremely disappointed to hear about our most loved breakfast options and highly rated most comfortable beds not being up to your expectations. We do understand the inconvenience due to limited seating space (30) in the breakfast area and that is the reason on busy hours we do make exceptions for our guests taking the breakfast to the rooms. We even offer the meeting room to large groups so they can enjoy the breakfast in rush hours. We take huge pride in offering excellent hospitality experience to our guests during their stay with us and we believe that must be the reason for our highest ratings in the TOWN. Please be rest assured that we do take cleanliness, and hospitality seriously to offer everything to our guests and sometimes we do lack due to human error. We hope you will enjoy your rest of the stay with us and give us another opportunity to serve you with superior guest experience on your next stay.
We appreciate your detailed review for your stay with us. We sincerely apologies for the inconvenience it may have caused due to several issues you have experienced during your stay. This is definitely not our guests usually experience during their stay with us.
Yes, there is no online streaming available as long as guest have their own fire sticks. Its one of the privacy/safety concern and we surely avoided that by not keeping online streaming in our TVs. We are extremely disappointed to hear about our most loved breakfast options and highly rated most comfortable beds not being up to your expectations. We do understand the inconvenience due to limited seating space (30) in the breakfast area and that is the reason on busy hours we do make exceptions for our guests taking the breakfast to the rooms. We even offer the meeting room to large groups so they can enjoy the breakfast in rush hours. We take huge pride in offering excellent hospitality experience to our guests during their stay with us and we believe that must be the reason for our highest ratings in the TOWN. Please be rest assured that we do take cleanliness, and hospitality seriously to offer everything to our guests and sometimes we do lack due to human error. We hope you will enjoy your rest of the stay with us and give us another opportunity to serve you with superior guest experience on your next stay.
