Reply from Calgary Glass Repair: Windows, Doors and More!2026.06.05
Sorry for the confusion — the address you were sent is mail-only and not a public office. We do accept drop-offs at our service center by appointment and can often arrange curbside drop-off or pickup options. Please call the main number on our website or use the online scheduler to arrange a drop-off or pickup, and we will update our phone prompts to prevent this from happening again.
Harshil Shah2026.06.03
This review is an update to the 5-star review I left 1–2 years ago.
While Moiz was professional and responsive during the sales process, my experience changed completely when I needed after-sales support.
The wand mechanism on one of my blinds stopped functioning properly. Before inspecting the issue or sending a technician, Moiz was quick to conclude that the problem was caused by physical damage. I later noticed another Google review describing a similar issue and receiving the same explanation, which made the response feel more like a default excuse than a genuine investigation.
Rather than attempting to diagnose the problem, I was told that either I or guests in my home must have applied pressure to the wand and caused the damage. When I requested that someone inspect the blind in person, I was told that no technician would be sent because they would only tell me the same thing he was already saying over the phone.
At that point, I asked for the blind to be removed because I no longer wanted to argue about responsibility for an issue that had never been properly assessed. Moiz then stated that he would not pay for a technician to come to my house and remove it. When I asked whether he would accept responsibility if I damaged my window frame while removing the blind myself as an “untrained technician,” he appeared completely unconcerned and still refused to send anyone.
Throughout the conversation, every attempt to discuss the issue was met with deflection and references to the new blinds he was installing elsewhere, which felt like an effort to avoid addressing the actual problem. Instead of taking customer concerns seriously, the discussion became increasingly frustrating and confrontational. The call eventually deteriorated into a heated argument and ended abruptly.
What disappointed me most was not the malfunction itself, but the complete lack of accountability, willingness to investigate, or commitment to customer service once the sale was complete.
Based on my experience, I cannot recommend this company. The service was excellent when money was changing hands, but when a problem arose, support, accountability, and professionalism disappeared.
Reply from Calgary Glass Repair: Windows, Doors and More!2024.11.19
Hello Harshil,
Thank you for your kind words regarding your experience with Moiz and his team. We are grateful you chose Canuck Windows for your glass and blinds needs. Please reach out to us if there is anything else we can do for you. We hope you enjoy your new blinds for years to come!
Sincerely,
Canuck Windows
Shalaka Menon2026.06.03
Do Not use their services or products. They are all up and good when selling but a year later I am regretting buying it from them. The moment I tried to claim warranty when the wand for their blind started malfunctioning they called it PHYSICAL DAMAGE just from a photo and kept going round and round trying to avoid any chance of having to fix it for us.
As a result I had to get rid of the blind completely myself.
PS - They do have a tendency to rile you up to get you to burst out angry
Reply from Calgary Glass Repair: Windows, Doors and More!2026.06.04
Hi Shakala,
Your blind was physically damaged due to improper use after 18+ months. This is not a warrantable claim as the product is not defective. We understand you left this review out of frustration, but we tried to explain this to you and your husband several times and all we got in the end was insulting remarks.
Benjamin Laflamme lavallee2026.06.01
I had a great experience with this window company. The whole process was very easy from start to finish. They were professional, communicated well, and completed the job perfectly. The window looks amazing and everything was done with care and attention to detail. I would definitely recommend them to anyone needing window repairs or replacement.
Reply from Calgary Glass Repair: Windows, Doors and More!2026.06.01
Thank you, Benjamin — we appreciate the great review. We're thrilled the process was easy and that you are pleased with the windows and our team's attention to detail. Your recommendation means a lot to us. Please reach out anytime if you need further assistance.
Patrizia Ferraris2026.05.27
First time that I had Canuk Windows to fix a window. It will not be the last time! Reliable, affordable and professional. I highly suggest Canuck Windows.
Reply from Calgary Glass Repair: Windows, Doors and More!2026.05.27
Thank you, Patrizia — we really appreciate your kind words. We're glad our team was reliable, affordable, and professional for your window repair. Your recommendation means a lot and we look forward to helping you again whenever you need us.
