Carolina Digital Phone, Inc.

Carolina Digital Phone, Inc. Reviews

Excellent rating
4.9
193 reviews Verified
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Reviews (135)
Dalton Ward
Dalton Ward
2024.04.18
Carolina Digital Phone has provided exceptional customer service through our onboarding process. We we transitioning from a 20-year old system to brand new technology and had many questions, but they patiently worked with us and made it clear they are always here to help! I looked into several larger, national VoIP providers and I'm so glad I went with Carolina Digital Phone.
Reply from Carolina Digital Phone, Inc. 2024.04.19
Dear Dalton Ward, Thank you immensely for taking the time to share your experience with Carolina Digital Phone. Your review truly encapsulates the essence of our commitment to exceptional customer service. We are thrilled to hear that your transition from a legacy system to our modern technology was seamless and stress-free. Your words affirm that our dedication to addressing every question and concern with patience and clarity is making a real difference for our clients. It's incredibly gratifying to know that amidst the sea of options, you chose Carolina Digital Phone. Your trust in us motivates us to continue delivering top-notch service and innovative solutions. We are honored to have had the opportunity to assist you in your journey, and we look forward to continuing to provide you with the highest level of support. Warm regards, Nicky Smith, President Carolina Digital Phone
Elijah Bainbridge
Elijah Bainbridge
2024.04.17
Incredibly rude employees and company. They will cold call you and question your authority to make decisions regarding your company's phone system. Pushy and disrespectful and then the salesman hung up on me.
Reply from Carolina Digital Phone, Inc. 2024.04.17
Apology for Your Recent Experience with Carolina Digital Phone Dear Elijah, I'm writing to express my sincere apologies for the unacceptable experience you had with our company. Your feedback deeply concerns us, as it goes against the values we uphold. We are deeply sorry for any rudeness or disrespect you encountered. This behavior is not reflective of our standards or culture. We are investigating the incident and will take immediate action to address it. Please accept our offer to make things right. Feel free to contact me directly at (336) 544-4000. We value your trust and are committed to regaining it. Sincerely, Nicky Smith, President (336) 544-4000 Ext 105 Carolina Digital Phone, Inc.
Saint James Presby Administrative Assistant
Saint James Presby Administrative Assistant
2024.02.26
Reply from Carolina Digital Phone, Inc. 2024.02.26
Thank you for providing Carolina Digital Phone and our team a FIVE-STAR review. We are proud of our local service and committed to being the best at providing hosted telephone and messaging services for all.
Reid Mathews
Reid Mathews
2024.02.13
Reply from Carolina Digital Phone, Inc. 2024.02.13
Thank you Reid for the fabulous FIVE-STAR review of our cloud based telephone services!
Garrison Weavil
Garrison Weavil
2024.02.08
We have been using Carolina Digital for several years now. They are wonderful to work with!! They have always taken care of our needs. We will continue to be a customer for many more years!!!
Reply from Carolina Digital Phone, Inc. 2024.02.08
Dear Garrison, Thank you so much for your glowing review! We are thrilled to hear that you have been satisfied with our services over the years. It's incredibly rewarding to know that we have consistently met your needs and provided you with a positive experience. Your loyalty as a long-term customer means a great deal to us, and we are committed to continuing to exceed your expectations. We truly appreciate your trust and confidence in Carolina Digital, and we look forward to serving you for many more years to come. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help. Thank you once again for choosing us and for your kind words. We truly value your business. Warm regards, Nicky Smith, President Carolina Digital Phone Inc
Darin Jones
Darin Jones
2024.01.30
recommends
Worked with David Martin on a call issue we were having. Not only was he able to set up the way we needed it to be done, but he was also able to do it in a very timely manner. Carolina Digital has a some of the support reps that I have worked with.
Heather Wrenn
Heather Wrenn
2024.01.29
Reply from Carolina Digital Phone, Inc. 2024.01.30
Dear Heather Wrenn, We are absolutely thrilled to see your glowing five-star review on Google Reviews! Your kind words and positive feedback brightened our day, and we wanted to take a moment to express our appreciation. Your support means the world to us at Carolina Digital Phone, and it's customers like you who inspire us to continuously strive for excellence. We're delighted that you had such a positive experience with our hosted voice services. If you ever need anything or have further feedback to share, please don't hesitate to reach out. We're here to ensure your satisfaction and look forward to serving you again in the future. Thank you, Heather, for being such a valued customer and for taking the time to leave such a wonderful review. Your support is greatly appreciated! Warm regards, Nicky Smith, President Carolina Digital Phone Inc
Danielle Storey
Danielle Storey
2024.01.22
David Martin gave excellent customer service, he updated our phones and he promptly called me back.
