Big Wave Heating and Air Conditioning Reviews

wayne fleischman 2026.05.12

     

We had a wonderful experience with big wave ac. My wife and I needed to replace our old furnace after buying our place in HB and also wanted to add central ac After getting quotes and meeting with 3 other companies we decided on Charlie and the Big Wave team. In particular Jeff and Derrick did a wonderful job on our installation and were able to troubleshoot some electrical issues. They left our garage spotless and were just really good guys. We are stoked to have our new AC unit and are really glad we went with Big Wave 🤙

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Reply from Big Wave Heating and Air Conditioning 2026.05.12

Thank you, Wayne! It means a lot that after meeting with multiple companies you chose to go with us, and I'm glad Charlie was able to earn your trust through that process. Jeff and Derek did a great job getting your new furnace and AC installed and working through those electrical challenges — those two are a solid team and it's great to hear they left the garage just as clean as they found it. Enjoy that new AC in your HB home, and don't hesitate to reach out if you ever need anything!

Mark Rowley 2026.05.04

     

Highly highly recommend these guys. My wife and I had an issue in which previous owners had hired inexperienced contractors to install an HVAC system. See attached photos - horrendous AC return vent and ducting layout that intruded in garage space (not to mention lack of code compliance), inappropriate ducting size, asbestos ducting present despite claims of remediation, etc. etc. Big Wave was probably the third company we had come out to take a look to see what could be done. Charlie and Jeff were the first professionals to actually take the time to thoroughly examine the issues and come up with a plan that maintained the existing equipment (as other companies were quick to try to upsell us on a brand new system despite the equipment being less than a year old). They also provided referrals for proper asbestos remediation, and promptly installed appropriate new high efficiency ducting. They did great work, and all workers were professional and courteous throughout. Our system has been working great for the last 6 months and we are happy to continue working with Big Wave for maintenance. Photos included: ducting in garage (before...gross.), furnace relocated to attic with new ducting, closet in garage (after furnace was relocated - more garage storage space...yay!)

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Reply from Big Wave Heating and Air Conditioning 2026.05.05

Thank you for sharing your experience, Mark! I have shared this story several times with our clients to explain the worst case scenario if you hire the wrong contractor for projects like this. I am super grateful that you trusted me and my team to re-install your system to ensure it functions properly. We always want to do what is best for our clients and provide options that will best fit their wants and needs. With the proper installation of your new system you can now expect the system to last 15-20 years while enjoying its comforts in the mean time. As always let us know if you need anything and we are happy to help! Thanks again for sharing your story and experience with our company

Krista Stutz 2026.04.23

     

I cannot say enough good things about this company! We were having issues with mold in our mini splits and wanted to get them removed and central air installed. From start to finish everything was seamless. Charlie the owner came up with a detailed and customized plan for us and made sure we were getting what was best for our house. Once we decided to move forward Jeff and Derek completed the installation in 3 days. Both Jeff and Derek were such a pleasure to have working at the house. They were friendly, knowledgeable, efficient, skilled, and so respectful, always wearing foot covers, putting floor coverings down, answering questions etc. We are so happy we chose to work with this company and look forward to using our air this summer and benefiting from the full house air filter they installed. Thanks Big Wave!

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Reply from Big Wave Heating and Air Conditioning 2026.04.23

Wow, thank you for sharing, Krista! It was such a pleasure working with you and thank you for trusting me and my team with this project. I would love to follow up with you in the next 30-60 days to see how your are liking the whole home air purification system. Jeff and Derrick are amazing at what they do and I am so grateful to have them on our team to deliver professional and quality installations. Enjoy the comfort and clean air with your new system and let me know if you need anything in the future!

Tony Jabczenski 2026.04.21

     

Excellent service and communication. A++. Clean, clear and trustworthy. Above and beyond. Thank you JAKE!!!

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Reply from Big Wave Heating and Air Conditioning 2026.04.24

Thanks Tony! It was a pleasure meeting you and thank you for your kind words regarding the service Jake provided. We train weekly to ensure our services meet or exceed everything you mentioned and its great to see you experienced that. If you need anything in the future don't hesitate to reach out and we would be happy to help!

