Ottawa Deck and Rail Reviews

Patrick Laflamme 2026.06.11

     

I required a specific size of aluminum deck railing and Scott looked after it. Within an hour or so all was ready. They assisted with loading the railing in my vehicle and Scott reiterated to call him if had any questions. Installation was easy and the railing looks just great. Thanks for the great service. Highly recommended!

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Reply from Ottawa Deck and Rail 2026.06.11

Thank you so much, Patrick! We're glad Scott was able to get everything ready quickly and help you load the railing. We truly appreciate your kind words and recommendation, and we're thrilled you're happy with the final result!

Terry Fletcher 2026.06.03

     

Great service and attention to detail. The follow-up to complete changes we requested was done quickly with no question. Kyle and Alan could not have been more helpful.

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Reply from Ottawa Deck and Rail 2026.06.03

Thank you so much, Terry! We really appreciate your kind words. We're glad we could make the requested changes quickly and that Kyle and Alan provided such a great experience. Thank you for choosing Ottawa Deck and Rail!

Raymond L. 2026.05.26

     

What a totally positive experience it was to have Ottawa Deck and Rail design and install our tempered glass and aluminum railing! The initial process is simple and straightforward: provide a picture and a sketch with dimensions. Then leave the rest to Kyle for the quote and, in our case Alan, for the meticulous installation. Fair price and old time service is a winning combination. We wholeheartedly recommend this company.

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Reply from Ottawa Deck and Rail 2026.05.27

Thank you so much, Raymond! We truly appreciate your thoughtful review and kind words about Kyle and Alan. We’re thrilled to hear you had such a positive experience from start to finish, and we really appreciate your recommendation. Thank you for choosing Ottawa Deck and Rail!

Glen Agar 2026.05.25

     

Replaced an old dyi railing with great new one. Super crew and carefully installed on stairway. Super!

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Reply from Ottawa Deck and Rail 2026.05.25

Thank you so much, Glen! We’re glad you’re happy with the new railing and appreciate your kind words about our crew. Thank you for choosing Ottawa Deck and Rail!

Abder Ait 2026.05.14

     

The clarity of the communication with Kyle helped me make the decision to go with Ottawa Deck and Rail. The pricing was just right and did not change much even if the first quote was 3 years ago. The installer, Andrew, was clean and efficient. Ottawa Deck and Rail have exceeded my expectations. I highly recommend the company

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Reply from Ottawa Deck and Rail 2026.05.14

Thank you so much, Abder! We really appreciate your kind words and are thrilled to hear Kyle and Andrew provided such a great experience. Thank you for your trust and recommendation, and we’re glad we could exceed your expectations!

Foyez Ahmed 2026.04.05

     

We had a great experience with Ottawa deck and railing company. Our new railing looks absolutely fantastic. Thank you!

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Reply from Ottawa Deck and Rail 2026.04.06

Appreciate you taking the time to share this, Foyez! We’re glad you had a great experience and that you’re loving the new railing, it turned out awesome. Thanks again for trusting Ottawa Deck and Rail!

Dave Janssen 2026.03.11

     

Kyle was one of the most professional and efficient contractors I have worked with in a long time. From point of contact to completion of work it took under two weeks. The quality of work was exceptional and the results were greater than expected. I would recommend Ottawa Deck and Rail to anyone.

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Reply from Ottawa Deck and Rail 2026.04.06

Thanks so much for the kind words, Dave, and apologies we missed this earlier! We really appreciate you taking the time to share your experience. Kyle will be glad to hear the shoutout. Fast turnaround and top-quality work is exactly what we aim for, so it’s great to know we delivered. Thanks again for the recommendation!

Alexandre Potvin 2026.02.12

     

Wish I’d done the entire project with them. No bs, quality and speedy turnaround.

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Reply from Ottawa Deck and Rail 2026.02.16

Alexandre, thank you for the kind words. We are happy to help with any future projects you may have!

Jacqueline Lalonde 2026.01.05

     

Great company to work with! From the initial response, to the finished product, Matthew and Scott were excellent to deal with. Their focus was on value for money, and they talked through various options to ensure I was getting the best product for my space. And all that in a very timely manner!! If you need a deck or railing project, I strongly encourage you to speak with Ottawa Deck and Rail.

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Reply from Ottawa Deck and Rail 2026.01.06

Thanks Jaquie!

Dave Albert 2025.12.04

     

I’m a local contractor in Ottawa and my experience with Kyle from Ottawa deck and rail was wonderful, He is great to work with! He went above and beyond to help out with a couple of our projects and we will be using him going forward with any railing systems needed.

