Capacity Plus Group Reviews

Renee Cross 2025.08.22

     

Absolutely amazing service that I can’t recommend enough. The personalised service has been amazing and supportive. From the first meeting their knowledge and expertise were obvious. They have matched the support workers perfectly to our son’s needs. The support workers are caring, trustworthy, full of great ideas and fun. Our son can not wait to see them and knows they will be having a lot of fun. Without them my son would not be where he is today. The management team have spent a lot of time coordinating to our specific needs and have been very supportive of our situation. Nothing is ever a problem.

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Reply from Capacity Plus Group 2025.08.29

Hi Renee, thank you so much for sharing this. We’re really glad to hear your son is enjoying his time with our support workers and feels comfortable with the team. It’s a privilege to be part of your journey and to know the support is making a real difference. We’ll pass your kind words on to the whole team — they’ll be thrilled.

Kylie Martin 2025.03.06

     

Finding the right support worker for our autistic son felt like an overwhelming challenge - until we found Greg at Capacity Plus. From our very first conversation, Greg made the process seamless, thoughtful and stress-free. His expertise in matching us with the perfect support worker was truly life-changing, and for the first time in a year, we felt like we could breathe again. Thanks to Greg’s care, insight and regular check-ins, our transition back to work has been effortless - a luxury we hadn’t had while navigating this complex process. This has been, without a doubt, the best experience we’ve had with an NDIS provider. I cannot recommend Greg and Capacity Plus highly enough for anyone seeking an incredible, trustworthy and genuinely supportive service. Forever grateful!

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Reply from Capacity Plus Group 2025.03.06

Hi Kylie,
I can't thank you enough for taking the time to write this review. I am so happy that it has worked out so well but can honestly say 99% of the success can be attributed to your incredible positive attitude and to the amazing Support Worker and amazing young man in the picture. Once again - thank you Kylie.

Carlie Croese - Croese Building 2024.08.05

     

Lovely carers who are very knowlegable in the special needs industry. Very trustworthy and caring, my daughter is very happy.

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Reply from Capacity Plus Group 2024.08.05

Hi Carlie, Thank you so much for leaving a review. I am very proud of our Support Workers - and it is great to hear that your daughter is very happy with the supports they provide.

Amanda Christie 2024.07.30

     

Greg and his team have been responsive, professional and they listen to our needs. My boys love their time with their support workers and look forward to it each week. Highly recommend Capacity Plus.

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Reply from Capacity Plus Group 2024.07.30

Thank you so much for your feedback Amanda. We are very happy to hear that your two wonderful boys are having such a positive experience with Capacity Plus Group staff. Thank you, Greg

Kurt Walker 2024.07.29

     

Great service delivered by experienced people.

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Reply from Capacity Plus Group 2024.07.29

Thank you Kurt - very glad that you have had such a positive experience.

Margriet van luik 2024.01.23

     

This is a very professional and personal NDIS provider in Newcastle. They have a lot of experience and provide personalised and specific care for each individual. I can highly recommend them.

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Reply from Capacity Plus Group 2025.08.29

Thanks Margriet, we really appreciate your feedback. Our goal is always to provide personal and reliable support, so it means a lot to hear you’ve had such a positive experience. Thank you for recommending us.

Colin and Ashleigh Booby 2023.12.14

     

Capacity Plus Group is Newcastle NDIS provider. Greg has been amazing in his communication and very happy to answer any questions I have. The staff are caring and willing to go above and beyond for the needs of our daughter.

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Reply from Capacity Plus Group 2023.12.14

Hi Colin and Ash,
I'm so happy that you have had such a positive experience. It has been a pleasure working with you to ensure that your daughter receives the quality of care and support that she deserves.
Thanks,
Greg

Alex O'Neill 2023.12.04

     

A caring Newcastle NDIS provider, a real credit to Greg and the team. Happy to answer questions and then provide real caring service.

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Reply from Capacity Plus Group 2023.12.04

Thank you Alex - your review is much appreciated!