Carolina Digital Phone, Inc. Reviews

Dennis 2026.05.04

     

I have been with Carolina Digital Phone for about 20 years with my business SLT Properties. I will say that they are the best. Great customer service, very helpful. No need to look anywhere else.

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Reply from Carolina Digital Phone, Inc. 2026.05.04

Wow — 20 years! That means more to us than we can express. Thank you so much for your continued trust in Carolina Digital Phone and for taking the time to share your experience. Loyal customers like you and SLT Properties are the reason we love what we do. We are proud to have been part of your business journey and we look forward to serving you for many more years to come. We truly appreciate you! 🙏

Eddie Leiss 2026.04.05

     

We have been using Carolina Digital for close to 7 years now and they have been fantastic this entire time! I can't remember a single time our phones have been down to anything on their end and their service is exceptional. I also love their billing because it is always the same. No mystery fees that sneak up on you.....you know how you were use to paying the same monthly bill for so long and then all of a sudden it is much higher and you've changed nothing to your phone system. That doesn't happen with these guys! I also need to mention that Randy and Eric in support are amazing and our account manager, Chris Villa is super awesome too! Keep up the great work guys!

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Reply from Carolina Digital Phone, Inc. 2019.11.03

Thank you Eddie for the great ⭐⭐⭐⭐⭐ Review! It is great to have long-term loyal customers like you and your businesses! We love having repeat customers! 👍🏼 We will always be #LocalGreensboro #NCProud and #BestSeviceProvider in the area!

Whitney Rochelle 2026.04.02

     

The customer service of this business is unmatched! Always quickly responding to resolve any issue

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Reply from Carolina Digital Phone, Inc. 2026.04.03

Thank you for sharing this feedback. It truly means a great deal to our entire team.

At Carolina Digital Phone, we have always believed that customer service should be personal, responsive, and accountable. Being based here in the community allows us to stay closely connected to the businesses we serve. When you call, you are reaching a local team that understands your needs, your environment, and the importance of keeping your phones working without interruption.

We take a hands-on approach to support. That means taking the time to understand the issue, working through it with care, and seeing it through to a proper resolution. We do not rely on distant call centers or scripted responses. Our goal is to be a dependable partner that you can reach quickly and trust to act with urgency.

Your recognition of our responsiveness and service means a great deal to us. We appreciate the opportunity to support your business and remain committed to delivering the same level of care every day.

George Price 2026.03.02

     

Carolina Digital provides excellent products and backs those products with customer service we can count on!

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Reply from Carolina Digital Phone, Inc. 2026.03.02

George, thank you for your review on our phone equipment, technology, and services. We are always here for you!

Christine Olson 2026.02.24

     

Carolina Digital was so helpful to us when we had to transition to a virtual office. The service is great and the people are so helpful. The virtual phone system works better than what we were using in our office and they have a great online dashboard that is very easy to use. We are sticking with them even when we go back to a real office.

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Reply from Carolina Digital Phone, Inc. 2021.05.04

We love helping support the ARTS in North Carolina and further uniting people and communities to strengthen and celebrate a creative North Carolina. Be part of the ARTS community by joining us and supporting their efforts to grow the community or arts!

Carson Owen 2026.02.18

     

We switched our business over recently and have been thrilled with the service. The local support team makes a load of difference compared to the ticket wait times we experienced before. Couldn't be happier! Big shoutout to Chris Villa and Germaine Woods for all the help!

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Reply from Carolina Digital Phone, Inc. 2026.02.19

Carson, thank you so much for sharing this! We know switching business VoIP/phone systems can be a big decision, so it means the world to hear that you're thrilled with the change. Chris and Germaine are incredible team members, and they'll be so happy to see this! Local support really does make all the difference, and we're committed to keeping those wait times short and the help personal. We're so glad to have you with us!

Sonia Blakeney 2026.02.18

     

David Martin was very helpful in assisting me with the Occasions portal. He walked me through setting up our messaging system. Thank you Mr. Martin for your assistance!

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Reply from Carolina Digital Phone, Inc. 2026.02.19

Sonia, thank you for the wonderful review! We're so happy to help you get everything set up with your phone messaging. It was a pleasure working with you, and we're always here if you need anything else. Best wishes!

Tom “Tom @ Truckin'” Truesdale 2026.02.06

     

Awesome service. Competitive pricing, great local support, solid phones that you own, online dashboard, no constant upsells (this is huge IMO, almost every other online service nowadays bombards you with annoying upsells), no junk fees, customizable, local business, the list can go on. Shoutout to the Man in Green, Randy, and Germaine! Incredible guys over there.

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Reply from Carolina Digital Phone, Inc. 2026.02.07

Hi Tom, Wow! Thank you so much for this amazing review! We're thrilled that you're happy with your VoIP/phone services and truly appreciate you taking the time to share your experience.

You've highlighted exactly what we strive for—transparent pricing without the gimmicks, quality phone equipment you actually own, and straightforward service without the constant upsells that can be so frustrating. We believe in keeping things simple and honest, so it means a lot to know that approach resonates with you.

