callsummers - La Porte, IN Reviews

Bethany McCoy 2026.06.12

     

Overpriced | $2,000+ We got a new air conditioner from Summers heating and air conditioning last May. They have come out multiple times between last summer and this summer. All for the same problem: my new air condihere have been so many excuses as to why it is not working. Today at 9:20 a.m. the tech lowered the thermostat to 66. The house was 70 from overnight air. He said it should take about an hour to lower a degree. At 10:03 a.m. the thermostat was still set to 66 actual temp of the house, 70. 12:47 p.m. the thermostat was still set at 66, house temp 70. At 1:30 p.m. it was still set at 66 and the temp of the house was 71. Yesterday the house was set at 72 would go down to 74. I raised it to 74 trying to get it to turn off and it ended up being 79 in my house with the unit running non stop. The excuses: The unit wasn't sized right and we need a bigger unit Outside unit dirty- cleaned. No change We already cleaned all filters New appliances aren't as efficient Nipsco likes to limit the energy during the heat of the day so they don't have a brown out We need a house dehumidifier We need different size air vents Duct work is too small All air conditioners run 24 hrs Isn't going to cool when it's hot out. (Literally what it's supposed to do) Hot air leaking through windows and door (Furnace has no problem in the winter and I haven't removed any of the weather stripping and window coverings from winter, so absolutely no drafts) Sometimes the thermostat is a degree or 2 off It's an old house- they don't cool down. When I say our old unit that was 35 years old had zero problems, but they convinced us to get a new one saying it was leaking and had a crack in it... they say "they don't make em like they used to" I have it set on 72. Not 65. It cools to 74° and continues to run. In the heat of the day it's 77° in the house with the thermostat still set at 72. We had the air on for 4 days last month. Our Nipsco bill went up $80.00. The bottom line is that I have a loan for $11,053.00 for the new air conditioner that doesn't cool. 11 grand for a hot house. Tomorrow? Another appointment set up and I'm gonna lose it of I hear any more excuses

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Reply from callsummers - La Porte, IN 2026.06.12

Thank you for your feedback. We're sorry we let you down. Please contact us directly so we can review and rectify the issue.

Espiridion Gonzalez 2026.06.11

     

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Reply from callsummers - La Porte, IN 2026.06.11

We're delighted you had a great experience with us. Thanks for the 5-star review!

Nancy Magnuson 2026.06.11

     

I called yesterday about a leaking problem with my toilet. First thing this am a fella was at my door. Amazing. He gave me a couple options and was amazing!

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Reply from callsummers - La Porte, IN 2026.06.11

We're delighted you had a great experience with us. Thanks for the 5-star review!

Carl Howard 2026.06.10

     

Guys were very nice and informative and thorough

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Reply from callsummers - La Porte, IN 2026.06.10

Thanks for your rating! We're pleased to have met your expectations and will strive to exceed them next time.

Dylan Cabanaw 2026.06.10

     

They have the worst customer service. They don't care about appointments that were set a month prior. We had an 8-10am window and they never showed uo. My wife called 8 times and never got a live person. When I finally got ahold of a live person they basically said they had emergency calls that were more important than my appointment. Then they said do you still want us to come out later today they never sent the text to confirm. How does an appointment set up a month ago get crapped on.

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Reply from callsummers - La Porte, IN 2026.06.10

Thank you for your feedback. We're sorry we let you down. Please contact us directly so we can review and rectify the issue.

patience bodine 2026.06.09

     

Frankie B did a fantastic job servicing our air conditioner. He was informative, friendly, fast, and polite throughout the entire visit. He explained everything clearly and completed the work efficiently. Excellent service—I highly recommend him!

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Reply from callsummers - La Porte, IN 2026.06.09

We appreciate your feedback and the 5-star rating! It means a lot to us. We look forward to serving you again!

dlawick 2026.06.02

     

Had the most wonderful experience with Blake! He is very thorough, professional, and knowledgeable. Explained everything very well and made sure I understood everything that was going on with my current system. I appreciate that very much and will be asking for Blake from here on out.

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Reply from callsummers - La Porte, IN 2026.06.04

Thanks for the great review! We’re glad Blake was thorough, professional, and took the time to explain everything clearly. We appreciate your support and are honored to have earned your trust! We’ll be sure to pass along your kind words to our team.

Doug Weber 2026.05.31

     

I had given Summers a 5 star rating in the past, but one star now. Twice waited with no communication from the company for a no show on an 8-12 window where the tech was to show. First time finally gave up and left. Second time, kept calling. First , they said by 1pm. Then 2 pm. Manager was to call. No call. At 2:45–I called and told them to refund what I’d paid. Really sad how badly things have changed with this company. Good luck.

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Reply from callsummers - La Porte, IN 2025.10.02

Thank you for your review! We’re glad John was on time and professional, and we truly appreciate your kind words about Summers.

Carol Hagerman 2026.05.29

     

We had absolutely no water and Travis showed up only a couple of hours after we called! He was super pleasant and had us up & going right away. We will DEFINITELY be calling them for any future needs & I can't recommend this company highly enough! Thanks so much, Travis! 💖

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Reply from callsummers - La Porte, IN 2026.06.01

Thanks for the amazing review! We’re glad Travis was able to respond quickly and get your water restored right away. We appreciate your recommendation and are grateful for the opportunity to serve you!

Nicole G 2026.05.20

     

Frankie B was excellent! Very nice and fixed the ac quickly

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Reply from callsummers - La Porte, IN 2026.05.21

Thank you for the 5-star review, Nicole! We're glad to hear Frankie provided excellent and quick service for your AC. Thanks for choosing Summers PHC!