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Reply from Ottawa Deck and Rail 2025.12.04

Thanks, Dave. Kyle will be glad to hear this. We appreciate the trust and look forward to supporting your projects anytime you need us!

Jennifer Bone 2025.12.04

     

I help oversee a housing co-op in the West End of 101 units. We have Ottawa Deck and Rail out to look after all our railings and deck services. They are fantastic, from the quick response and knowledge to the fair pricing.

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Reply from Ottawa Deck and Rail 2025.12.04

Thank you, Jennifer. We’re glad to support your co-op and appreciate the confidence you’ve placed in our team. Always happy to help!

Rejean & Marie Grenier 2025.11.26

     

We needed to have a handrail installed for our front entrance. After contacting a few local companies, we chose to go with Ottawa Deck and Rail. The representative (Kyle) very efficient and provided excellent advice. Just a few days after the quote was approved, Andrew, the installer, came and completed the work cleanly and meticulously. We are extremely satisfied with the work done and highly recommend this company.

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Reply from Ottawa Deck and Rail 2025.11.27

Thank you for choosing us for your front entrance handrail. We’re glad we could deliver the right solution for your home. If you ever need anything in the future, we’re here to help.

Guoyan Zhang 2025.11.20

     

Very happy with the service! Andrew was friendly, professional, and did a good job. Kyle in the office was great with communication too. Thank you!

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Reply from Ottawa Deck and Rail 2025.11.27

We really appreciate you sharing this. Andrew and Kyle will be thrilled to hear your feedback. Thank you for trusting us, enjoy your new railing!

Roger Latta 2025.11.14

     

Great service. Scott and Andrew were a pleasure to deal with. The work was done in a timely manner and was of high quality as was the product.

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Reply from Ottawa Deck and Rail 2025.11.19

Thank you, Roger. We appreciate your feedback and are pleased to hear Scott and Andrew provided quality service and workmanship.

Monica 2025.11.14

     

Very positive experience all around. I especially appreciated Kyle's professionalism, knowledge and excellent customer service. The installers, Andrew and Allan, were also very professional and their meticulous, skilled installation of the frameless glass railing ensured that my new deck looks fabulous! Thank you very much.

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Reply from Ottawa Deck and Rail 2025.11.19

Thank you, Monica. We’re glad Kyle, Andrew, and Allan delivered a professional installation and that you’re pleased with your new frameless glass railing.

Tia Saunders 2025.11.09

     

Highly recommend Ottawa deck & rail for exterior railings. Received amazing service from Kyle!

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Reply from Ottawa Deck and Rail 2025.11.10

Thank you, Tia. We appreciate your recommendation and are pleased to hear Kyle provided excellent service. We are glad you’re happy with your exterior railings.

Portia Taylor 2025.11.08

     

A highly positive experience, from start to finish. I'm delighted with the sturdiness and attractiveness of the railings. Would definitely recommend Ottawa Deck and Rail.

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Reply from Ottawa Deck and Rail 2025.11.10

Thank you, Portia. We are delighted to hear that your experience was positive from beginning to end. It is great to know the railing quality and appearance met your expectations. We truly appreciate your recommendation.

Nicolle Melanson.Powell 2025.11.07

     

The new railings look great and feel very stable. We were very pleased with the quick response and installation.

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Reply from Ottawa Deck and Rail 2025.11.10

Thank you, Nicolle. We are very pleased to hear that the railings look great and feel stable. Our team works hard to provide timely service, and we appreciate you recognizing that. Thank you for choosing Ottawa Deck and Rail.

David Bowman 2025.11.03

     

Great company to deal with. Very professional installations and knowledgeable people. Highly recommended. Most of the people on our street have used Ottawa Deck and Rail and they had similar experiences. We were very unimpressed with the installer.

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Reply from Ottawa Deck and Rail 2025.10.30

Thank you, David! We appreciate the recommendation!

Timothy Brier 2025.10.23

     

We couldn’t be happier with our experience working with Ottawa Deck and Rail! From the initial quote to the final installation, everything was handled with professionalism, care, and great communication. Scott was incredibly responsive and helpful throughout the process, and Alan—who did the installation—was a true pro. The finished product looks absolutely fantastic and has completely elevated the look of our outdoor space. We especially appreciated how smooth the scheduling and payment process was, and how attentive the team was to our needs. It’s rare to find a company that combines craftsmanship with such a personal touch. Highly recommend Ottawa Deck and Rail to anyone looking for quality work and excellent service. Thank you again! — Kelly & Tim

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Reply from Ottawa Deck and Rail 2025.10.23

Thank you, Kelly and Tim! We’re so happy you had a great experience with Scott and Alan, and that you’re loving your new railings. We appreciate your kind words and recommendation!