So happy with my service here. As I have grown and my needs have changed, they have accommodated me and always been responsive and easy to reach! Neil is also so great to work with!
Thank you so much for your wonderful review! We are absolutely delighted to hear how happy you are with your service. 🌟
It's fantastic to know that we've been able to accommodate your changing needs and that you've found our team responsive and easy to reach! We truly value your business and are committed to providing every one of our customers with that personal touch in our service. Your satisfaction is our top priority! 🤝
We look forward to continuing to provide you with top-notch service as you grow. 😊📈🎉
Kirk Sanders2025.03.05
Loving the new phone system and the additional features, including the iPhone app. The whole office is tickled pink. Thank you Nicky, Randy, and the rest of the team
We’re absolutely thrilled to hear that you’re loving the new phone system and its features! It means so much to us that your whole office is enjoying it. Thank you for your kind words and for trusting our team—we’re always here if you need anything. Enjoy the iPhone app and all the new features! 😊📱🎉
Dee B2024.07.19
Recently set up new VOIP service with Carolina Digital. *********************** was cordial, knowledgeable and persistent in resolving any questions or concerns. He made the transition process easier.
Thank you, Dee! We're thrilled to hear about your positive experience with our team. We're here to ensure everything runs smoothly for you. Enjoy your new VOIP service!
Julie E2024.06.17
Great customer service! ***** is great at helping me every time I need to reach out,
Such a great company
Pros:The people are the best reason to work here. Especially in customer service, they are always ready and willing to help our clients with any troubleshooting or changes that clients want made. When the phone rings during business hours it always gets answered quickly and the team is always willing to help each other out and learn from one another. Cons:None that I can think of
Thank you for sharing your positive experience! We're thrilled to hear that our team spirit and customer service dedication have positively impacted your work experience. We pride ourselves on our commitment to promptly answering calls and collaborating to solve client issues. It's fantastic to know that this collaborative environment benefits our clients and fosters learning and support among our team members. We appreciate your feedback and look forward to continuing to grow and succeed together. Keep up the great work!
Chief Executive Officer (CEO) in Greensboro, NC2024.06.07
Outstanding Workplace Experience at Carolina Digital Phone
Pros:Working at Carolina Digital Phone in Greensboro, North Carolina, has been an incredibly rewarding experience. The company’s strong culture and unwavering belief in their team members make it an exceptional place to work. From the moment I joined Carolina Digital Phone, I was struck by the sense of community and support that permeates the organization. The leadership team is deeply committed to fostering a positive work environment, where each employee feels valued and empowered. Their open-door policy encourages transparency and open communication, ensuring that everyone’s voice is heard and respected. One of the standout features of working at Carolina Digital Phone is their investment in employee development. The company offers numerous opportunities for professional growth, including regular training sessions, workshops, and mentorship programs. This commitment to continuous learning not only enhances our skills but also demonstrates the company’s dedication to our personal and professional advancement. Carolina Digital Phone’s culture is built on a foundation of trust, collaboration, and mutual respect. Team members are encouraged to share ideas and collaborate on projects, creating a dynamic and innovative work environment. This collaborative spirit extends beyond the office, with regular team-building activities and social events that strengthen our bonds and foster a sense of camaraderie. Exceptional customer service is at the core of Carolina Digital Phone’s mission, and this commitment is evident in every aspect of the company’s operations. The team goes above and beyond to ensure that customers receive the highest level of service and support. This dedication to excellence is reflected in the numerous positive reviews and testimonials from satisfied clients. The company’s belief in its team members is not just a statement but a practice that is evident in daily operations. Employees are entrusted with significant responsibilities and are given the autonomy to make decisions that impact the company’s success. This level of trust and empowerment fosters a sense of ownership and pride in our work, motivating us to strive for excellence in everything we do. In summary, working at Carolina Digital Phone is a truly outstanding experience. The company’s strong culture, belief in its team members, and dedication to exceptional customer service create a workplace that is both fulfilling and inspiring. I am proud to be a part of such a forward-thinking and supportive organization, and I look forward to many more years of growth and success with Carolina Digital Phone. Cons:Being a small local company sometimes Carolina Digital Phone can not offer the benefits that a Fortune 1000 company might offer, but the experience of working for a closely head company is very rewarding.
