Verified Company
I called to cancel my membership and was told it had been cancelled, yet the company continued to charge me Ā£80 per month after cancellation. On top of this, they then claimed I would be charged a cancellation fee, despite the fact I signed up to a flexible plan that should not include one.
For context, the reason I cancelled in the first place was because I had a different masseuse every single month, with appointments frequently cancelled or moved, making it exhausting to constantly reschedule and completely undermining the point of a monthly membership.
This feels extremely misleading and unacceptable. Customers should not have to chase a business to stop taking money from their account after clearly cancelling.
If you choose to visit, do it as a one-off only. I would strongly advise against signing up to any monthly membership, it feels like a trap and causes unnecessary stress trying to get out of it.
Avoid the monthly plan. AVOID.
I HIGHLY RECOMMEND THIS MASSAGE PLACE IN CANNING TOWN.
Hello everyone, I recently had my first deep tissue massage at The Massage Company. I was very impressed with my masseuse, Esam. She skillfully addressed all the areas that needed attention. I had been experiencing numbness in my back and right leg, as well as general body tension, and I am pleased to report that I left feeling free from pain and numbness, all thanks to Esam. š«¶
I had a lovely deep tissue massage with Danny, highly recommend :)
Reply from TMC Canning Town
2025.12.13
Thank you so much for sharing your positive experience and for recommending Danny! Weāre delighted to hear that you enjoyed your deep tissue massage and appreciate you taking the time to leave such kind feedback.
Brilliant massage by Leo today! Very attentive and friendly young man. Had great conversations, hope to see u again soon
Reply from TMC Canning Town
2025.12.03
Thank you for your wonderful feedback, Eugenia. It's fantastic to hear that you enjoyed your massage with Leo and appreciated his attentiveness and friendly conversation. Your kind words mean a lot to us and will be shared with the team.
Had a great massage and I love that with the membership I can split the 50 mins in half so I can come twice a month. Definitely try out different therapists to see which one you prefer.
Reply from TMC Canning Town
2025.12.03
Thank you for sharing your positive experience, Vanessa! It's wonderful to hear that you're enjoying the flexibility of your membership and finding value in exploring sessions with different therapists. Your feedback is appreciated, and we're glad you're making the most of your visits.
Sharon was amazing, first ever massage and Iām blown away will be coming again! Thank you
Reply from TMC Canning Town
2025.11.21
Thank you so much for sharing your experience, Aoife. It's wonderful to hear that your first massage with Sharon exceeded your expectations. Your kind words mean a lot to us and we appreciate you choosing The Massage Company for your visit.
I really enjoyed my experience at the Massage Company today. I was really warmly received and greeted by Chantelle, who was attentive, funny and lovely. I then had a wonderful massage by Soniya and I left feeling so much better and relaxed. I will definitely be returning and extend the greatest thanks to Soniya and Chantelle who really made the experience for me.
Reply from TMC Canning Town
2025.11.10
Thank you so much for sharing your kind words and positive experience. Itās wonderful to hear that Chantelleās warm welcome and Soniyaās massage helped you feel relaxed and cared for. Your appreciation means a lot, and itās lovely to know that both team members made your visit memorable.
Iāve just had my first session with this massage company, and I couldnāt be happier. My therapist, Sonia, was absolutely lovely and really helped with the issue I came in for. Antonio, the manager, was also incredibly helpful and answered all my questions. Iām already looking forward to my next appointment with them!
Reply from TMC Canning Town
2025.11.08
Thank you so much for sharing your experience, Georgiana-Maria. It's wonderful to hear that Sonia and Antonio made you feel so welcome and supported during your visit. We're delighted that your session addressed your concerns and that you're looking forward to coming back. Your kind words mean a lot to our team.