Cactus IT Reviews

michelle harrison 2026.06.26

     

I became a new client recently and the service and support has been excellent. Nothing was too much trouble, the service was very professional and I would highly recommend this organisation.

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Reply from Cactus IT 2026.07.13

Thank you for the positive feedback Michelle, it's been a pleasure to help with your IT setup for your financial services business - we wish you every success.

David Waterhouse 2026.03.20

     

Outstanding service delivered with complete professionalism and when help was needed, the speed of response was outstanding. Customer service at its very best

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Reply from Cactus IT 2026.03.20

Thank you David, I'm please that we were able to help

Helen Rhodes 2025.02.26

     

We have used Bevan and the team at Cactus IT for our hardware and software support for more than 4 years and have always been very happy with their service. A recent office move necessitated new equipment and reconfiguration of some existing. As always the team dealt with everything professionally and quickly had us set up in the new location with very little disruption.

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Reply from Cactus IT 2025.02.27

Thank you, Helen, for your continued trust in our team. We're thrilled to hear that the office move went smoothly and that everything was set up efficiently. We're here whenever you need us.

Melissa Morton 2025.02.02

     

The team at Cactus IT is our go to support for all things IT supporting our business at Melissa Morton Garden Design. Jimmy and Josh are responsive, friendly and polite helping us to cope with those occasional IT frustrations and ensuring that disruption to workflow is minimised when any hiccups arise.

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Reply from Cactus IT 2025.02.04

Thank you for that feedback, it's great to be of assistance to other local businesses. I'll pass on your feedback to the team :-)

Patricia Gibson 2025.01.20

     

Bevan and his team at Cactus-IT are fantastic! They are fast responding (which is paramount when running a business and something IT goes wrong), friendly and get the job done. I highly recommend them, and have been so impressed, I have recommend them to my own clients who also work with Cactus-IT now.

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Reply from Cactus IT 2025.01.20

Thank you, Pat! We're thrilled to hear that you've had such a positive experience with Cactus and the team. Your recommendations mean a lot to us, and we're grateful for your trust and support :-)

Bradford BID 2025.01.16

     

Bradford Business Improvement District have worked with Cactus IT for a number of years now and have always found the team to be fantastic to work with! From general IT enquiries, to more complex matters, they strive to rectify any issues swiftly and are very professional at all times. We look forward to continuing working with Cactus in the future.

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Reply from Cactus IT 2025.01.17

It has been a pleasure to support the Bradford BID and it's members over the years, thank you for your business. I hope 2025 is a huge success for Bradford being the City of Culture this year!

Motiv Productions 2025.01.15

     

We've contracted Cactus IT for several years. The team is reliable, have a fast response when email support tickets are raised. Friendly on site help also.

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Reply from Cactus IT 2025.01.17

We have enjoyed supporting your business and assisting both with your daily IT support requirements along with your industry challenges managing large media files and storage requirements. Thank you for your ongoing custom!

Sarah Brookfield-Almond 2025.01.13

     

The Cactus team are great. Very fast at responding, so helpful and friendly. They help Ilkley BID with all of our IT requirements.

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Reply from Cactus IT 2025.01.17

Thank you so much for the positive review Sarah, your continued support and BID partnership is much appreciated.

Andrew Smith 2025.01.13

     

We've been incredibly impressed with the service provided by Cactus IT. The team is always prompt, professional, and extremely knowledgeable. A special shout-out to Jimmy, who has been an absolute star in resolving our issues quickly and efficiently, often going above and beyond to ensure everything runs smoothly. Highly recommend Cactus IT for reliable and friendly IT support!

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Reply from Cactus IT 2025.01.17

Your kind and positive words are much appreciated Andrew, I have also passed on your shout-out to Jimmy... thank you :-)

Matt Basterfield 2025.01.13

     

Cactus IT provide excellent support to our business. All of their services are provided quickly, quietly and efficiently.... leaving us to focus on the day job! A top team in Bevan, Jimmy & Josh. Thanks guys

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Reply from Cactus IT 2025.01.17

Thank you for your possitive review and kind comments Matt, your business and ongoing custom is much appreciated.