Thank you for your glowing review! We're thrilled to hear that your experience at Carolina Digital Phone has been so rewarding. Our strong culture and unwavering belief in our team are cornerstones of our organization, and it's wonderful to see these values reflected in your feedback. Your comments about the sense of community and support, as well as the open-door policy, highlight our commitment to fostering a positive and transparent work environment. We believe that every team member's voice matters and are glad to see that this resonates with you. We're especially pleased to hear that our investment in employee development has made a significant impact. Continuous learning and professional growth are vital to our success, and we're dedicated to providing opportunities for training, mentorship, and skill enhancement. The trust, collaboration, and mutual respect that you mention are fundamental to our culture. It's great to know that our team-building activities and social events help strengthen our bonds and foster camaraderie. Our commitment to exceptional customer service is at the heart of what we do, and your recognition of this dedication is truly appreciated. The trust and autonomy we place in our employees are designed to empower and inspire, and we're glad to see that this approach motivates you to strive for excellence. Thank you for being a valued member of the Carolina Digital Phone team. We're proud to have you with us and look forward to many more years of growth and success together!
Voice Services Support Engineer2024.06.07
Supportive Team
Pros:Everyone here is willing to help you learn and grow. No question is too small. Cons:None that I can think of Advice to Management:Keep up the good work
Channel Partner Manager in Greensboro, NC2024.06.06
Celebrating (almost) seven incredible years!
Pros:It's been a journey filled with growth, learning and countless memorable moments. I am grateful for the opportunities, the challenges and most importantly the fantastic team that makes every day inspiring. Here's to many more years of success and collaboration! Cons:Not enough hours in the day! lol
Thank you for sharing your wonderful experience! We're thrilled to hear that your 7-year journey with Carolina Digital Phone has been filled with growth, learning, and memorable moments. Your gratitude for the opportunities and challenges and your appreciation for our fantastic team truly resonates with us. It's inspiring to see such dedication and enthusiasm, and we are grateful to have you on our team. Here's to many more years of success, collaboration, and continued inspiration together!
Anonymous Employee2024.06.06
Great Company with Awesome Team!
Pros:Best Team I ever worked with. No micromanaging. Everyone's super helpful, well equipped and skillful. Pay is very good. Cons:None I can think of
Voice Services Support Engineer
Pros:The individuals work completely in sync with the different departments and have established a good working relationship. Monthly meetings and appreciation for colleagues are a culture that holds the whole organization together. Cons:Less team building activities as time and location differ from each other considering we have a diverse team.
Voice Services Support Engineer in Greensboro, NC2024.06.06
Humans in Telecom
Pros:This company is the epitome of bridging the IT world with the everyday person. From our customers to our fellow peers, we share a confidence of resolving any challenge we may be faced with. The culture is very open-door and allows the environment to be a home away from home. Cons:This company meets all of my expectations professionally and personally. I really only see upsides, as we all have areas to improve on, the culture sets a tone of, we will figure this out. Advice to Management:Thank you for all that you do to create a welcoming environment!
Thank you for sharing your experience! We're thrilled to hear that your time with Carolina Digital Phone has been so positive, even in under a year. Your feedback about our ability to bridge the IT world with everyday needs and the confidence we share in overcoming challenges is truly appreciated. It's wonderful to know that our open-door culture creates a welcoming environment that feels like a home away from home. Meeting your professional and personal expectations is exactly what we strive for. We appreciate your optimism and commitment to continuous improvement and are excited to continue this journey together.
Client Relations Manager2024.06.06
Small Family like atmosphere at Carolina Digital Phone
Pros:Great Products, exceptional support team, Great management, Great work/home balance Feel like part of a team Cons:I love that it's a small company but it can lead to less advertising which leads to less public awareness of our products and services.
Thank you for your heartfelt feedback! We're delighted to hear that you appreciate the small, family-like atmosphere at Carolina Digital Phone. Knowing that our products, support team, and management meet your expectations is great. Maintaining a healthy work/home balance and fostering a team-oriented environment are top priorities for us, and it's wonderful to see that reflected in your experience. We’re grateful to have you on our team and look forward to continuing to support and grow together.
