Chaplins

chaplins.co.uk

Chaplins Reviews

Excellent rating
4.7
93 reviews Verified
Chaplins
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Reviews ( 93 ) 4.7

David saxby
David saxby
2024.06.26
Excellent service as always by Chaplins. They endeavour to help and sort out any issues with the furniture ordered. I would recomend Chaplins for your future purchases
Reply from Chaplins 2024.04.30
Hi David, many thanks for your 5-star review. We hope to hear from you again soon!
Dirk Gough
Dirk Gough
2024.06.17
Ordered a table light from Chaplins over the phone. The company have kept me updated of its availability and have advised when the item became available as well as inquiring regarding the best delivery date. Excellent customer service.
Reply from Chaplins 2024.06.19
Many thanks Dirk for the 5 star review... Enjoy using your lovely table lamp!
Chris Leybourne
Chris Leybourne
2024.05.23
First Class Customer Care Service - listened, investigated, and successfully resolved the issue. Excellent communication at every stage. Very appreciative of the friendly team. Thank you.
Reply from Chaplins 2024.05.28
Many thanks Chris for the great review!
K LK
K LK
2024.05.09
Loretta at Chaplins was fantastically helpful and patient providing many different fabric samples to be sent to me. Really pleased with the Verpan stool.
Reply from Chaplins 2024.05.10
Many thanks for the 5 star review Kate. I will pass on your kind words to Loretta. The stool looks fab!
Greg
Greg
2024.05.09
Superb experience with Chaplins. Melvin took the time with us to get exactly the sofa we wanted, and Francesco's delivery team made for a wonderful delivery experience. Highly recommend!
Reply from Chaplins 2024.05.10
Many thanks Greg. So pleased to hear you had a great experience from start to finish! Hope to see you again soon.
aga sz
aga sz
2024.05.08
Amazing company and stuff . I buy from Chaplins many stuff like table, chair , mirror etc all Italian company to design my bedroom and dining room , all looks amazing , stuff are very hopeful and friendly , very recommended !
Reply from Chaplins 2024.05.09
Many thanks Aga for the 5 star review!
sophie mcelligott
sophie mcelligott
2024.05.08
Chaplins is by far the most impressive place to go for some of the most beautiful furniture, the team are amazing - all of them so helpful, kind and understanding. Normally don't really enjoy buying anything online, but the customer service makes it feel very personal. Never usually leave reviews but couldn't recommend Chaplins enough, there are a few gems in the world and this is one of them.
Reply from Chaplins 2024.05.08
Thanks Sophie! That is so kind of you to leave such an amazing review. I will pass on your comments to the whole team. We hope to hear from you again soon!
Nicola Cecutti
Nicola Cecutti
2024.05.02
I was completely impressed with Chaplins professionalism and customer service. I had my new sofa delivered today and the delivery guys had to disassemble it to go through the door. They made it very easy and fuss free. I highly recommend this company.
Reply from Chaplins 2024.05.03
Many thanks Nicola for your kind words. So pleased to hear you had a great experience from start to finish. I will pass on your review to the team!
Maria Eugênia Samy Pereira
Maria Eugênia Samy Pereira
2024.04.25
Absolutely outstanding service. From purchasing the light fixture to their after-sales support, I was thoroughly impressed. Their customer service team went above and beyond, setting a new standard. Highly recommend this shop to anyone in need of quality products and exceptional service. Thanks again.
Reply from Chaplins 2024.04.30
Thank you Maria for your kind words. We pride ourselves on our service levels from the ordering process to delivery and beyond. Enjoy your lovely new chandelier!
John Dyer
John Dyer
2024.04.24
Excellent service from ordering to delivery and the fitting of the console.
Reply from Chaplins 2024.04.30
Many thanks for great review John. I will pass on your comments to Loretta and the logistics team!
Ian MacFarlane
Ian MacFarlane
2024.04.20
We recently bought a number of items from Chaplins over several months and have enjoyed a very friendly and professional experience. Colin Mitchell in particular has been extremely helpful and has advised us on all aspects of our choices and we have ended up with some fabulous furniture. I would have no hesitation in recommending Chaplins, and specifically Colin.
Alan Wheatley
Alan Wheatley
2024.04.13
Very professional company to deal with
Reply from Chaplins 2024.04.15
Many thanks Alan for the 5-star review
Lisa G
Lisa G
2024.04.11
Redesigning our family room was a long process but very much made simpler by the design expertise and experience of professionals at Chaplins. We had an issue with one order which was quickly resolved. The after sales service is excellent and we will definitely be using Chaplins again.