Ryan Litrich 2026.04.18

     

Jake provided us with outstanding and timely service. Provided honest review of our existing equipment and did not oversell. We’ll be reaching out again on our next apartment complex repair or replacement. Thanks Big Wave!

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Reply from Big Wave Heating and Air Conditioning 2026.04.21

Thank you, Ryan! Jake will love hearing this — being straight with customers about what they actually need is something we take seriously, so it's great to know that came through. Looking forward to working with you again on the next project!

Judy Dunning 2026.04.11

     

Professional work with this Big Wave team! We were in need of repairs & replacement of our HVAC system and couldn’t be happier with our choice to use Big Wave for the work. Charlie’s comprehensive inspection and estimate was thorough and detailed so we could make the best decisions. The guys who came to do the work were Jeff, Derek and Jake. They arrived right on time and were nice, informative, efficient and cleaned up perfectly each day of the almost 3 day job. Jeff explained everything about our new system and how it worked. Amazing experience overall and I would feel comfortable recommending them highly to anyone.

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Reply from Big Wave Heating and Air Conditioning 2026.04.14

Thank you, Judy! A full HVAC repair and replacement is a big job, and I'm glad Charlie was able to walk you through everything upfront so you felt confident going into it. Jeff, Derek, and Jake are a great crew and it's great to hear they kept things running smooth across all three days — on time, clean, and communicative the whole way through. Jeff is always great about making sure homeowners actually understand their new system before we leave, so I'm happy that stood out to you. We really appreciate the kind words and the recommendation, and don't hesitate to reach out if you ever need anything down the road!

Mark Ancheta 2026.04.09

     

Cowabunga 🤙🏾,Jake did an excellent job… went through the process and explained how the system will work in eliminating the “dirty sock” smells!!! Appreciate the professionalism and workmanship!!

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Reply from Big Wave Heating and Air Conditioning 2026.04.10

Cowabunga! Haha thank you for sharing, Mark! I am grateful we were able to help and Jake was able to explain our process of solving the problem of the smells coming from your AC unit. The new air purification system will work wonders removing the odor and improving the indoor air quality in the home. I truly appreciate your trust in us, and if you ever need anything in the future we are here to help. Thank you!

Brian Hicks 2026.04.09

     

I cannot recommend Big Wave Heating and Air Conditioning highly enough. After being charged $2,700 by another company for refrigerant service and then presented with a $19,243 replacement estimate the following day, I was understandably concerned and looking for an honest second opinion. I called Big Wave, the owner Charlie, who immediately expressed skepticism about what I had been told and dispatched his technician Jake the same day at no charge — because Big Wave doesn't charge for second opinions. Jake and Charlie spent over 2.5 hours at my home using professional leak detection equipment including a particle sniffer. They found absolutely no leaks anywhere in the system and confirmed there was nothing wrong with my components — directly contradicting everything the previous company had told me. They were thorough, honest, and completely transparent throughout the entire process. They explained everything clearly, never tried to upsell me on anything, and clearly explained the options I’d have in the future should the issue arise again. In an industry where predatory practices are unfortunately common, Big Wave is the rare exception. Charlie and Jake are exactly what an HVAC company should be. They have earned a customer for life.

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Reply from Big Wave Heating and Air Conditioning 2026.04.10

Wow — thank you so much for this incredibly thoughtful and detailed review. This one truly means a lot!

When you called, I knew right away that something was not adding up and it was very unlikely that the suggestions from the other company were accurate. No homeowner should ever be taken advantage of like that, and getting you an honest answer that same day was the least we could do. We'd rather spend 2.5 hours making sure you have accurate and honest information with options to resolve the problem.

Jake is exactly the kind of technician we're proud to have representing this company — thorough, patient, and always willing to take the time to explain things clearly. Hearing that you felt informed and never pressured is everything to me.

