Verified Company
Horrible communication from the receptionist to upper management. They talk very sweet to you until they get your car keys. Drove to 2 hours to get "Certified Toyota" work done.
Reply from Butler Auto Collision Center
2018.08.10
Thank you Mr. Sheth for the kind words, and the 5 star review! We look forward to earning your business!
Butler Toyota collision center made my 2107 Tacoma like new. I had a small dent near my wheel well. But as you know when it comes to dents there is no such thing as a small repair. I had gotten two estimates but I couldn't bring myself to turn over my truck even though they had good reviews. So I decided to go to a Toyota repair shop in Carmel IN. The cost was higher than the other two estimates but as you know you get what you pay for. They did an amazing job, from Michelle the team leader to the workmen ship on my truck. I'm so glad I decided to use a certified shop and the work they did was fantastic. Thank you.
Reply from Butler Auto Collision Center
2019.01.16
Thank you Don for the great review! We appreciate you allowing us to earn your business at our facility on your 2017 Tacoma.
Jack was very responsive. Work was done right. Outside check verification was a 1 hour disrespectful drama where I was treated like I was trying to steal by the verification company. Get a check mailed from insurance rather than a deposit to pay with your own check. I showed up in plenty of time to get out of rush hour dodge and the verifier put me out in the middle of it.
Our 2002 BMW Z-3 had a big dent in the passenger door and Dave Smethers, Team Leader and Estimator, at Butler Auto Collision saw the big dents and said they could make it look like new without us buying a new door. During the quick initial analysis process in the parking lot he involved a couple different people from the shop to confirm things about the paint, making sure it would be matched all over and the repairs not be noticeable. He was also great at picking up on a few other things he would fix as part of the deal to ensure "like new". Dave is good at this because he has been on both side of this business... in past years he was doing the repairs himself... this place is full of great longterm high quality experienced professionals.
Then the good news.. the price was very competitive.. actually best price we had seen. We trusted him to take care of our "baby".. I showed him a couple more things to fix while he was at it on the power seat, front lower scoop and missing knobs in the interior...and he was super fair with my addons.
As they were working on it we got a call each morning from Jack in customer service outlining what they were doing and how they were progressing. We never asked for that level of service. It was reassuring.
Finally in less than a week we had it back, went over it with a fine tooth comb and discovered they did more fixing than we bargained for.. it was beautiful, the repairs were invisible.. it looked new..... and no price change.. WOW! We recommend them highly.
Excellent customer service. They were professional and made extra effort to get my car repaired quickly because I was from out of town and stranded in Indianapolis. Their waiting area is clean and comfortable. Everything about the place was inviting. Having a car rental agency on site is also a plus.
I would recommend this business to anyone.
