CSS San Antonio Google التقييمات

Thank you for your positive feedback, Glenn! We're delighted to hear about your great experience with our caregiver and staff. Collaboration with healthcare professionals is integral to our service, and we appreciate your recognition. If there's anything more we can do for you or your loved ones, please feel free to reach out.

Thank you for your kind words and thoughtful review, Raymond! We're delighted to hear that our team provided outstanding service and demonstrated kindness, courtesy, and professionalism throughout. Flexibility is a key aspect of our commitment to excellent care, and we're grateful for the recommendation. If there's anything more we can do, please don't hesitate to let us know. Your trust means the world to us.

Thanks, Amanda! We deeply appreciate your review.

Thank you, J! We appreciate your 5-star review.

Thank you, Mary Helen!

Thank you, Mickey! We deeply appreciate your review. It was our pleasure to help out and provide support after your procedure. If you ever need our services in the future, don't hesitate to reach out.

Hi Danielle, we are so sorry to hear that you were disappointed with our service. It sounds like there was miscommunication regarding the experience of our caregivers. Not all of our caregivers have experience with dementia. We hire caregivers with a CNA license or at least 1 year of working with seniors. We do our best to match each caregiver with the client's needs. But, it sounds like we may have missed the mark in matching the right caregiver to your husband. However, we agreed to swap out caregivers when we learned that it wasn't a good match. In regards to the caregiver schedule, we called when we saw that the caregiver was clocking in/out outside of the scheduled times. We do this to make sure we are billing the correct hours and to make sure we are meeting the client's needs. We were initially unaware of your request for some extended hours and that the caregiver's hours shifted slightly to accommodate bus schedules. We did not mean to seem overbearing. However, correct documentation of hours is crucial to our business. We can certainly be flexible with hours, but our office staff needs to be aware of changes to the schedule to ensure accurate billing for you and pay for our caregiver. Again, we are sorry that we missed the mark. We would love to make it up to you.

Reyna, we are so grateful for your review. Thanks!

Thank you, Melody, for your kind review!

Thank you for your review, Louise. Part of our GreatCare® promise is that we do evaluate each senior's likes, dislikes, preferences, etc. so we can match the right caregiver with them. Ultimately, this helps foster better relationships and ensure a better experience for both the senior and the caregiver.

Thanks for the 5-star rating!

Thank you so much!

Thank you Rhonda, for your 5-star review.

Thank you for your 5-star review.

Thanks for your awesome review! We would love to hear what we did to earn 5 stars.

Thanks for the 5 stars!

Thanks for your review. We do strive to provide excellent service, and we appreciate that you recognize that.