We built Big Wave on the belief that honesty and integrity should be the standard in this industry, not the exception. Reviews like yours remind us why we do this. Thanks again for sharing and we are here if you need anything in the future!

Diana Sanchez 2026.04.03

     

Charlie and his team are great! On time, honest and very knowledgeable.

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Reply from Big Wave Heating and Air Conditioning 2026.04.10

Thank you for sharing, Diana! I am so grateful we were able to help you with your rental property. If you need anything in the future, don't hesitate to reach out and we would be happy to help!

Mark Petree 2026.04.02

     

Charlie came over to do an estimate on a whole house unit and a mini split for me. I have never had a vendor take the time and be as thorough as he was. For me personally, I prefer to work with small businesses and really like it when I'm dealing with the owner of that business. Charlie answered every question I had and then brought up some things that I never would have thought of in the first place. He was very detailed throughout the whole process. Do yourself a favor and at least put this Charlie and Big Wave Heating & Air on your short list of HVAC companies you get a quote from, because I promise you it will be worth it. You can tell he cares about his business because he really went above and beyond. Thanks again, Charlie!

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Reply from Big Wave Heating and Air Conditioning 2026.04.07

Hey Mark! Thank you so much for this amazing review, it made our day. Charlie loved sitting down with you to go over everything. We're glad he could bring some things to the table you hadn't thought of yet. That's what we're here for! If you ever have more questions, don't hesitate to reach out. Thanks again!

David Rynerson 2026.04.02

     

We had Jake come out to do maintenance on our heat pump after the company that installed it went out of business. He was quite thorough checking it out and explained every step of the way. He did a great job and also installed surge protectors that the original installer did not. Might have saved us having a damaged fan assembly if the original installer had done so on the initial installation. Likely the result of power issues we've had recently due to SCE maintenance. We're quite satisfied with ther service we received.

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Reply from Big Wave Heating and Air Conditioning 2026.04.07

Hey David! We're glad Jake was able to step in and take care of your heat pump. He’s big on walking people through the process, so it’s great to hear that came through. We’re really happy to hear you’re satisfied with the service, and if you ever need anything down the road, we'd love to help. Thank you!

dan bergstrom 2026.03.28

     

The home builder’s installation was frustrating. Upstairs was always too hot and downstairs too cold. After Big Wave’s installation I haven’t seen it more than 1° difference between floors. 💥 Charlie’s install team was great. Thank you Big Wave! We are very pleased with how everything turned out and is working.

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Reply from Big Wave Heating and Air Conditioning 2026.03.31

Hi Dan! Thank you so much, we're really glad we could fix this issue! Uneven temperatures between floors is one of the most common complaints we hear, and this is exactly the result a proper HVAC installation should deliver. Charlie and the team will be happy to hear this. We appreciate you choosing Big Wave! Thanks again.

J M 2026.03.27

     

We needed a full replacement of our AC and furnace, as our system was over 25 years old and no longer cooling the house effectively. Summers had become increasingly uncomfortable, and we were especially concerned because the original attic installation was so tightly crammed in that we expected removal to be extremely difficult. Big Wave made the entire process feel seamless. Charlie, the owner, clearly has exceptional HVAC expertise—he developed a smart, effective plan to tackle what we thought would be a very challenging job. Jeff, our technician, executed everything flawlessly. Not only did he install the new system perfectly, but he also corrected mistakes from the original installation 25 years ago. The transformation in our attic is incredible, and the system now performs better than we ever expected. Their pricing was also very fair—we had put off this project for years fearing it would cost a fortune, but Big Wave proved otherwise. We only wish we had done it sooner. For the first time in years, our house is actually cold on hot days!

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Reply from Big Wave Heating and Air Conditioning 2026.03.31

Hi J! Thank you for the kind words and for trusting us with your AC and furnace replacement. We love a challenge, and we'll be sure to pass along your review to Charlie and Jeff. Enjoy the cool house this summer! Thanks again, and we're here whenever you need us.

