C&P Panelcraft Reviews

C&P Panelcraft Reviews

4.9

Excellent - based on 310 reviews

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Reviews (304)
David Lilley
David Lilley
2024-02-25
First class workmanship and customer service. Absolutely unbeatable.
Reply from C&P Panelcraft 2024-02-26
Thank you for your review Mr Lilley. A great way to start our week :)
Mike Tyrrell
Mike Tyrrell
2024-02-23
Edyta Wilczynska
Edyta Wilczynska
2024-02-22
It goes without saying that C & P Panelcraft is one of the best repair centers I came across. But what is exceptional about this place is the level of care the whole team provides. From the estimate to repair and collection, the whole process was so seamless with amazing standard of work carried out. Thank you to the whole C & P Panelcraft team.
Reply from C&P Panelcraft 2024-02-22
We're really pleased you found us and we were able to get your car looking its best again. Very happy to have been able to help - and thank you for your wonderful review :)
Robin Worthington
Robin Worthington
2024-02-16
Fantastic! I have had to use C & P twice within 1 year. Both times, from start to finish, the service has been exemplary. The quality of the job, the friendly reception, the knowledgeable staff, the regular briefings on progress, the speed of completing the work all can be summed up by quality and professionalism with a smile. They do not just say " we like happy customers" , they act in a way to "ensure customers are 100% happy" I certainly am.
Reply from C&P Panelcraft 2024-02-19
We're so so happy that we were able to give you a good experience on both visits. Your review really does mean a lot to us - thank you.
Paula Bangle-Davidson
Paula Bangle-Davidson
2024-02-13
C&P Panelcraft carried out excellent work on my car I can’t recommend them enough. Totally professional and trustworthy plus great communication at all stages of the process. I wish to thank them for making the entire process stress free and easy to manage. Thank you.
Reply from C&P Panelcraft 2024-02-14
Ah thank you Paula. We really appreciate this. We know that being involved in an accident is a stressful time, so if we were able to take some of the anxiety away, we're really pleased.
Ian Wathen
Ian Wathen
2024-02-06
Genuinely faultless service. Friendly, pleasant and polite staff. Explained the work they would be doing. Kept me up to date with progress. Special thanks to Marie. I hope I don't need to use them again but would definitely recommend them for any accident repair work you need.
Reply from C&P Panelcraft 2024-02-07
Thank you Mr Wathen for your very kind words. We're lucky to have Marie! We're very glad to be able to get your Kia looking its best again.
goldmandrew
goldmandrew
2024-01-29
I could not find fault in the service from C&P which was absolutely exceptional. When I dropped off my car, the first thing I noticed in the reception were lots of thank you cards from satisfied customers. I received text messages updating me on progress and the repairs were finished ahead of the expected date. All the staff I met were friendly and professional and the car was dropped off back my house and the keys popped through my letter box while I was at work. The finish on the car is excellent and it was cleaned inside and out. What more could you ask for? I have no hesitation in recommending C&P who put customer service first. Thank you to all the team.
Reply from C&P Panelcraft 2024-01-30
Wow! What a splendid review - we're so happy we were able to live up to your expectations. It was a pleasure to get your car looking its best again.
Sue Malkin
Sue Malkin
2024-01-24
From the very first point of contact C&P have been fantastic. Very professional and friendly team and great communication throughout the process of my repair. The work itself is superb. My car was brought home to me valeted and looking new again! I would highly recommend C&P.
Reply from C&P Panelcraft 2024-01-24
We're so happy that you're happy! Thank you very much for your lovely review.
Linda Makepeace
Linda Makepeace
2024-01-24
Fantastic company. Kept in touch with me throughout the process of repairing the deep gouges and dents in the door of my car. Had a lovely brand new courtesy car. When my car 'Sebastian' - was returned to me absolutely no sign of the damage to the back door at all. Excellent repair. Made the door look just like new!! Very friendly and I highly recommend them. I was referred to them after claiming on my LV insurance.
Reply from C&P Panelcraft 2024-01-24
Thank you for your kind words Dr Makepeace. We're so glad that Sebastian is back with you and looking his best. And thank you for giving our courtesy car a name too! :)
