Broken Blinds Reviews

David Donnelly 2026.10.29

     

We had a faulty electronic pleated blind which has been discontinued by the manufacturer, Silent Gliss. They were most unhelpful and unsupportive. We asked Broken Blinds if they could resolve the issue. They came today and did an excellent job repairing the faulty blind and leaving with everything tidy after their visit. I cannot recommend them highly enough. Thank you!

Useful Report

Bikesh Chaudhary 2026.08.25

     

Best service for every I see and nice excellent behavior

Useful Report

Kingsley Akpoveta 2026.08.25

     

Useful Report

Sam Brierley 2026.08.13

     

I want to thank Sarah and the team for their customer service, they provided a quick fix for my blinds the day before I moved out! By the looks of the brilliant reviews here, I can only imagine the same service is provided for all lines of work :)

Useful Report

D T 2026.07.31

     

Such a brilliant service from Eva & Sarah at Broken Blinds. I needed four blinds fixing, I was provided with a clear & simple quotation. We also agreed that if the blind mechanisms could not be fixed they would be replaced, and the additional cost for that was clearly outlined. I was not present at the time of the service but I trusted them to make a fair assessment, and they did, repairing the blinds to my satisfaction. I would not hesitate to recommend them or use their services again.

Useful Report

paul vonberg 2026.06.23

     

We received impeccable service from Eva in the office, from Florin (the engineer) on site, and from Alex, keeping an eye on everything. The issues were far more complex than I had ever imagined but Florin worked through them cheerfully and logically and with 100% success. We are absolutely delighted with this company and only wish we had found them much sooner!

Useful Report

S 2026.06.02

     

Great customer service, quick to respond and helpful - would reccomend

Useful Report

Simon Pereira 2026.05.13

     

Great service. Had a problem with my Roman blinds coming up crooked. They gave me a quote on arrival which was very reasonable and fixed the issue in a few days. Blind works perfectly now. Would highly recommend!

Useful Report

Sandrine Parkins 2026.04.16

     

Incredibly efficient service and excellent repair at reasonable cost. Can’t rate these guys higher!

Useful Report

Luke Hudson 2026.03.31

     

We are really delighted with our new blind. The service was excellent and the people are very knowledgable and super friendly and helpful. Highly recommend!

Useful Report

Tim Jones 2026.02.20

     

I was delighted with the service I received from Broken Blinds. Eva in the office quickly understood my requirements, asking me for measurements and specific photos to clarify what was needed. Florian came to do the work on time, calling ahead to ensure I was available. He was efficient, polite and very competent. I now have a fully working set of blinds and curtains, with five separate defects being resolved in one visit. A very impressive business - thank you very much!

Useful Report

Leighton McDonald 2026.02.10

     

I needed roman blinds fixed at very short notice. Not only was my request accommodated, but the service was carried out effectively by a technician with a very positive attitude. I am pleased with the outcome and would not hesitate to use these services again.

Useful Report

Alison Crane 2026.02.10

     

Just a note to say how impressed I was with Florin this afternoon, he was extremely efficient, most polite and has excellent customer service skills. My blinds are working marvellously now.

Useful Report

Jaceyjames James 2026.02.03

     

Sent an angled, honeycomb pleated blind by Luxaflex to be repaired by Broken Blinds, London, after getting nowhere finding a local firm in Dorset. It was such a relief to find a company that were happy to quote for the work from photos and a description and carry out the work without any fuss. I posted the blind, they repaired and I arranged for collection. It came back and the repair had been done so well. Such a sustainable business repairing what already exists - thank you! Would definitely recommend!

Useful Report

Adam Waterhouse 2026.01.30

     

Great company - replied to my initial enquiry within 10 minutes - booked in same week - turned up dead on time - Chris was amazing - fixed everything and reasonably priced too. What more do you want in life?

Useful Report

Philip Wise 2026.01.30

     

Absolutely outstanding teamwork from Sarah and Eva on Customer Services to Roger on the Technical side. I had a broken Somfy blind motor and I contacted Sarah about it in on the Wednesday. She arranged for Roger to assess repairability on the following Monday and, as it couldn't be repaired, he was able to supply a new motor immediately. When I reported problens fitting the new motor to the old blind on the Tuesday, Sarah posted the extra part I needed to reach me by the Thursday. When I discovered today (Friday) that the programming instructions for the old Somfy motor didn't work for the new one, Eva e-mailed me an instruction manual for the new motor. So, nine days after the blind motor failed, my new one is up and running.

Useful Report

Simon Mortimer 2026.01.30

     

Brilliant service from start to finish. Communications were always very prompt and friendly and the chap who came to do my blinds was also friendly and professional (and he did a great job!) Definitely recommend

Useful Report

Matt Snowden 2025.12.28

     

Very helpful and accommodating. Alex went above and beyond to help fix our rollerblind in a prompt manner and was great at keeping in touch with updates throughout the repair process. Quality of work was excellent too. Highly recommended.

Useful Report

Ritz J 2025.11.07

     

Very happy with my blinds from Broken Blinds. I ordered large motorised roller blinds for my kitchen extension partly for security reasons and partly to reduce sun glare in the summer. They look fabulous, work smoothly and quietly and, with the addition of the wifi hub, I can operate via an app. The company is great to deal with and I would highly recommend.

Useful Report

Paul 2025.10.14

     

Many thanks to Sarah and Alex for the time and effort for the work to repair my motorised pleated blind. The repair wasn't straightforward, but issues were dealt with efficiently. Superfast response to email comms. Overall, I have saved £350 on the cost of purchasing a new blind. Happy to recommend.

Useful Report