Lance Lie 2026.03.23

     

Jake was a great technician. Very professional and thorough. Easy to communicate with too. Definitely recommend Big Wave

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Reply from Big Wave Heating and Air Conditioning 2026.03.23

Thanks, Lance! I am glad to hear you had a great experience with Jake. He is a great team member and awesome communicator and we are blessed to have him on our team. If you ever need anything in the future don't hesitate to reach out and we will be sure to send Jake!

Amyiee Duong 2026.03.22

     

My thermostat and AC went out, and Charlie and Jake were fantastic. They were thorough, explained everything clearly, and didn’t try to upsell me on a new unit—just focused on the actual issue and repairs. Super trustworthy, kind, and professional. Highly recommend!

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Reply from Big Wave Heating and Air Conditioning 2026.03.23

Thank you for sharing, Amy! We always provide an honest service and present options to let our clients choose what is best. Although your unit is older we can always try and get as much life out of it as possible. Hopefully the recent repairs get you through the summer and if you have any other issues we are here if you need us. Thank you for recommending us!

Michael H 2026.03.19

     

Just had my AC Services. Charlie was timely, professional and walked me through every step. Scheduling was also fast and transparent with live arrival tracking. AC is up and running again. Would definitly recommend.

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Reply from Big Wave Heating and Air Conditioning 2026.03.20

Thank you for sharing, Michael! It was a pleasure helping to get your AC up and running during this heatwave. If you need anything in the future don't hesitate to reach out and we would be happy to help!

Ben Kolb 2026.03.18

     

We had our AC unit go out recently and made a call to big wave after a friend recommended them. Jake came out and was able to walk us through our options and was super fair. These guys were super reasonable and came out and fixed the issue immediately. Highly recommend!

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Reply from Big Wave Heating and Air Conditioning 2026.03.20

Thanks for sharing, Ben! I am glad we were able to squeeze you in to our schedule during this heat wave and get to your AC up and running again during this heatwave. Jake is a great technician and we are grateful to have him on our team. He always goes above and beyond and its awesome to hear you noticed his dedication. If you need anything in the future don't hesitate to reach out and we would be happy to help!

john muratore 2026.03.13

     

Cannot say enough about Charlie and his technicians! From start to finish he delivered what he promised in ALL PHASES! From asbestos abatement to installation of Furnace and Ducting to attic insulation. Done exceptionally fast but with quality service. Three days DONE!! And at remarkably fair price to boot! You want your work done right at a fair price call Charlei at Big Wave.

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Reply from Big Wave Heating and Air Conditioning 2026.03.14

Thanks for sharing, John! I am super grateful to be able to handle this project for you. We have an amazing team that goes above and beyond every day to be able to deliver this service for all of our clients. I am glad you had a great experience and we are here if you ever need anything in the future!

Jason Brewer 2026.03.04

     

Jake is amazing! Highly recommended!

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Reply from Big Wave Heating and Air Conditioning 2025.09.20

Thank you for sharing, Jason! Jeff and Derek are the dream team for new installations and we are super grateful to have them on our team. Let us know if you ever need anything and we would be happy to help!

Healthy, Wealthy & Wise 2026.02.27

     

Charlie & Jake did a fantastic job of diagnosing the problems we were having with our heating, and gave very easy to understand explanation of what was happening. Now our system works as it should! Both of them are very knowledgeable, very pleasant and very conscientious of being as neat as possible while working. We signed up for the Big Wave Club where they will come every year for a quick safety check of our system so we can address any potential problems AHEAD of time instead of being “Last Minute Larrys” (no offense to any Larrys out there).

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Reply from Big Wave Heating and Air Conditioning 2026.03.03

Thank you so much for the awesome review! We’re glad Charlie and Jake were able to clearly diagnose the issue and get your system running the way it should. They always aim to be thorough, neat, and easy to work with, so it’s great to hear that stood out. Welcome to the Big Wave Club! We love helping our members stay ahead of issues and avoid those last-minute surprises. We appreciate your trust and look forward to seeing you at your next safety check!