Carl gets 100% for customer service, even after he's taken your money!
Carl designed a conservatory in consultation with ourselves and a couple of years later it is still proving to be our favourite room in the house. I do not like bright sunlight and Carl recommended a tinted glass roof, the effect of which I can best describe as wearing sunglasses, and it's fabulous.
Efficient, professional, and genuinely helpful
Castle Windows were brilliant from start to finish. The team kept everything clean and tidy throughout the job, and they managed the brickwork element really well, making sure everything was finished to a high standard. They were efficient, professional, and genuinely helpful when it came to thinking through our choices, offering useful advice without any pressure. Really pleased with the whole experience and would happily recommend them.
Castle Windows were brilliant from start to finish. The team kept everything clean and tidy throughout the job, and they managed the brickwork element really well, making sure everything was finished to a high standard. They were efficient, professional, and genuinely helpful when it came to thinking through our choices, offering useful advice without any pressure. Really pleased with the whole experience and would happily recommend them.
Faultless Service
Carl came to measure up and talk through the options. He showed me a mock up of how the windows would look on my house, which was really helpful. There was additional discount, as a returning customer (I had a conservatory previously) which was much appreciated. We agreed the contract & fitting date.
On the fitting days the 2 lads arrived promptly and worked extremely quickly. They were very professional, but friendly. They put a dust sheet down to cover my carpet and cleaned up after themselves.
I cannot recommend Castle Windows highly enough. The experience was superb from the start.
Castle Windows built my conservatory four years ago. I was so pleased with the result that they were the only company I approached for a quote to fit replacement windows and glass to the porch.
Carl came to measure up and talk through the options with me. He was able to show me a mock up of how the windows would look on my house on the TV screen, which was really helpful. There was additional discount, because I was a returning customer - which was much appreciated. We agreed the contract and fitting date. I was sent a reminder of the fitting one week before.
On both days of the fitting the two lads arrived promptly and worked extremely quickly. They were very professional, but friendly and made an excellent job. They put a dust sheet down to cover my stair carpet and cleaned up after themselves. I was shown how to open the windows to be able to clean the external glass. Nothing was too much trouble.
I cannot recommend Castle Windows highly enough. The experience was superb from start to finish.
Verified
Faultless Service
Castle Windows built my conservatory four years ago. I was so pleased with the result that they were the only company I approached for a quote to fit replacement windows and additional glass to the porch. Carl came to measure up and talk through the options with me. He was able to show me a mock up of how the windows would look on my house on the TV screen, which was really helpful. There was additional discount, because I was a returning customer - which was much appreciated. We agreed the contract and fitting date. I was sent a reminder of the fitting one week before. On both days of the fitting the two lads arrived promptly and worked extremely quickly. They were very professional, but friendly and made an excellent job. They put a dust sheet down to cover my stair carpet and cleaned up after themselves. I was shown how to open the windows to be able to clean the external glass. Nothing was too much trouble. I cannot recommend Castle Windows highly enough. The experience was superb from start to finish.
This company will take your money and run no after sales They will go back on there word false promises AVOID ! !!!!!!!!!!!!!!!!!
I found this company very unprofessional
Reply from Castle Windows
2021.03.30
Mr Saund, we have fitted a child restrictor which was on your contract to the front bedroom. You then decided you wanted two extra fitted with no extra cost to youself. We came back and fitted an extra one free of charge.You couldnt give us access to to the 3rd bedroom as it was locked. We came back again which there was confusion to the time so we couldnt get in. So now you want us to come back for a 3rd time to fit another restrictor for free again which I have replied there will be a £30 charge for this. If you find this un reasonable by ourselves then I dont agree. We have been accomadating as best as we know and we wish you well for the future. Many thanks Carl Hayward
Sliding door onto balcony
We have used Castle Windows on numerous occasions and had no hesitation when we needed new doors onto our balcony.
As always, everything was professional from the initial measuring and pricing up to the fitting and cleaning up at the end of the job.
We will continue to use Castle Windows and recommend them to friends and family.
Verified
Sliding door onto balcony
Needed a replacement for our old doors onto the balcony. Rang Castle Windows who we have now used countless times and are always impressed with the quality of the windows, and the professionalism & quality of work of the installers. Carl came to measure up at the time agreed, measured up and arranged a time to suit me. Good communication with the office to confirm the appointment, installers arrived on time, very clean and tidy workers, very happy with the finished product. I would, and do, recommend Castle Windows to friends and family.
Verified
new windows replaced and back door, patio
On initial quote, Carl was professional and listened to what we required, nothing was too much trouble. Nathan and Alan who completed the 3 day work on our house was competent, professional at all times and tidied any mess at the end of the day. They worked in difficult weather conditions to complete within timelines and we really appreciated their work ethic. We are over the moon happy with the new windows and doors.
Great product at a good price
New French windows fitted. Great experience from start to finish. Helpful advice about best options at the point of sale. Fitting completed in a timely fashion. Beautiful job retaining wooden architraves that I’d asked for. Helpful young men who did a great job including tidying up after themselves. Highly recommend.