Excellent service and response. Worked the diagnostics procs into my schedule. Listened to my explanation of things and followed a smooth diagnostic path that repaired my problem when several others could not. Thank you Coy and Braden!!
Thank you so much for the great feedback! We are glad Coy could work around your schedule, listen closely, and get everything resolved smoothly. We will be sure to pass along your kind words!
Thank you so much! We are glad we could provide a great experience and truly appreciate your feedback.
Tom Myers2026.03.23
This morning I placed a call to Braden for technical support. A very short time later I received a phone call back to help get our internet/printer issue resolved which he did a short time later. Kyle was very helpful and proffesional. Thank you again for your help!
Thanks so much for the great feedback! We are glad Kyle could jump in quickly and get everything resolved so you could get back to business. We will be sure to share your kind words with him.
CY Kim2026.03.05
I was visited by a Braden associate before we even considered getting a new copier. He impressed me so much that I kept his name to call when we were ready.
By the time we were ready, he was no longer working at Braden. However, I was then visited by 2 other associates who were even better. Lila & Doug have always been courteous, friendly, and professional, and we've had a lot of laughs.
We purchased a refurbished copier, and the team that installed it was fantastic. Unfortunately, we have had some issues with the machine.
This has allowed me to see how they continue to truly care and are concerned that the customer is happy with the purchase! Technicians are always here within an hour or two. They have worked hard to rectify the issues. Kyle took time to educate me on some things I was not aware of. Overall, they have been fantastic to work with.
I am confident we will get through the problems on the machine (as of today, it is great and as expected!) I will also confidently encourage you to give Braden Business Systems a chance for all your office equipment needs. They are real. They are honest. They care and will work hard to make you a lifelong customer!
Thank you for taking the time to share such a thoughtful review. We truly appreciate your trust in Braden. It is wonderful to hear that Lila, Doug, Kyle, and our service team have made such a positive impression. While we never like to hear that equipment issues occur, we are grateful for the opportunity to support you and ensure everything performs the way it should. Your recognition of our team's commitment means a lot, and we look forward to continuing to earn your trust for years to come.
Account restriction caused frustration
Having my account restricted on the platform caused immense stress and significant financial issues since I couldn’t access my funds. Resolving the problem required hiring professional help, which was an additional burden. While the issue was eventually fixed, the experience was frustrating and left me worried about the platform’s reliability. I recommend anyone facing similar problems to act quickly and seek solid support to avoid prolonged issues.
Date of experience: 20 December, 2025
Exceptional service and staying ahead of change are what we strive for every day. We are grateful for your trust and truly appreciate the recommendation.
Ava Knight2026.01.29
I work with Braden at my place of employment! Vance recently came by to service our copier that had a "paper jam" alert. He came in, introduced himself in a professional manner, and got straight to work! He was able to not only fix the main issue, but also fix an issue we were not yet aware of! He was very professional, timely, and kind! We appreciate it :)
Thank you so much for sharing this! We are glad Vance could take care of the paper jam and catch an additional issue before it became a problem. We will be sure to pass along your kind words. We truly appreciate working with you.
Simple words, big impact. Thank you for recognizing our customer service. It means a lot to our team.
DeBorah Y Benson2026.01.15
Big shout out to Braden Business Systems- Had an issue with remotely using the phone system and the tech, Anthony, was incredibly attentive and made sure all my needs were met.
Big thanks right back to you! We are glad Anthony could step in, stay attentive, and make remote phone issues feel a lot less complicated. We will be sure to pass along the shout-out. We appreciate you working with Braden!
Chantel Kara2025.12.30
BradenIT handled my issue quickly and exactly as needed!
Thank you for your feedback. We are pleased to hear our team was able to resolve your issue quickly and effectively. We appreciate the opportunity to support you.
Tom Searcy2025.12.18
I love working with Braden. They’re fast, they’re clear in their recommendations. They give choices, implications, and suggestions on our tech that make sense and help a lot. And for tech people, they’re actually a lot of fun to work with.
Thanks so much for this amazing feedback! We are thrilled to hear our team’s recommendations and approach have made a real difference for you. We try to keep tech helpful, clear, and fun too! We really appreciate working with you.
Chase R2025.12.18
I reached out to a sales representative who never followed up on a quote for wiring internet and redoing wifi within a business even after I did! We found another IT business who has already completed the work. Disappointing lack of communication and to hear initially from the rep it would of been outsourced work anyways...What business systems do you actually handle in house and is it standard practice to ghost potential clients?
Thank you for sharing this feedback. We are sorry for the lack of follow-up you experienced. That is not the level of communication we aim to provide.
We would welcome the opportunity to connect directly and better understand what happened. Please feel free to reach out to us at help@bradenonline.com.
Gary Komarek2025.12.15
The service is great! Super helpful....I highly recommend this company!
Personable, tech savvy, and efficient. Classic Jim. We are thrilled he could get your new computer set up just right. Thanks for sharing your great experience!
Thanks so much for the awesome feedback! We are glad our team has been able to resolve everything quickly and keep things running smoothly for you. We appreciate your trust and enjoy working with you.
Ahran Lee2025.10.30
Staff are always friendly and helpful when problems arise. Resolution is usually within the same day, if not hour. Happy to be working with them on all my IT issues.
Same-day (sometimes same-hour) fixes are what our IT team is all about. We are thrilled to know our crew keeps things running smoothly and appreciate you working with us!
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