Kate Halpin
Kate Halpin
2023-12-22
Most of us will not want to be involved in any form of road traffic collision, but it is reassuring to know that when we are that companies like C&P are there to make the process as seamless as possible. I was rear ended in August and referred to C&P as the authorised repairers. All the staff were incredibly helpful and efficient from those on the reception desk who liaised with the insurance companies and kept me updated, the estimator and the technicians. when my vehicle was returned to me I would bot have known it had ever been damaged. I can highly highly recommend for anyone unfortunate enough to need repairs to their vehicles's bodywork in the South East London area.
Reply from C&P Panelcraft 2023-12-27
You're right! Nobody really wants to have damage caused to their car, but we're really happy that we could help you after your (non-fault!) mishap :)
Daniela Nusco
Daniela Nusco
2023-12-21
Repairs arranged through my insurance company and I’m really happy with the service. They collected and returned my car which I appreciated, everyone I spoke to was really helpful and friendly. Communication was fantastic as they regularly called to update me on progress and returned the car before Christmas. Fab service would use them again but hopefully I won’t need to!
Reply from C&P Panelcraft 2023-12-21
Hi Daniela. Thank you so much for your great review. Very happy we managed to do this just in time for Christmas for you!
Mark Chiverton
Mark Chiverton
2023-12-13
Can't recommend enough. I had a very severe series of scratches and bumps that had really ruined the look of my car. C&P have made it look brand new. They were also excellent in their communication and clarity throughout.
Reply from C&P Panelcraft 2023-12-14
A pleasure to have been able to help get your car looking its best again. Thank you for your lovely review.
Peter Young
Peter Young
2023-12-12
First class service. They were all excellent throughout. Good old excellent customer service rarely seen these days. Well done to all of you, keep doing what you do best.
Reply from C&P Panelcraft 2023-12-13
Thank you for your kind words Mr Young - that's really made our day.
Jan Dryden
Jan Dryden
2023-11-30
Excellent service , excellent communication throughout the repair to my car following a small accident. The work was completed to a high standard and the customer service was just as good which was a wonderful surprise. You could always speak to someone on the phone and they dealt with any query in a friendly , helpful and efficient way! Fantastic in this day and age! Thank you!
Reply from C&P Panelcraft 2023-11-30
Thank you for your lovely words - they really mean a lot to us!
Brian Wilkin
Brian Wilkin
2023-11-29
First class service polite and friendly people, who know what they are doing 100% recommended
Reply from C&P Panelcraft 2023-12-01
Thank you for your review Mr Wilkin. We see from your comments that you were happy with us; did you give us 1* by mistake?
Robert Rankin
Robert Rankin
2023-11-24
Great service. C & P were recommended as an approved Volkswagon repairer to me after someone reversed into my brand new Polo. They collected the car, gave me a link to check the progress of the repair, called me a couple of times to keep me up to date with the process, delivered the car back on the day they said they would. They even cleaned it, absolutely top notch service. I know where to go if I need any other work done. Thanks very much guys.
Reply from C&P Panelcraft 2023-11-27
Thank you Mr Rankin for your wonderful review! We're so happy that you were pleased to have been sent to us (notwithstanding the inconvenience of the accident in the first place!)
Natalie S
Natalie S
2023-11-23
Staff friendly and helpful. Great and regular communication on progress of the repairs. Very happy with the repairs as well.
Reply from C&P Panelcraft 2023-11-27
Thank you for your kind words Natalie :)
Pete Phillips
Pete Phillips
2023-11-22
Very helpful and communicative staff. Wonderful service from staff to finish. Would thoroughly recommend. Thank you.
Reply from C&P Panelcraft 2023-11-22
Thank you for your lovely review!
James Waters
James Waters
2023-11-18
Excellent service and quality of work
Reply from C&P Panelcraft 2023-11-20
Thank you for your review Mr Waters :)
B R
B R
2023-11-17
A great experience all round from the booking , estimation , updates , drop and collection and great service. An absolutely pleasure to leave a 5 star review.
Reply from C&P Panelcraft 2023-11-20
Such a lovely review - thank you!