And Randy and Germaine will be absolutely delighted to get this shoutout!

Thanks again for choosing us and for being part of our local business community. If you ever need anything, you know where to find us!

Ethan Black 2026.02.04

     

Chris Villa, Randy Williams, and the Carolina Digital team are fantastic supporting our network of 100+ locations. Thank you!

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Reply from Carolina Digital Phone, Inc. 2026.02.04

Hi Ethan, thank you for the 5-star review. Whether it's a phone system for a single location or 100+, we're honored to make clear communication possible. Thank you for your business and we look forward to many more years working together.

Jeff Hyde 2026.01.29

     

Our Company has been using Carolina Digital for the last 10 years, before it was Carolina Digital. Great folks, terrific service and we save money every month.

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Reply from Carolina Digital Phone, Inc. 2026.01.30

It is great to have wonderful customers for 10+ years. Thank you for choosing us year after year. We're always ready to serve the needs of our customers, their growth and challenges during difficult times as well as when remote working is needed. So happy you have given us a 5-STAR review and such positive feedback. Thanks! Happy New Year! Wishing you the best 2026!

Kim Fuquay 2026.01.29

     

Great company to work with. The employees are super nice, always available and ready to assist when needed.

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Reply from Carolina Digital Phone, Inc. 2026.01.30

Thank you for the feedback. It’s great to work with your team as well! At Carolina Digital Phone, we strive to be a reliable, local phone solutions partner with real local support.

Olivia Lyon 2026.01.28

     

We love Carolina Digital! It is such a wonderful company with great customer service and easy to use products.

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Reply from Carolina Digital Phone, Inc. 2026.01.29

Thank you so much for the glowing review! We are thrilled to hear that you are enjoying our phone products and receiving the high level of customer service we strive to provide every day. Whether it's ensuring your calls are effortless or assisting with any technical needs, we're here to help.

Mario Rojas 2026.01.28

     

They have an skilled team from sales to the technical support. They made an smooth and fast transition from our previous provided. I highly recommend Carolina Digital Phone Inc as an upgrade to any actual provider.

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Reply from Carolina Digital Phone, Inc. 2026.01.29

Thank you for choosing us for your business phone services. We are thrilled to hear you had a great experience with our team-- and especially glad to know your transition from your previous telephone provider was smooth and fast!

S. Martin 2026.01.20

     

Fantastic customer service! If I ever need help, they are just a call away. I always get a live knowledgeable person that is ready to help. I would absolutely recommend them!

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Reply from Carolina Digital Phone, Inc. 2026.01.29

Thank you so much for taking the time to share your experience with Carolina Digital Phone! Beyond just phone systems, we strive to provide personal, professional support whenever you need. Your review truly made our day!

Lily Rivas 2026.01.16

     

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Reply from Carolina Digital Phone, Inc. 2026.01.17

Thank you Lily for the 5-STAR review! We are always here to service you and look forward to your future needs. We were happy to help you setup your mobile phones to use with our hosted voice service to make and received calls from your office number when on the go.

Jonsi Rimmer 2026.01.12

     

Carolina Digital Phone, Inc is a great company. They are always prompt and keep you updated in the progress of the task. Always willing to help.

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Reply from Carolina Digital Phone, Inc. 2026.01.12

Thank you, Jonsi. I truly appreciate you taking the time to share this. We work hard to stay responsive and keep our customers informed, so it means a great deal to hear that reflected in your experience. We are grateful for the opportunity to work with you and are always here when you need us.

Amanda Kidd 2025.06.11

     

So happy with my service here. As I have grown and my needs have changed, they have accommodated me and always been responsive and easy to reach! Neil is also so great to work with!

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Reply from Carolina Digital Phone, Inc. 2025.06.19

Thank you so much for your wonderful review! We are absolutely delighted to hear how happy you are with your service. 🌟

It's fantastic to know that we've been able to accommodate your changing needs and that you've found our team responsive and easy to reach! We truly value your business and are committed to providing every one of our customers with that personal touch in our service. Your satisfaction is our top priority! 🤝

We look forward to continuing to provide you with top-notch service as you grow. 😊📈🎉

Kirk Sanders 2025.03.05

     

Loving the new phone system and the additional features, including the iPhone app. The whole office is tickled pink. Thank you Nicky, Randy, and the rest of the team

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Reply from Carolina Digital Phone, Inc. 2025.03.05

We’re absolutely thrilled to hear that you’re loving the new phone system and its features! It means so much to us that your whole office is enjoying it. Thank you for your kind words and for trusting our team—we’re always here if you need anything. Enjoy the iPhone app and all the new features! 😊📱🎉

Dee B 2024.07.19

     

Recently set up new VOIP service with Carolina Digital. *********************** was cordial, knowledgeable and persistent in resolving any questions or concerns. He made the transition process easier.

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Reply from Carolina Digital Phone, Inc. 2024.12.05

Thank you, Dee! We're thrilled to hear about your positive experience with our team. We're here to ensure everything runs smoothly for you. Enjoy your new VOIP service!

Julie E 2024.06.17

     

Great customer service! ***** is great at helping me every time I need to reach out,

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