Brennan Jacoby 2025.01.13

     

Cactus IT continues to be an excellent IT partner. Their attention to detail and expertise means we always feel confident bringing projects and challenges to them.

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Reply from Cactus IT 2025.01.13

Your positive approach to business is always welcome, thank you for the feedback and support.

Amy Allen 2025.01.10

     

Cactus IT have always provide a great IT support service for us, they are extremely helpful and responsive.

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Reply from Cactus IT 2025.01.13

Thank you Amy for the positive feedback and ongoing support, your business is much appreciated.

Robbie Day 2025.01.10

     

Cactus provide us with a great service. A helpful, friendly team with a fast response. Would totally recommend, thanks

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Reply from Cactus IT 2025.01.13

Great to hear your positive feedback Robbie, it's been our pleasure to provide your IT support over the years. Thank you!

Service 2 2025.01.10

     

The support is invaluable to us a company, always excellent response times and always extremely helpful. Would highly recommend.

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Reply from Cactus IT 2025.01.13

Thank you for the positive feedback, we have enjoyed being part of the Service 2 journey and success over the years and look forward to supporting you in the future.

Jill Dean 2025.01.10

     

Cactus have looked after the IT at U Dentistry for many years. Nothing is too much trouble for them and they deal with all requirements very efficiently. They are an absolute pleasure to deal with.

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Reply from Cactus IT 2025.01.13

Thank you for the kind words Jill, U Dentistry are a fabulous company and we have enjoyed providing IT support for your business.

Simon Jones 2025.01.10

     

Excellent technical and personal service

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Reply from Cactus IT 2025.01.13

It has been a pleasure supporting your financial services business over the years Simon, thank you for your continued support.

Will Hughes 2025.01.10

     

Cactus IT has been a game-changer for us! Their support is fantastic – no matter the issue, they’re always quick to respond and go the extra mile to help us out. What really sets them apart is their approach: no hard sell, just good, honest advice tailored to what we actually need. Whether it’s troubleshooting, setting up new systems, or answering our questions, the team is knowledgeable, friendly, and reliable. It’s such a relief knowing they’re always there when we need them. Highly recommend their services!

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Reply from Cactus IT 2025.01.10

Thank you for the positive feedback Will, it's been a pleasure assisting with your IT needs. I'll pass that feedback onto the team.

Christian Hardy 2024.07.11

     

Amazing service! I found Bevan & Jimmy highly professional, they helped with our server issues and troubleshooting of our new website transfer. Highly recommended.

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Reply from Cactus IT 2024.07.11

Thank you for the positive review Christian. I hope you enjoy your new office space (and now faster Server access).

Drew Crabtree 2024.04.18

     

An update to our 5* review (should be 6*) - we have had to use Cactus IT today as BT had left us in a real fix when changing from analog to digital - we had no phones or internet with staff wages due to be processed next week. Within 10 minutes Cactus sprung to our help sending Jimmy out on to our site who was able to work his magic and we now at least have full internet and can process wages. Without Cactus we would have been days before BT could have come out......Exceptional service and support from Cactus - can not recommend them more highly!! We have been a customer of Cactus IT for several years now, and have been in receipt of consistent outstanding support. Nothing is ever too much for them, always friendly and keen to help with any technical IT issues I experience. Cactus team have been and continue to be invaluable to the smooth running of my business, highly recommended. Mr A Crabtree, Ladies In Waiting, & Crabtree Care Homes

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Reply from Cactus IT 2023.04.26

Thank you for the positive review, we aim to provide excellent customer service and it's always nice to hear that we are helping local businesses.
Thank you for your continued business and support,
The Team @ Cactus IT

Ann-Marie Cousins 2023.05.12

     

We have used Cactus IT for about 5 years for IT support, as well as helping us with our hardware. They are friendly, helpful and approachable. Highly recommended!

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Reply from Cactus IT 2023.05.16

Thank you AnnMarie, it's lovely to recieive such positive feedback from a local business that we provide IT services to. Your support is very much appreciated!