Reply from Calgary Glass Repair: Windows, Doors and More!2026.05.17
Mike, thank you for the 5-star review and for trusting us with your business. We're thrilled to hear you love our customer service and the work we performed. We appreciate your support and look forward to serving you again.
Rory Scollard2026.05.17
Solid work, very happy to work with Moiz and Corey. Had two windows that needed replacing and they did a great job!
Reply from Calgary Glass Repair: Windows, Doors and More!2026.05.17
Thank you for the kind review, Rory. We're thrilled Moiz and Corey did a great job replacing your windows and that you're happy with the work. If you need any future window services, repairs, or have questions about maintenance please give us a call. We appreciate the recommendation.
Carolyn Hoople2026.05.16
I required new glass replacement for my pantry door. There was a tight turn around for my house being listed for sale and Canuck windows came through with a beautiful etched glass. Corey removed the old and installed the new glass within fifteen minutes, leaving not a trace of glass or wood behind. He changed his schedule to ensure the glass was installed before my house was photographed for the listing. Thank you so much!
Reply from Calgary Glass Repair: Windows, Doors and More!2026.05.16
Thank you, Carolyn, for the wonderful review. We’re so glad Corey could provide a beautiful etched glass replacement and complete the removal and installation quickly and cleanly. It was our pleasure to adjust the schedule to meet your timing for the listing photos. Best of luck with the sale and thank you for trusting Canuck Windows.
Jamiel Damji2026.05.14
Excellent service from start to finish. The team was professional, punctual, and the quality of the windows and doors exceeded expectations. Installation was clean and efficient, and everything looks fantastic. Highly recommend!
Reply from Calgary Glass Repair: Windows, Doors and More!2026.05.15
Thanks so much, Jamiel, for the wonderful review and recommendation. We're thrilled our team was professional and punctual and that the windows and doors exceeded your expectations. We will share your kind words with the installers — they will be very pleased. If you need anything else or have questions in the future, please reach out.
Robin Choi2026.05.04
Easy to schedule, pleasant staff, and quality work. Made the whole process smooth and stress-free. Five stars!
Reply from Calgary Glass Repair: Windows, Doors and More!2026.05.04
Thank you, Robin, for the five-star review. We're so glad scheduling was easy and our staff made the experience pleasant while delivering quality work. It means a lot to hear the whole process was smooth and stress-free. We appreciate your feedback and look forward to helping you again.
Olugbenga Jimba2026.05.03
I had a great experience with Canuck Windows. I needed a cracked window replaced, and the service was very speedy from start to finish. Ali was excellent to deal with — professional, responsive, and his service was impeccable. I also really appreciated receiving a free blind with the replacement. Overall, a smooth and positive experience. Highly recommend Canuck Windows!
Reply from Calgary Glass Repair: Windows, Doors and More!2026.05.04
Thank you for the glowing review, Olugbenga. We’re thrilled you had a speedy, smooth experience and that Ali provided professional, responsive service. It’s great to hear you liked the complimentary blind and that the replacement met your expectations. We appreciate your recommendation and look forward to helping you again.
Abe2026.05.02
These guys know whats up! Amazing service on my commercial glass repair after nobody else could compare!
Reply from Calgary Glass Repair: Windows, Doors and More!2026.05.03
Thanks so much, Abe. We’re thrilled we could get your commercial glass repaired when others couldn’t. We appreciate your trust and kind words. If you need anything else or routine maintenance in the future, just give us a call.
Tatiana Navarro2026.05.02
Canuck Windows & Door provided a great service from the very first call requesting a quote. Their response time after sending the quote and actually completing the job was very fast. Moiz who was in charge of the installation is a real expert. He replaced the glass of the backyard door, my rating for this job is 12 out of 10. I highly recommend Moiz and his team.
Reply from Calgary Glass Repair: Windows, Doors and More!2026.05.02
Thank you for the fantastic 5-star review and for trusting Canuck Windows & Doors for your project. We're delighted our quick response and fast completion met your expectations. Moiz will be thrilled to hear your kind words — we’ll be sure to pass them along to him and the team. We appreciate your strong recommendation and look forward to helping you again in the future.
