Jacob from Chorus Pest Control provided exceptional service during his visit. He arrived exactly on time and initiated a thorough discussion to understand if we were experiencing any noticeable pest issues. Before beginning, he clearly outlined his treatment plan and respectfully confirmed our permission to proceed. Jacob was incredibly polite, highly responsive, and thoroughly professional throughout the process. He truly impressed us with his attention to detail and outstanding customer service. We highly recommend him!
Guardian bought Chorus SmartSecure this year, and I came with the sale: three properties, all monitored by them. Since the takeover, the service has collapsed.
In August, a technician came to my home to fix my alarm. He couldn't fix it and couldn't trace the wire, so he pulled the panel off the wall and left. He left holes and torn drywall where it was mounted (photo attached) and set the panel on my kitchen counter. No work order, no follow-up, no explanation.
Six weeks later the panel is still on the counter. Guardian scheduled a return visit for October 7, 8 AM to 4 PM, and sent me a reminder the day before. The Chorus technician, Guardian's authorized dealer, never came. No call, no cancellation, no new date. At 1:45 the next morning, the panel sitting on my counter went off and terrified my dog.
Here's what I've paid while this was happening:
- Monitoring every month on a home whose panel isn't on the wall
- $127.18 a month on my business account, plus an unexplained $219 added in September and taken by autopay on October 1 ($346.18 that month)
- Hours on the phone with Guardian and Alarm.com, where every person told me there was nothing they could do
- A wall I now have to repair
In August I sent Guardian a written notice with six specific questions about my contracts, including end dates, the missing home agreement, and transfer instructions. Their only reply was a form email telling me to call 1-800-PROTECT. Two months later, none of the six has been answered.
They will take the payment on time every month. They will not show up, answer in writing, or fix what their own technician took apart.
If you are a former Chorus customer, read your contract and keep every email. If you are considering Guardian, ask how long it takes them to send someone when something breaks.
My experience with BSG/Chorus SmartSecure and Guardian Protection has been frustrating. My cameras do not record, which defeats a major reason I bought the system. They also charge to come out and service equipment that is not working. Paying for a security system and then being charged to address its problems is unacceptable to me.
The entire arrangement is confusing: I deal with BSG, Chorus SmartSecure, Guardian Protection for monitoring, and a separate Wise Pay website to pay. It is difficult to understand who is responsible for what.
When I requested cancellation because of the camera problems, Guardian sent me a form requiring a $599.88 early termination fee, plus additional account and possible service charges. The form states that service and billing will continue unless I sign and make the required payment. I have not signed it.
I would not recommend this arrangement based on my experience. Before signing up, get camera recording capabilities, service-call charges, billing responsibilities, and cancellation terms in writing. I want cancellation without a penalty and written confirmation that billing has stopped.
RJ is a rockstar. He explained everything thoroughly so that my wife and I could understand and operate the system. He wore shoe covers and was very respectful of our home. We are very happy with the products and service.
James was exceptionally knowledgeable on his job and he explained everything and sprayed anywhere I felt comfortable with on top of his normal duties and I appreciated his willingness and kindness to go the extra mile for the customer!
Robert provided quality service and ensured I had everything entitled to me in my packsge. He also not only showed me how to make updates in my app, but ensured I had a full understanding. He was a pleasure to work with.
We had our new system installed yesterday and Robert our technician was amazing. The installation was done very professional. He was very thorough and explaining the apps and the automation included and I would definitely recommend.Chorus to my personal friends and family.
RJ from Chorus did an outstanding job installing and activating our new home security system. His professionalism, attention to detail, and clear communication made the entire process easy and stress‑free. He took the time to walk me through everything, made sure the setup was perfect, and left the space cleaner than he found it. It’s rare to find someone who takes this much pride in their work, and I truly appreciate the quality of service he provided. Highly recommend RJ for any security needs.
Terrible service and no accountability
I have been a loyal customer for nearly ten years, but my most recent experience was beyond disappointing. They installed a TV on my outdoor patio, only for it to start falling off the wall. When I asked them to fix the issue, they claimed they no longer offer TV installation services. This excuse doesn’t address the poor workmanship they provided. They should take responsibility or subcontract the repair. If I could give zero stars, I would.
Date of experience: 24 September, 2026
Robert was great! He took the time to make sure he showed me everything on the system and then made sure I could do everything before he left. Service was excellent!
Thankfully there are many good extermination companies in the aeea. Chorus is not one. First off their technicians share information with others outside of the company. Secondly I cancelled service (my mistake I ment to not renew....my fault) Anyway I paid for the quarter. They refused to do a treatment for an issue that I was having AND kept my money for the entire quarter, Now my feeling is you either treat for the issue or refund any unused money back to the customer. You don't refuse service AND keep the unpaid funds. So......if you want to have your information gossiped around and poor service.....then you have your company!
Verified Company