Reply from Chaplins 2024.04.11
Thank you Lisa for the 5 star review! We look forward to serving you again soon.
L Remedios
L Remedios
2024.03.18
Fantastic customer service, we were made to feel truly valued from initial purchase at the showroom (with the ever helpful Paul) through to the logistics/warehouse staff (Francesco and Stuart, who were faultless). Very highly recommended!
Reply from Chaplins 2024.03.18
Many thanks for the great 5-star review! I will pass on your kind words to the whole team. We hope to see you again soon!
SugarSweet Video Productions
SugarSweet Video Productions
2024.03.13
I needed some spare feet for my Ligne Roset Sala chairs, and Miriam from Chaplins was so helpful, even chasing up for me. My chairs, which are over 10 years old and in daily use, are now totally as good as new again!
Reply from Chaplins 2024.03.14
Many thanks for your 5 star review! We like to think all customers are customers for life and that is one of the main reasons we have been around for over 30 years! We hope to hear from you again soon!
Charlie Blower
Charlie Blower
2024.03.03
We booked a visit to Chaplins on a visit from Singapore. We wandered in late and browsed around the amazing selection of beautiful pieces including a stunning Italian dining table. We went upstairs to see even more and found the wonderful Italian sofa section. Asking for help, we met Colin, who we learned was assigned to look after us. He was extremely helpful and showed us a number of potential pieces. And even took the rough sketch of our flat plan to show us how the items would look in the limited space that we have. Colin was extremely patient and showed us various configurations with different models. Colin recently followed up to see if he could offer any help. Ultimately, we decided to buy a different range from another location. But we would recommend Colin from Chaplins anytime. Well worth a visit. Thank you Colin.
Reply from Chaplins 2024.03.04
Hi Charlie, thank you so much for taking the time to write such a glowing review, even though you went for something else in the end! It just goes to show what a great impression Colin must've left. Hopefully see you again in the future.
Toktam H
Toktam H
2024.03.02
They have a good welcoming gesture for motivating costumer to buy but after the purchase is done there isn’t any customer service! I bought a designer wall clock a year and half ago and it never worked properly! Even though I emailed a few times but nobody is answering!!
Reply from Chaplins 2024.03.05
Hi Toktam, Apologies for any inconvenience this may have caused. We have looked into it and your sales representative has been in contact with you to try and get this issue resolved without any further delays. We look forward to hearing from you so we can arrange a repair or replacement.
Liya Zlotnik
Liya Zlotnik
2024.02.29
Brilliant experience with Chaplins from the guidance in the showroom to the order and delivery and to the aftercare. Very helpful responsive and professional. Gave excellent advice and no sales pressure. Offer excellent choice of European designers
Reply from Chaplins 2024.02.29
Many thanks Liya for the 5 star review! We pride ourselves on our high service levels and never want to come across too 'salesy' as the quality of the products speak for themselves! We hope to see you again soon.
Bryan Womersley
Bryan Womersley
2024.02.15
We visited Chaplins earlier this year for the first time and were very impressed with the wide range of top quality furniture on show. Simon, the M.D. , came across to introduce himself and gave us a lot of useful guidance, Paul Hart handled our visit and order with expertise and patience ( we are very careful with our choices!) and Francesco and Miriam in Customer Service handled the delivery and back up with care. They are now our "go to" showroom for top quality furniture and our thanks to all the staff we dealt with. The subsequent back up has been professional - there was a small transit damage on one item and this has now been replaced and is perfect
Reply from Chaplins 2023.12.11
Many thanks Bryan for your kind words. We like to think that our clients are clients for life, which is why our service doesn’t end at the point of sale! We look forward to welcoming you into our showroom when you are ready to add to your collection!
Ann Sugarman
Ann Sugarman
2024.02.12
Beautiful furniture and fantastic service. We had a tiny problem with the colour of the items we bought. The aftersales service was amazing. Our replacements have been ordered and we look forward to receiving them. We will definitely go back if we need any further items of furniture. Thank you!
Reply from Chaplins 2024.02.12
Many thanks Ann for the 5 star review! So pleased to hear we were able to find a suitable replacement for you. Hope to hear from you again soon.