Captain Air Heating and Cooling Reviews

Fel Bolton 2026.03.20

     

I contracted with Captain to install a mini-split system in my garage. They arrived with what seamed to be the army ,marines, navy and Air Force. They did not waste any time going to work. I was very impressed with their ability to do the work and their knowledge. Each technician had their assigned jobs and did them well. We saved about $1200 from other proposals and that included having the electrical work done.They left the job site cleaner than it was before they arrived. I would recommend them to handle any of your HVAC needs.

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Cheryl Farmer 2025.12.05

     

Actually in Ben Wheeler but Jonathon did an excellent job! Showed up when he said he would and was very thorough 👍🏼

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Stephanie Crank 2025.05.19

     

Great service!

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Reply from Captain Air Heating and Cooling 2025.05.19

Thank you for the great feedback! We're glad to hear you had a positive experience with our service. If you need anything in the future, just let us know!

Stephanie Crank 2025.05.16

     

Responsive and attentive.

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Reply from Captain Air Heating and Cooling 2025.05.16

Thank you for your business! We appreciate you!

Susan Brooks 2024.07.23

     

AC compressor failed during July in Texas. Technician was on time/prompt and polite, although he discovered there was little he could do to immediately put it back into service. Captain Air ordered the replacement part and techs were back directly after it arrived. Again, prompt and polite. AC system is working well, again. Good work! I will use their service again and suggest them to anyone else needing it.

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Reply from Captain Air Heating and Cooling 2025.04.30

Thank you for sharing your experience, Susan. We're glad to hear that our technicians were able to assist you promptly and courteously during your AC repair. It's great to know that your system is back up and running smoothly. We appreciate your recommendation and look forward to serving you again in the future!

Kelly Marsh 2024.07.04

     

It's the night before July 4th, our outside unit is not coming on and it is 80 degrees in our house. At 7:27 Captain Air, Jesse was on his way and by 8:00 we had cold air!! Thank you so very much!! I will recommend you to all my friends and family!!!

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Reply from Captain Air Heating and Cooling 2024.07.05

Thank you so much!

Evie Molly 2024.07.03

     

Excellent service, I highly recommend them.

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Reply from Captain Air Heating and Cooling 2024.07.03

We love our customers! Thank you so much!

Crystal Barrera 2024.06.25

     

Our tech was amazing. Friendly and just a great person. A great representative for the company. I’m so happy I have set them up for every 6 months to service our 2 units

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Reply from Captain Air Heating and Cooling 2024.06.26

Thank you, we appreciate you!

Savage Mister 2024.06.11

     

Highly recommend. Fastest service I've ever had. I needed a drip pan replaced and primary drainage line cleared. It was all done within minutes. Tech was super efficient.

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Reply from Captain Air Heating and Cooling 2024.06.12

Thank you! We appreciate you!

Dawn 2024.05.31

     

Love love this company. Came out to give us air conditioning again. Amazing service. Juan came out yesterday to give us estimate. Answered all our questions before we asked them. Daniel, Josh and Pablo very professional, friendly and didn’t mind our dogs. Were done with everything in record time. From the ladies answering our calls, to the workers top notch. Highly recommend this company for all your AC needs. They have our business for years to come

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Reply from Captain Air Heating and Cooling 2024.05.31

Thank you so much! We are so very thankful!

Jessica Frasier 2024.05.21

     

Customer service has been fantastic!

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Reply from Captain Air Heating and Cooling 2024.05.21

Thank you! We appreciate you!

Marvin Hines 2024.05.03

     

THIS COMPANY IS ABSOLUTELY THE BEST. THEY ARE HONEST, PROFESSIONAL AND PUNCTUAL. THEY WERE HERE WITHIN 2hrs WHEN THEY WERE REFERRED TO US. THEY ARE THE ONLY A/C-HEATING COMPANY I WILL EVVVVER CALL ON! I WISH THAT THERE WAS MORE THAN 5 STARS TO RATE BECAUSE THEY EXCEED THAT 10 FOLD 👍👍🙏 P.S.--THANK YOU JAMES FOR THE REFERRAL 👍🙏

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Reply from Captain Air Heating and Cooling 2024.05.03

Thank you so much! We love to hear that our customers are happy! We appreciate your business!

Lorrie Drennon 2023.12.15

     

In our 29 years of constructing new homes, we have yet to encounter an HVAC company that rivals Captain Air in terms of professionalism and quality of work. I was thoroughly impressed by their exceptional level of expertise and efficiency in delivering top-notch work in a timely manner. The entire crew was composed of amiable and cooperative professionals, which made the overall experience an absolute pleasure.

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Reply from Captain Air Heating and Cooling 2023.12.15

We thank you for your business!

Roy H 2023.06.09

     

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Becky miller 2023.04.23

     

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Robert Moulton 2022.12.19

     

Over priced @ $40 per duct cleaned?

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Larry Henderson 2022.11.21

     

Very pleased with the information supplied by the dispatcher, who is very knowledgeable and friendly and how quickly the service response was. The whole experience was very positive. 5 stars for value, punctuality.

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Reply from Captain Air Heating and Cooling 2022.06.12

Thank you!

Gabrielle Simpson 2022.10.12

     

Amazing customer service and support! They go above and beyond for the customer!

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Nixon Green 2022.08.30

     

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Dan Boone 2022.08.26

     

The technician that was assigned to my issue walked me through all of the steps that he was taking during the repairs. He had an opportunity to install a "workaround" part but explained to me that he wouldn't do that with his own system so he wasn't going to do it with mine. I appreciated that level of professional integrity, especially since it meant that he was going to have to come back out to house after the part was received. He arrived two days later to begin the repairs while another technician was on the way with the part. In short order, they had replaced the item. And THEN, they cleaned off the outside unit, spraying down all of the vents to ensure proper operation of the unit. Neither of them left until they knew I was satisfied with the repairs. All I can say is, Ask for Chris is you have a problem. WELL DONE! And I can't leave out Sandy, the dispatcher. I can only imagine how tough her job is, handling disgruntled and uncomfortable people who need their systems repaired. The two times that I called her she was always friendly as well as professional. Captain does it right!

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Reply from Captain Air Heating and Cooling 2022.08.29

Thank You!