After a few years, the awning has started to break. It was great up to now. Poor Customer Service: I have tried for weeks to contact them to buy replacement parts and there is no answer through phone or email. Beware that these polycarbonate pieces can fatigue and break.
Reply from Canofix Awning
2026.01.19
Hello Richard,
I'm sorry to hear this, as customer satisfaction is very important to us.
I responded to your email requesting additional information such as: original invoice (if you have) and additional photos of the awning so I could identify the parts in need of replacement. But I did not hear back from you.
I am currently out of the country and unable to take calls. Please follow up us by email when you can.
Thank you
I'm sorry to hear this, as customer satisfaction is very important to us.
I responded to your email requesting additional information such as: original invoice (if you have) and additional photos of the awning so I could identify the parts in need of replacement. But I did not hear back from you.
I am currently out of the country and unable to take calls. Please follow up us by email when you can.
Thank you