Customer Service Manager in Greensboro, NC2024.06.06
Great Place to work
Pros:Everyone works well together. All departments are pulling in the same direction. Great team work! Family Friendly! Management bottom to the top has an open door policy! Cons:Small company, harder to provide cost effective insurance. Company is investigating possible ways to compensate for this.
Thank you for your positive feedback! We're delighted to hear that you're experiencing the strong teamwork and collaboration that we strive for across all departments. It's wonderful to know that our family-friendly environment and open-door policy, from management at all levels, are making a difference in your work experience. We believe that open communication and a supportive atmosphere are key to our success. Your comments inspire us to continue fostering a cohesive and welcoming workplace. Keep up the great work, and thank you for being a valuable part of our team!
Susie Cressman2024.06.05
We have been partners with Carolina Digital Phone for years and they are a great company to work with. Their support team, especially David Martin are efficient and friendly.
Thank you so much for your wonderful review! We truly appreciate your continued partnership with Carolina Digital Phone over the years. It's fantastic to hear that our support team, especially David Martin, has made such a positive impact with their efficiency and friendliness. Your kind words inspire us to keep delivering the best service possible.
Saint James Presby Administrative Assistant2024.05.16
Thank you for providing Carolina Digital Phone and our team a FIVE-STAR review. We are proud of our local service and committed to being the best at providing hosted telephone and messaging services for all
Dalton Ward2024.04.18
Carolina Digital Phone has provided exceptional customer service through our onboarding process. We we transitioning from a 20-year old system to brand new technology and had many questions, but they patiently worked with us and made it clear they are always here to help! I looked into several larger, national VoIP providers and I'm so glad I went with Carolina Digital Phone.
Thank you immensely for taking the time to share your experience with Carolina Digital Phone. Your review truly encapsulates the essence of our commitment to exceptional customer service.
We are thrilled to hear that your transition from a legacy system to our modern technology was seamless and stress-free. Your words affirm that our dedication to addressing every question and concern with patience and clarity is making a real difference for our clients.
It's incredibly gratifying to know that amidst the sea of options, you chose Carolina Digital Phone. Your trust in us motivates us to continue delivering top-notch service and innovative solutions.
We are honored to have had the opportunity to assist you in your journey, and we look forward to continuing to provide you with the highest level of support.
Warm regards,
Nicky Smith, President
Carolina Digital Phone
Elijah Bainbridge2024.04.17
Incredibly rude employees and company. They will cold call you and question your authority to make decisions regarding your company's phone system. Pushy and disrespectful and then the salesman hung up on me.
Apology for Your Recent Experience with Carolina Digital Phone
Dear Elijah,
I'm writing to express my sincere apologies for the unacceptable experience you had with our company. Your feedback deeply concerns us, as it goes against the values we uphold.
We are deeply sorry for any rudeness or disrespect you encountered. This behavior is not reflective of our standards or culture. We are investigating the incident and will take immediate action to address it.
Please accept our offer to make things right. Feel free to contact me directly at (336) 544-4000. We value your trust and are committed to regaining it.
Sincerely,
Nicky Smith, President
(336) 544-4000 Ext 105
Carolina Digital Phone, Inc.
Josh F2024.03.04
Proactive service all around and *****, in particular, is always available and eager to help us out. Looking forward to continuing to work with the whole team.
Thank you Reid for the fabulous FIVE-STAR review of our cloud based telephone services!
Garrison Weavil2024.02.08
We have been using Carolina Digital for several years now. They are wonderful to work with!! They have always taken care of our needs. We will continue to be a customer for many more years!!!
Thank you so much for your glowing review! We are thrilled to hear that you have been satisfied with our services over the years.
It's incredibly rewarding to know that we have consistently met your needs and provided you with a positive experience. Your loyalty as a long-term customer means a great deal to us, and we are committed to continuing to exceed your expectations.
We truly appreciate your trust and confidence in Carolina Digital, and we look forward to serving you for many more years to come. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help.
Thank you once again for choosing us and for your kind words. We truly value your business.
Warm regards,
Nicky Smith, President
Carolina Digital Phone Inc
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