Verified Company
We had our telephone system set up today and the entire experience was excellent. From signing the contract to having everything installed and operational took only **3 days**, which exceeded our expectations.
Norman, Richie and Chadi was highly professional, efficient, and communicated clearly throughout the process. The installation was completed smoothly, and they ensured everything was working perfectly before they left.
If you're looking for a reliable telecommunications provider with outstanding service and fast turnaround times, I would highly recommend them. Thank you for a seamless experience!
Reply from Business Telecom
2026.06.09
Thank you so much for the review Karen. happy to be of service
Called today and was served by a lovely lady by the name of Meg. She was so helpful and efficient. She help me solve a couple of issues we had with our phones and we even managed to have a little laugh. Great customer service
Reply from Business Telecom
2026.06.09
Thank you for the review Fiona. We appreciate it so much
Thank you to Chadi, Adam & Richie for the professional and efficient work carried out today at our business. Our upgraded cameras, phones and internet speed are outstanding.
Thank you again!
Reply from Business Telecom
2026.05.31
Thank you so much for the review. Happy to be of service
I had a great experience with this provider. Especially with Allan, he was very helpful and responsive in assisting me with my enquiries. Throughout the process, they demonstrated strong communication, patience, and a clear understanding of what was needed, which made everything much easier to resolve.
I appreciated their prompt support and willingness to go the extra mile to ensure my questions were addressed. Overall, I found the team reliable, professional, and easy to work with, and I would highly recommend their services.
Reply from Business Telecom
2026.05.31
Thank you Thi for the review. We will surely inform Allan of this
I’ve had such a great experience with the whole team. Every time I call, everyone is friendly, helpful and easy to communicate with. They always resolve my issues promptly and make the process feel simple, which makes such a difference when running a business. Allan, Meg, Dani and Orland have all been wonderful, along with the rest of the team who are always happy to assist and find a solution. I really appreciate the consistent support and would highly recommend Nexgen!
Reply from Business Telecom
2026.05.31
Thank you so much for the review. We truly appreciate it
We have sold our business and I am trying to return the hardware and end the contract and Business Telecom have stopped replying to me emails. I do not recommend Business Telecom.
Reply from Business Telecom
2026.05.31
So sorry for the inconvenience Trevor. I do see that our billing team is currently in contact with you regarding your contract with us. In case you need further assistance though you can email us on support@businesstelecom.com.au
This is already the third time or more that we have needed Nexgen’s help to improve our phone support service, and I always ask for Wilmer because he is always very helpful, patient, and knowledgeable.
Reply from Business Telecom
2026.05.31
Thank you so much for the review. We will surely inform Wilmer of this
Reah was so helpful in guiding us through the new phone system. She was clear, and very detailed. Appreciate her support and the time she took to make sure everything was working properly. Highly recommend her assistance!
Reply from Business Telecom
2026.05.31
Thank you for the review Maya. Reah will be thrilled.
Fantastic support and assistance today from Allan who assisted with resetting my office phone and rebooting my main line.
Very easy to understand, great communication and rectified the problems - super happy. Thanks Michelle
Reply from Business Telecom
2026.05.19
Thank you so much for the review. Happy to be of service
Thank you once again Wilmer for your very dedicated support. I appreciate your willingness to always offer your assistance, it certainly helps to make my job easier.
Reply from Business Telecom
2026.05.19
Thank you Judy for the time doing this review. We will surely inform Wilmer of this
Very happy to have switched over to Business Telecom. Service is really good & responsive. A few little issues to sort out but so far, I am pleased with the responsiveness of the service. It's a breath of fresh air. Thank you Norm & the team
Reply from Business Telecom
2026.05.13
Thank you so much for the review Dany. Happy to be of service
Meg was quick and efficient in answering my query about overseas calling. She sent me the documents required to add the service to my account immediately whilst on the phone and followed up quickly to implement the service I required.
Reply from Business Telecom
2026.05.13
Thank you Cherine for the review. We will be so happy to see this