Terry Browne 2026.05.05

     

I Was Very Pleased With Franky B.s From LaPorte AC Quote & Great Information. He Explained Everything Plainly For Me To Understand. Mrs. Browne-King, Thank You 😊👍 A+

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Reply from callsummers - La Porte, IN 2026.05.06

Thank you for the 5-star review, Terry! We're glad to hear Franky B. provided a clear and informative AC quote. Thanks for choosing Summers PHC!

Patty Simpson 2026.04.02

     

Great service!! Very professional

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Reply from callsummers - La Porte, IN 2026.04.15

Thank you for the 5-star review! We appreciate your support and look forward to serving you again.

Melissa Pearson 2026.03.17

     

We tried to set an appointment for this company to come out Friday after our furnace kicked out. They have been to our house 3 times over this winter and not properly fixed our furnace. Each time they came out it was something different with a different technician each time. We subscribed to their services to make sure that if we had issues they would come out to fix them asap. It is now Monday and despite us calling and having an appointment scheduled for today, Monday, after 2:30pm no one showed. So we're sitting with space heater while it is 19⁰ outside freezing. We have a toddler in our house. This is unacceptable especially for us to paying into a "premium" service for them to able to come out. We have been overly accepting and friendly with the technicians and customer service with no discourse. I am extremely disappointed this time, and we will be finding a better service who doesn't charge a subscription for emergency situations or getting stuck with a ridiculous bill for someone to come out just to not make a full repair. And don't get me started on the plumbing service side of this.

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Lindsay Lekarczyk 2026.02.11

     

Timmy T & Ben Jones were so helpful today with our boiler! They walked through everything they were doing. The boiler guys of NWI✌🏼

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Reply from callsummers - La Porte, IN 2026.02.12

Thank you for the 5-star review, Lindsay! We're glad to hear Timmy and Ben were helpful and informative with your boiler. Thanks for choosing Summers PHC!

Justin Czok 2025.12.16

     

Edit: I received a return call after about 2 hours(whether based on the original review or not i have no clue). The woman i spoke with this time was a complete 180 from my first exposure. Without hesitation she was able to accommodate my request for service, understood my concerns immediately, and genuinely changed my outlook on this company. If the service turns out as good as the return call, I will absolutely update again to be 5-stars and recommend this to anyone who will listen. A masterclass in how active listening as a company can work in everyone's best interest. Original: I tried calling this company twice this morning. After going through the prompts on the phone to schedule a service, a woman named Charity introduced herself, and then said "hello" and promptly hung up on me. I called back, went through the menu's again, and with a half second of the hold music stopping and the call being picked up, i was again disconnected.

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Reply from callsummers - La Porte, IN 2025.12.17

Thank you for updating your review, Justin! We're glad to hear your concerns were addressed and that your experience improved. We appreciate your feedback and look forward to providing you with excellent service!

Timothy Beres 2025.11.07

     

When your heat goes out, you need someone who is reliable. My debacle started on a Sunday innocently enough. A tech called me and based on listening to my furnace, suggested I wait until Monday for the service call since he did not have the parts to repair what he believed to be the issue. He assured me that the appointment would be set for 2-4pm Monday. After not hearing from them by 3, I called and found out no appointment was on the schedule. They said they would message the tech and I would be next. Well, I called back at 5 and then again at 7 before getting a call from a tech at 7:30pm. He came out at 8:20pm and diagnosed the issue only to not have the part to repair. He told me the $99 service fee would be credited towards the repair bill although he had to wait until the morning to give me a quote and that he would text me to approve and get the repair done. Today is Friday and I have yet to hear back. On Wednesday, I went to a local company who came out and fixed my issue within 24 hours. I just tried to reach Summers to discuss this but was sent to a virtual assistant. I am looking all around to see if I am on candid camera.

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Reply from callsummers - La Porte, IN 2025.11.10

We apologize for the negative experience you had, Timothy. Please contact us directly so we can address your concerns and discuss the issue further.

Colleen Guido 2025.10.20

     

Had a furnace issue today and Frank B and Zachary were my techs. They arrived within the four hour window, they were conscientious of my home, very informative, answered all my questions and they got the job done quick. I will call Summer's again fur any heating, AC or plumbing issues. I highly recommend Summers.

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Reply from callsummers - La Porte, IN 2025.10.21

Thank you for the fantastic review, Colleen! We’re so glad Frank and Zachary provided timely, informative, and respectful service. We’ll be sure to pass along your compliments. We appreciate your recommendation and look forward to assisting with your heating, cooling, or plumbing needs in the future!

Dana Chartier 2025.10.19

     

Thank you for all the excellent work you did at my home yesterday, Justin! I could not be happier with my new kitchen sink and faucet. The repairs on our water shut-off valves was incredibly fast and efficient. Thank you also for the repairs on our upstairs bathroom sink. It works wonderfully now! We are so appreciative!!

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Reply from callsummers - La Porte, IN 2025.03.07

Thank you for the 5-star review, Dana! We're glad to hear our technician provided excellent and professional service, and that your bathrooms are now fully functional.

Heather C 2025.10.17

     

Thank you Frank and Zach for your friendly, helpful HVAC service visit! I look forward to seasonal checkups with Summers

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Reply from callsummers - La Porte, IN 2025.10.17

Thanks so much for the great review! We’re pleased to hear Frank and Zach met your expectations with friendly and knowledgeable service. We value your confidence in Summers and look forward to helping you keep your home comfortable all year long.

Sarah McIntosh 2025.10.17

     

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Reply from callsummers - La Porte, IN 2025.10.17

Thank you for the 5-star rating, Sarah! We appreciate your support and look forward to serving you again.