Reply from Carolina Digital Phone, Inc. 2024.01.18
Hi Danielle Storey, Thank you so much for taking the time to share your positive experience with David Martin's customer service. We greatly appreciate your feedback! It's wonderful to hear that David provided you with excellent service and efficiently updated your phones. We take pride in our team's dedication to prompt and effective assistance, and your kind words reaffirm our commitment to delivering top-notch customer support. If you ever have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for choosing us, and we look forward to serving you in the future. Best regards, Nicky Smith, President Carolina Digital Phone Inc]
Kenneth Reynolds
Kenneth Reynolds
2024.01.22
Reply from Carolina Digital Phone, Inc. 2024.01.22
Dear Kenneth Reynolds, We wanted to express our sincere gratitude for the wonderful five-star review you left for us on Google. Your feedback means a lot to us, and we're thrilled to hear that you had such a positive experience with our voice and messaging services.At [Carolina DIgital Phone, we are committed to providing excellent service and top-notch products to our customers, and your kind words validate our efforts. If you ever have any more feedback or need further assistance, please don't hesitate to reach out. We're here to serve you. Once again, thank you for choosing us and for taking the time to share your experience. We look forward to continuing to exceed your expectations in the future. Warm regards, Nicky Smith, President, Carolina Digital Phone Inc
Joe Passante
Joe Passante
2024.01.21
Carolina Digital always provides the best technical service we've ever experienced. It's nice to know someone always answers the phone when we call them for small or large matters, without going through a phone tree. This is unheard of in modern times, But Carolina Digital still does it.
Reply from Carolina Digital Phone, Inc. 2024.01.21
Dear Joe Passante, Thank you for your wonderful feedback! We are thrilled to hear about your positive experiences with Carolina Digital's technical service. We take immense pride in our commitment to accessibility and prompt support. Your appreciation for our no-phone-tree policy reflects our dedication to providing a customer-centric experience. It's our mission to ensure that you can reach us quickly, whether it's for a small inquiry or a more significant matter. Your kind words inspire us to maintain the high standards of service that you've come to expect from us. We are truly grateful for your trust in our services. If you ever need assistance, have questions, or wish to provide further feedback, please know that we are just a phone call away. We're here to serve you. Once again, thank you for choosing Carolina Digital, and we look forward to continuing to exceed your expectations. Warm regards, Nicky Smith, President Carolina Digital Phone Inc
JACQUELYN STRATTON
JACQUELYN STRATTON
2024.01.21
Reply from Carolina Digital Phone, Inc. 2024.01.21
Dear Jacquelyn Stratton, We wanted to take a moment to express our heartfelt gratitude for your outstanding 5-star review on Google. Your feedback means the world to us! Your kind words and positive rating are a testament to the quality of our services, and they serve as a source of motivation for our team to continue delivering excellence to all our valued customers. If you ever have any questions, need assistance, or want to share more feedback in the future, please don't hesitate to reach out. We're here to assist you. Once again, thank you for your support and for choosing us. We look forward to serving you with the same level of dedication and commitment in the future. Warm regards, Nicky Smith, President Carolina Digital Phone Inc
Donna Bass
Donna Bass
2024.01.19
I have had great experience working with Carolina Digital. Whenever I need their assistance they respond quickly. Thanks Carolina Digital for been so prompt and concerning with my needs.
Reply from Carolina Digital Phone, Inc. 2024.01.20
Dear Donna Bass, Thank you for taking the time to leave your feedback and share your experience working with Carolina Digital. We truly appreciate your review and are delighted to hear that you've had great experiences with our team. We're glad to know that our team has been responsive and prompt in addressing your needs. Customer satisfaction is our top priority, and your kind words motivate us to continue delivering exceptional service. If you ever have any further questions or require assistance, please do not hesitate to reach out. We're here to help you every step of the way. Once again, thank you for choosing Carolina Digital, and we look forward to serving you in the future. Warm regards, Nicky Smith, President Carolina Digital Phone Inc
Travis Taylor
Travis Taylor
2024.01.17
David was very quick to respond and paid attention to the small details when resolving our Algo issue. Keep it up!
Reply from Carolina Digital Phone, Inc. 2024.01.18
Hi Travis Taylor, Thank you for sharing your positive experience with David's support in resolving your Algo issue. We greatly appreciate your feedback and are delighted to hear about your satisfaction! David's quick response and attention to small details are qualities we value in our team members. It's reassuring to know that he was able to address your issue effectively. We'll make sure to pass on your commendation to him. If you ever encounter any more challenges or have questions in the future, please know that we're here to assist. Your continued support means a lot to us, and we're committed to providing you with the best service possible. Once again, thank you for choosing us, and we look forward to serving you with the same level of dedication in the future. Warm regards, Nicky Smith, President Carolina Digital Phone Inc
Patrick Mills
Patrick Mills
2024.01.17
Eric and all of the support engineer specialists are top notch, and speedily correct the very limited issues I've ever had in 4+ years of service
Reply from Carolina Digital Phone, Inc. 2024.01.18
Hello Patrick Mills, We are truly honored by your outstanding five-star Google review! Thank you for taking the time to share your experience with us. It's incredibly heartening to hear your praise for Eric and our team of support engineer specialists. Their dedication to excellence and swift resolution of any issues you've encountered over the past 4+ years is a testament to their commitment to our customers. Your loyalty as a long-term customer means the world to us, and we're dedicated to maintaining the high standard of service that you've come to expect. If you ever have any questions, need assistance, or want to provide further feedback, please don't hesitate to reach out. Once again, thank you for your continued trust in our services. We look forward to serving you with the same top-notch support for many more years to come. Warmest regards, Nicky Smith, President Carolina Digital Phone Inc
Church Admin
Church Admin
2024.01.11
We have had Carolina Digital phones for a couple of years now. The phones work great and we have had no problems at all. Chris in the sales department knew exactly what we needed and got us all set up. She also saved us money. If I have questions about how to use a certain feature, Eric Lyon is my go-to guy. He knows the answer to every question I have about these phones. He is always available by email and answers quickly and kindly. We highly recommend Carolina Digital Phones!
