Verified Company
Starting to like this dispensary more than many others I've been too in the city. The staff is mostly friendly, they keep the ID check at the door to enforce policy and the layout of the store is pretty cool. Quick word of warning, you might get grilled by certain staff so be ready for that. Otherwise, good stuff!
Reply from Terp Bros NYC
2025.06.20
Thank you for the kind words! We're delighted to hear that you enjoy our friendly staff, efficient check-in process, and diverse product selection. Your positive feedback motivates us to keep delivering great service. We look forward to seeing you again soon!
Amazing strains, good customer service.. Alongside fast delivery upon online orders.
Reply from Terp Bros NYC
2025.12.15
Thank you, Rasheed, for your fantastic review! We're thrilled to hear you enjoyed our strains and experienced excellent service. We look forward to serving you again soon at Terp Bros!
All the people that work here are friendly and very knowledgeable
They go out of their way to make your shopping experience the best it could possibly be !
Reply from Terp Bros NYC
2025.12.15
Thank you, Peter, for your kind words! We're thrilled to hear that our team's friendliness and expertise enhanced your shopping experience. We look forward to welcoming you back to Terp Bros soon!
If going on person, pay with cash. Buying with a debit they charge ATM fee and round up giving you cash back without your consent.
Reply from Terp Bros NYC
2025.12.10
Thank you for sharing your feedback. We completely understand how the rounding up and cash-back process can be surprising if you aren't expecting it.
Due to current federal banking regulations in the cannabis industry, our debit terminals operate as "cashless ATMs," which requires us to round up to the nearest whole dollar amount and provide the change in cash. However, our standard protocol is to clearly explain this to every customer before running the card so you can make an informed choice.
We sincerely apologize that our team member missed this step during your visit. We strive for total transparency, and we will address this with our staff immediately to ensure this procedure is communicated clearly to every guest, every time. We hope you’ll give us another chance to provide you with a 5-star experience.
Due to current federal banking regulations in the cannabis industry, our debit terminals operate as "cashless ATMs," which requires us to round up to the nearest whole dollar amount and provide the change in cash. However, our standard protocol is to clearly explain this to every customer before running the card so you can make an informed choice.
We sincerely apologize that our team member missed this step during your visit. We strive for total transparency, and we will address this with our staff immediately to ensure this procedure is communicated clearly to every guest, every time. We hope you’ll give us another chance to provide you with a 5-star experience.
Great variety of products and the staff are all incredibly kind and knowledgeable. I won't go anywhere else!
Reply from Terp Bros NYC
2025.12.10
Thank you, Alexandra! We're thrilled to hear you enjoyed our product variety and found our staff helpful. Your support means a lot to us. We look forward to welcoming you back soon!
very nice place, nice people. stuff is always popping!! very worth it
Reply from Terp Bros NYC
2025.12.04
Thank you for your wonderful review, Juli! We're thrilled to hear you enjoyed your experience with us. Our team is dedicated to providing a welcoming atmosphere and quality products. We look forward to seeing you again!
Had my first order through Delivery today and I could not ask for more!. The Speed was insane in under an hour and everything was delivered in a super high quality smell proof bag and even got some stickers and a pin! Looking forward to my next order!
Reply from Terp Bros NYC
2025.11.26
Thank you, Tony! We're thrilled to hear you enjoyed your first order with us. Our team is dedicated to providing top-notch service and quality products. We look forward to serving you again soon!
I bought the wrong vape pod refill that didn't fit my pen, Adrian corrected this with given me a free pod pen even though it was my fault. Customer for LIFE.
This is customer service at it's best!!!!
Reply from Terp Bros NYC
2025.11.23
Thank you, Anthony! We're thrilled to hear about your positive experience with Adrian. Providing exceptional service is our priority, and we look forward to welcoming you back to Terp Bros!