Reply from Calgary Glass Repair: Windows, Doors and More!2026.05.01
Thank you, David. We're thrilled to hear we did the best job for you in the city. We appreciate you sharing your experience and look forward to serving you again. Please reach out anytime if we can help.
Fazal2026.04.30
Great group of people to work with. I had commercial and residential window replaced by Craig. Him and Moiz were easy to work with. Would highly recommend these guys for anyone looking to get their window fixed/replaced.
Reply from Calgary Glass Repair: Windows, Doors and More!2026.04.30
Thank you, Fazal, for the 5-star review. We're glad Craig and Moiz made both your commercial and residential window replacements easy. Your recommendation means a lot to our team. We appreciate your support and are here for any future needs.
Reply from Calgary Glass Repair: Windows, Doors and More!2026.04.29
Thank you so much for the 5-star rating, Nadia! We’re thrilled you had a great experience and appreciate your support. We look forward to welcoming you back soon.
Paula Ospina2026.04.29
I had a disappointing experience with Canuck Windows & Doors.
I initially contacted them for a window I believed was leaking. However, their own technician later indicated the issue was related to attic moisture, not the window itself. I asked them to please hold off on ordering the window, but the deposit was non-refundable and Moiz ordered the window anyways, so I was compelled to proceed with the installation.
The issues began with the blind included with the window. I frequently received calls saying they were “in the area” and could arrive within the hour. There were also attempts to arrange visits on short notice, including on Holy Saturday, which was not appropriate timing as my tenants and I observe this holiday.
There company was also avoiding completing the blind installation. Reasons given included that the blind would not suit the house due to having curtains, that a blind was not tenant-friendly, that my tenants had not responded to a scheduling message sent only a couple of hours earlier during a holiday, and that the tenants didn't want the blind. I ultimately had to install the blind myself and Moiz dropped it in my house on the named holiday when he wanted to install the blind.
After providing a photo of the window with the blind installed, I was told that I needed to proceed with a $350 service call to reinstall the blind, as it was “not level,” or the manufacturer would void my warranty.
I contacted the manufacturer directly and was provided with general installation guidelines, but they did not determine that the warranty was void due to the blind. However, Moiz did void his installation warranty.
I initially chose not to leave a negative review, but I was repeatedly asked to leave a 5-star review. When I explained that I preferred not to write a review, I began receiving messages about the warranty being voided, along with a message that I found unprofessional (see attached screenshots). However, after the additional warranty problems and the disrespectful communication, I decided this review was in order.
Overall, the process felt disorganized, and communication was inconsistent. I would not recommend this company.
Reply from Calgary Glass Repair: Windows, Doors and More!2026.06.03
Paula, You were difficult to reach and chose to communicate in the late evenings which we had no issue with. You stated you had issues with three other window companies and now we’re the fourth.
Having tried to work things out with your tenant who wasn’t available after cancelling three appointments, you wanted to install the blind yourself.
With that said, your warranty is voided because the blind you installed is crooked.
Juan Ramirez2026.04.29
This is the worse company I have ever worked with. What a disappointment. I won’t recommend this company to anyone I know ever.
Reply from Calgary Glass Repair: Windows, Doors and More!2026.06.03
Juan, We do not have any record of you in our system as a client, your wife, Paula Ospina has left 3, one star reviews. When do you plan on putting an end to this?
Donald Rodgers2026.04.28
Corey the installer kept me informed as to when he would arrive as he was delayed. He was very courteous and polite. He also put the screen back in saving me the job as I am on crutches. He went and retrieved it from the basement for me and put it in. Easy enough but it was kind of him to offer.
Reply from Calgary Glass Repair: Windows, Doors and More!2026.04.29
Thank you, Donald. We're glad Corey kept you informed, was courteous, and went out of his way to retrieve and reinstall the screen while you were on crutches. We’ll share your kind words with Corey and the installation team; they’ll be happy to hear it. If you need anything else, we’re here to help.
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