Reply from Carolina Digital Phone, Inc. 2024.01.11
Hello Jane, Thank you so much for taking the time to share your wonderful review with us! We are thrilled to hear about your positive experience with Carolina Digital Phone over the past couple of years. It's great to know that our phones have been working flawlessly for you and that Chris from our sales department was able to provide you with exactly what you needed while also helping you save money. We appreciate your kind words about Eric Lyon as well. He's a valuable member of our team, and we're delighted to hear that he has been your go-to person for any questions you've had about our phones. We take pride in providing top-notch customer service and support, and your recommendation means the world to us. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We are here to help! Thank you once again for choosing Carolina Digital Phone. We look forward to continuing to serve your phone needs and providing you with excellent service. Warm regards, Nicky Smith, President Carolina Digital Phone, Inc.
Michael Durdin
Michael Durdin
2024.01.10
We love our VOIP phone system from Carolina Digital Phone. The product works like it should and the features are fantastic and easy to use. Also, tech support is top notch. Eric and the support crew help me configure new phones, add and remove users and also troubleshoot any issues I run into. I can't say enough good things about the staff and how quickly they are able to resolve any issues we have had while getting everything up and running. 5 star company! Update 1/10/2024 - We have been with Carolina Digital Phone for almost 5 years and it has been an awesome experience. From the actual hardware to support this company is top notch. I also can’t say enough about the tech support team. They are always on their A game.
Reply from Carolina Digital Phone, Inc. 2021.01.07
Thank you Michael for the 5-STAR review! The Carolina Digital Phone team enjoys providing remote working solutions for business owners and offering an easy to use platform that help you run your business efficiently.
Ellen Hoosick
Ellen Hoosick
2024.01.10
Always get great service from Carolina Digital. Today was exceptional from David Martin!
Reply from Carolina Digital Phone, Inc. 2024.01.10
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you consistently receive great service from Carolina Digital, and we're especially delighted that your experience with David Martin was exceptional. David is an integral part of our team, and it's heartening to know that he went above and beyond to provide you with outstanding service. We'll be sure to pass along your kind words to him and the rest of our staff. We truly appreciate your support and your continued trust in our services. If you ever have any further feedback or if there's anything else we can do to enhance your experience, please don't hesitate to reach out. We look forward to serving you again in the future!
SANDY MADRE
SANDY MADRE
2024.01.08
Carolina Digitals' customer support has been exceptional. Eric Lyon's has gone above and beyond to help resolve non-typical issues.
Reply from Carolina Digital Phone, Inc. 2024.01.09
Sandy Madre, I wanted to express our heartfelt gratitude for your wonderful compliments regarding our Carolina Digital Phone support team, particularly Eric Lyon's exceptional dedication in resolving your issue. Your kind words mean the world to us, and they inspire us to continue delivering top-notch service. Eric is indeed a valuable member of our team, and we will make sure to share your appreciation with him. Your satisfaction is our priority, and we're here to assist you whenever you need us. Thank you for your trust and support. Warm regards, Nicky Smith, President Carolina Digital Phone Inc
Client Relationship Specialist
Client Relationship Specialist
2023.12.05
Great company Pros:I'm new at the company and everyone has been welcoming and open to answering any and all questions I have. Its a small company, so getting to know my coworkers has been great. The quality and character of the people who are here is great. I'm very impressed by how much this company cares about their client's experience. Cons:I don't have any cons.
Stephen Hawkins
Stephen Hawkins
2023.08.25
Julius Ratunil gives great customer support.
Reply from Carolina Digital Phone, Inc. 2023.08.25
Thank you so much for taking the time to leave us this exceptional review on Google. We are thrilled to hear about your positive experience with Julius, and we couldn't be prouder of the high-quality support he provided. At Carolina Digital Phone, we strive to deliver the best customer service possible, and it's incredibly gratifying to know that Julius not only met but exceeded your expectations. We truly value your loyalty and are always aiming to offer innovative and efficient solutions that make your experience better with every interaction. Your kind words serve as a powerful affirmation for us, motivating the entire team to continue delivering superior service. Julius has been informed of your glowing review, and it has brought a huge smile to his face! If there is anything more we can do to further improve your experience, please don't hesitate to let us know. We look forward to serving you for many more years to come. Best regards, Nicky Smith, President Carolina Digital Phone Inc