Verified Company
Reply from Caliber Collision
Shelly, thank you for the fantastic review! We truly appreciate you taking the time and are very happy to see we could provide a great experience for you. Have a wonderful day!
Just got my Nissan Altima back today! Caliber did an awesome job! My car looked brand new! They always kept me up-to-date every Monday, Wednesday and Friday on the progress of my car, and even was able to make sure I had a rental car to drive while they were working on it. Very impressed by the staffs professionalism and I would recommend them to anyone!
Reply from Caliber Collision
Nothing makes us happier than hearing we restored your car to brand new conditions! If you are in need of repair services in the future, we would be honored to serve you again.
Probably worst customer service ever at a car shop and I am 58 years old. Stopped at Caliber Collision to find out how much it would cost to paint and install a different style of front bumper on a new car I was thinking about buying. I did not like the bumper on the car. The receptionist asked a woman in front office if this was possible to get an estimate without the car present and without looking at me she said no. I told her that I just needed to get a pre estimated cost to know if I wanted to buy the car. She said that she would get in trouble by doing this. It was obvious she was in a big hurry, wanted nothing to do with me and my request. I suppose that they must have more work than they need. I asked if she could recommend another place that could assist me and she told me to Google it. I told her I already had. Why she responded to me in such a negative way I have no idea. I'm thinking she must not be aware of contingency clauses if she was that worried about giving me an estimate. I strongly suggest that potential customers not seek service here if you expect to receive individual attention and good customer service.
Reply from Caliber Collision
Thank you for bringing this to our attention. We would like to address this with you. Can you please email us your contact information and the center involved at communitymanager@calibercollision.com to discuss this?
Caliber kept the repairs timely and we felt like communication was top notch throughout. Tylor specifically made the entire process very smooth.
Reply from Caliber Collision
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future.
Probably the best place to get repair on your car. Great work and i can't say enough about Nick keeping me up each week about how my car was progressing.
Reply from Caliber Collision
Thanks Linda! There is nothing more important than your safety and satisfaction. Thank you for trusting us with your vehicle.
The staff keeper me well informed. Repairs in a timely fashion. The finished product was Great. A very good experience.
Reply from Caliber Collision
We believe in building trust through transparency. We are thrilled to hear you are happy with the updates we provided throughout the process. Let us know if you need anything in the future, Robert.
A very good experience from start to finish. I felt like my issue was as important as anyone else's, I will recommend them to others.
Reply from Caliber Collision
2020.12.01
Hi Cheryl Reasner. We’re glad to hear that we could restore you to the rhythm of your life! Thank you for reaching out.
Went to this location as part of a GEICO insurance claim. Amazing customer experience on the front end but average repair leaving me with loose ends.
Reply from Caliber Collision
2026.01.23
Hi Matt thank you for reaching out to Caliber Collision. We’d love to look into that for you. Please email us at communitymanager@calibercollision.com with the name your vehicle is under or RO number, the specific location you visited and a good contact number so that a member of our team can reach out to you.
My experience with Caliber Collision was top tier. I really appreciated the relationship they have with enterprise. I didn't have to worry about how I would pickup/drop-off the rental care. The communication during the repairs was also top tier. I never had to wonder what was going on in the process. From the front desk administrator, to the adjuster, and collision repair specialist I felt like my repair was top priority. I hope that I won't need collision repair services again. However, if I ever do I certainly will choose Caliber Collision. 5 star experience in a already frustrating time with having an auto accident.
Reply from Caliber Collision
2025.08.06
We are so grateful to have had the opportunity to work with you, Jasmine! Our commitment to outstanding customer service is always top of mind. We appreciate your business.
Very pleased with the repair. Was done during the holiday season in just a couple weeks time. Car looks like it never had a collision and the paint match is excellent.
They also cleaned the interior of my car which was greatly appreciated - smelled new too!
Reply from Caliber Collision
2026.01.05
The perfect match! We are committed to providing high quality work and would expect nothing less than perfect paint matching and quality repairs. We can't thank you enough for sharing your experience with us Elyse.